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“Very expensive hotel” 4 of 5 stars
Review of The Oberoi, Gurgaon

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The Oberoi, Gurgaon
5.0 of 5 Hotel   |   443 Udyog Vihar, Phase V, Gurgaon 122016, India   |  
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Ranked #1 of 193 Hotels in Gurgaon
Oakville, Canada
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
“Very expensive hotel”
4 of 5 stars Reviewed February 25, 2013

My wife and I stayed here for one night before we left New Delhi the next day. It is conveniently located for the airport but it is an extremely expensive hotel. It is very comfortable and has a very nice restaurant as well. The service is also very good. They say it is a seven star hotel but we also stayed at the Leela Palace hotel in New Delhi on this visit and I have to say that the Leela Palace is better value for the money.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David M, General Manager at The Oberoi, Gurgaon, responded to this review, February 27, 2013
Dear Guest,

Thank you for your valuable feedback.

We are glad that you liked the hotel.

The Oberoi, Gurgaon has been voted the World's Leading Hotel recently. Whilst we agree that we as a hotel are at a premium to any other hotel around us, may I take a moment to explain the reason that we charge this premium for:

Conveniently located near to the airport, The Oberoi, Gurgaon is built on 3 key elements- Height, Light and Space. Apart from the largest rooms in any city hotel around the world, the hotel provides an ambience that no other can match. With massive fire torches, cobalt blue water bodies and the lush green forest, it makes you forget that you are on business.

Round the clock Butler service ensure perfect yet unobtrusive service at all times. The Spa, which is the first in the city is round the clock as well, along with the Gym.

The hotel has the highest levels of hygiene standards. Small precautions like the egg pasturising machine that checks each and every egg that is sent to a guest table, are very important to safe and healthy eating.

City's longest outdoor heated pool ( 55 meteres), the best Luxury Retail space in Gurgaon and top of the line BMW cars just about sum up why we are considered the pinnacle of Luxury.

May I please request you to write to our Rooms Division Manager, Gaurav Issar at gaurav.issar@oberoihotels.com, the next time you plan to visit the city. We will be happy to justify the rate that you normally pay and it would give me a chance to meet you in person.

We look forward to your visit.

Warm Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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569 reviews from our community

Traveler rating
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    5
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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English first
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 24, 2013

We stayed at the the Oberoi, Gurgaon on our last night of our golden triangle tour of India, and have to say that it did not dissapoint. The staff was great from the minute we arrived to our departure. The rooms was amazing and had every facility you could think of. The dining experience was great as you have a good choice of food from different continents. The only gripe we have, which is only a small one is at the time we was there the restaurant in the evening was pretty quite and whilst we was eating & relaxing the staff in the restaurant was laying the tables ready for breakfast which made us feel like we should not be there, but we did leave our comments on this with the hotel to which I have had reply from the Manger to say that this matter has been addressed. Apart from this if staying or visitng Gurgaon this is definately the place to stay.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David M, General Manager at The Oberoi, Gurgaon, responded to this review, February 27, 2013
Dear Guest,

Thank you for your valuable time.

We are delighted that you enjoyed staying at the hotel. The hotel is built on 3 key elements- Height Light & Space. The massive fire torches, cobalt blue water bodies and the winding forest paths are just some of the features that have set us apart from the rest of the hotels.

We are once again sorry for the inconvenience caused to you while dining. Necessary steps have been taken to ensure that thi is not repeated. The team has been briefed to respect guest privacy and experience at all times.

Your positive sentiments have been shared with the team. I am sure this will go a long way to motivate them further to keep up the high levels of guest services.

We look forward to your next visit with us.

Thank you again for writing about us.

Warm Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 21, 2013

One of the best hotels in the world and definitely the best in Gurgaon. I've stayed at several properties in this area. I will go back to the Oberoi in future. The service was exceptional. The staff friendly and always ready to help. Rooms are spacious, clean and tastefully decorated. Good business hotel.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David M, General Manager at The Oberoi, Gurgaon, responded to this review, February 27, 2013
Dear Guest,

Thank you for your feedback.

We are delighted that you enjoyed staying at the hotel. The hotel is built on 3 key elements- Height Light & Space. The massive fire torches, cobalt blue water bodies and the winding forest paths are just some of the features that have set us apart from the rest of the hotels.

Your positive sentiments have been shared with the team. I am sure this will go a long way to motivate them further to keep up the high levels of guest services.

We look forward to your next visit with us.

Thank you again for writing about us. Please feel free t write to our Rooms Division Manager, for your stay related queries at Gaurav.issar@oberoihotels.com

Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 20, 2013

What a fabulous experience staying at the Oberoi in Gurgaon is. I've stayed in some classy joints, and thought I'd seen service, but this goes beyond anything I've experienced. If there is one hotels I'd say you have to stay in at least once, it's this one!

Room Tip: High up near the elevators are recommended to get a good view and a short hike down the corridors.
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David M, General Manager at The Oberoi, Gurgaon, responded to this review, February 27, 2013
Dear Guest,

Thank you for your feedback.

Your positive sentiments have been shared with the team.We are delighted that teh hotel and its services were up to your satisfaction.

We look forward to your next visit.

Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
1 review
5 of 5 stars Reviewed February 20, 2013

The hotel is really beautiful and classy. The service is truly world-class. I am a traveller, and so far, Oberoi is one of the best hotel that I have stayed in. The people are addressing you with your name so you feel that you have personalized service rather than addressing you with general courteousy name like ma'am, miss or madam. The rooms are also big and clean. Over-all my stay was very pleasing and memorable :)

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David M, General Manager at The Oberoi, Gurgaon, responded to this review, February 27, 2013
Dear Guest,

Thank you for your wonderful feedback.

We are delighted that the hotel and its services were up to your satisfaction.

The team at The Oberoi, Gurgaon has been trained to deliver highest levels of service and to be genuinely interested in the guest' needs. Recognizing guests by their name is one of the reason that we are the first choice for travelers all around the world.

I thank you again and hope to see you soon on your next visit with us.

Warm Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 18, 2013

I've stayed in some amazing hotels in my life but I have to echo the other comments and say this surpasses them all in terms of the magnificent decor and incredible customer service. It exceeded my expectations in every way imaginable - other hotels should take a leaf out of the Oberoi's customer service mantra.
SItting by the amazing outdoor pool you feel that you could be in a lakeside palace with the only sounds the occasional bird tweeting- unbelievable that the the craziness of Gurgaon is literally a few steps away.
In my job I visit Gurgaon every 3 months and we bring customers from the US and UK here too - I hope to have the chance to introduce them to the splendour that is the Oberoi next time.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David M, General Manager at The Oberoi, Gurgaon, responded to this review, February 27, 2013
Dear Guest,

Thank you for your wonderful feedback.

We are delighted that the hotel, its ambience and the serenity were to your liking.

The Oberoi, Gurgaon is located, as you rightly pointed out, in the heart of Gurgaon and is yet so calm and peaceful. The design and the decor allows you to do business, at a resort like ambience.

Your positive sentiments have been shared with the team. Please feel free to write to our Rooms Division Manager, Mr Gaurav Issar at gaurav.issar@oberoihotels.com in case you require any assistance in getting your colleagues at the hotel.

We look forward to your next visit.

Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sgtpepa
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed February 17, 2013

I have stayed at the Trident Gurgaon which shares real estate with the Oberoi, and must say that both properties are excellent. Comfortable rooms, good food, and a staff that goes out of their way to please. There really is nothing that is missing at this hotel. Feel comfortable staying there.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David M, General Manager at The Oberoi, Gurgaon, responded to this review, February 27, 2013
Dear Guest,

Thank you for your feedback.

Both are hotels in Gurgaon are happy to note that you have liked staying with us. As a complex, we take pride in taking our service levels to a new level. The team has been trained to deliver a service with a smile and yet remain unobtrusive.

Thank you again. We look forward to your next visit with us

Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Oberoi, Gurgaon

Address: 443 Udyog Vihar, Phase V, Gurgaon 122016, India
Phone Number:
Location: India > Haryana > Gurgaon
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Gurgaon
#1 Family Hotel in Gurgaon
#1 Business Hotel in Gurgaon
#1 Luxury Hotel in Gurgaon
#1 Spa Hotel in Gurgaon
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Oberoi, Gurgaon 5*
Number of rooms: 202
Official Description (provided by the hotel):
Located in the heart of the business and commercial district of Delhi National Capital Region in India. 202 Elegantly appointed rooms and suites with large picture windows that allow an abundance of natural light.The rooms start at an expansive 620 square feet, offering amongst the largest accommodation in a city hotel ... more   less 
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Also Known As:
The Oberoi Hotel Gurgaon

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