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“awesome bacardi brunch!!!” 5 of 5 stars
Review of Country Inn & Suites By Carlson Gurgaon Sector 12

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Country Inn & Suites By Carlson Gurgaon Sector 12
3.5 of 5 Hotel   |   Plot No. 301/302 | Sector 12, Gurgaon 122001, India   |  
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Ranked #20 of 188 hotels in Gurgaon
Delhi
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“awesome bacardi brunch!!!”
5 of 5 stars Reviewed November 26, 2013

wat a brunch they offered....must say lovely....saw the pic of bacardi brunch on their facebook page and planned accordingly with friends. they have lovely rooftop restaurant....nice yummy food...spent good & valuable time wuth friends. ..thankyou

  • Stayed November 2013
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunil_DSouza, General Manager at Country Inn & Suites By Carlson Gurgaon Sector 12, responded to this review, November 29, 2013
Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Sector-12, Gurgaon!!

We thank you for a compliment ridden review about your experience with us at Country Inn & Suites By Carlson, Sector-12, Gurgaon that you have shared on TripAdvisor.

A lot of compliments came our way for the brunch and we are glad that you too loved it. Looking at the response we received we've planned another event this week too. Hope to see you once again.

It is appreciation from our guests that goes a long way to encourage us to redouble our efforts to achieve the most coveted goal of excellence.

We await your return with great enthusiasm and hope to be able to serve you yet again so that we can help you make some fond memories here with us.

Warm Regards,
Sunil D’Souza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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115 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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English first
1 review
5 of 5 stars Reviewed November 21, 2013 via mobile

The country inns and suites is the most convienent place for us to enjoy a quite saturday evening,although it has been around 3 months when we started visiting there i m writing this review only today,the best place no doubt is the 60 ml,the bar
The staff instantly recognizes us and even remember what we like to have,not just drinks they even remember what snacks we ordered last time,i remember just on our second visit the.staff remembered what drink we ordered--absolute customer service is the word that comes my mind--

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunil_DSouza, General Manager at Country Inn & Suites By Carlson Gurgaon Sector 12, responded to this review, November 22, 2013
Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Sector-12, Gurgaon!!

We would like to take this opportunity to thank you for the greatly appreciative review about your experience with us at Country Inn & Suites By Carlson, Sector-12, Gurgaon that you have so kindly shared on TripAdvisor. It is particularly delightful to know that you have enjoyed the services at our bar, our caring & attentive staff and the special attention we give to our guests to make every visit memorable.

It is gratifying and greatly motivating to receive such great compliments from our guests and encourages us to work with redoubled energy towards achieving excellence.

We invite you to return to the hotel soon and give us an opportunity to serve you again. Experience the city, the hotel and make some lovely memories to take back home.

Warm Regards,
Sunil D'Souza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Allahabad, India
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 6, 2013

We stayed at hotel Country Inn and Suites Sector 12 Gurgaon. The stay was very comfortable, enjoying and fun. The hotel lobby was very impressive with quick staff to help out. The morning breakfast was very tasty and fresh. Rooms were very neat and clean with goof facilities. Overall the stay was very enjoying and fun and would recommend this hotel for good time. The bathrooms were very nice and clean with good linen etc.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunil_DSouza, General Manager at Country Inn & Suites By Carlson Gurgaon Sector 12, responded to this review, November 7, 2013
Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Sector-12, Gurgaon!!

We are greatly delighted to have received such a generously appreciative review about your stay with us at Country Inn & Suites By Carlson, Sector-12, Gurgaon which you have kindly shared on TripAdvisor. It is no less than flattering to know that you have so minutely observed and appreciated our majestic lobby, our refreshing & delicious breakfast, our well maintained rooms that are well appointed and our well maintained bathrooms.

Such generous compliments from our guests go a long way to encourage us to work even harder to achieve the ultimate goal of excellence.

We extend an invitation for you to return soon and give us an opportunity to serve you to the best of our abilities and to your utmost satisfaction.

Warm Regards,
Sunil D’Souza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 4, 2013

I moved in here from --- irritated from the unfriendly service given by another hotel....

Good Points:
1. Spacious rooms

2. Rates were far better compared to a similar hotel which I left last night... Pls refer my earlier feedback.

3. Very courteous staff.... I especially liked the trainees wearing the badge -- "I am a trainee, I am learning"... puts the guest in a more supportive role for the staff, since it is the learning phase...
Personal touch in service.

4. Order for food at whatever time of the day or night... the staff is equally happy about taking your order and delivering it as well. I ordered food mostly at 3am/ 2am/ 4am!!...
Again ... personal touch in service.

5. Not a single time, the waiter missed out asking me to "Enjoy your soup, Sir" or any other dish that I had ordered.
Again ... personal touch in service.

6. I also enjoyed the massage/spa/steam service. The attendant was very knowledgable and didn't rush in to complete the exercise! He rather lets the guest relax and take their own time in unwinding..
Again ... personal touch in service.

Feedback:
1. Buffet dinner is over priced
2. Staff needs to speak in Hindi with the guests who are Indian, (except the ones at the main entrance, they always mentioned "Namaste") It was very awkward to speak to an Indian at 2am in English, when both the guest and the host are from the same country.
3. The bath robe kept in the rooms are extremely small in size and didn't fit me at all. (I am a regular athletic type)
4. You cant help in this one ---- The view on side is completely block by another building.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunil_DSouza, General Manager at Country Inn & Suites By Carlson Gurgaon Sector 12, responded to this review, November 7, 2013
Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Sector-12, Gurgaon!!

We thank you for such a detailed review about your stay with us at Country Inn & Suites By Carlson, Sector-12, Gurgaon with some great compliments and a couple of areas that need our attention. We are glad that you have enjoyed and appreciated our Spacious rooms, the great value for money that we offer, our courteous & helping staff, the personal touch in our impeccable service, our exemplary room service and our tranquil & rejuvenating spa.

Your appreciation of the efforts that we put in every day is greatly motivating and it encourages us to do even better at what we do best. Please be assured that all feedback from our guests no matter how trivial or critical is taken with utmost seriousness and corrective measures are taken at the earliest wherever necessary. We would also like to apologize for the inconvenience that you may have faced during your stay with us. We have passed your concerns on to the respective departments and they will take the matters into consideration. We will make sure that you do not have to face the mentioned issues again.

We would love for you to return to the hotel soon. Stay with us and make some precious memories that you may cherish forever.

Warm Regards,
Sunil D’Souza
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Bangalore, India
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 26, 2013

I had stayed in country inn & suites twice over the last 6 months, latest on Oct 2 2013. The hotel is probably one of the best in its class. The rooms are very spacious with very good beds and linen. the house keeping items are truly world class and top quality. The hotel leaves nothing to chance and service and hospitality are really admirable. The hotel staff are very nice, cordial and caring and you feel welcome.
The food is very tasty and they have a vast spread of indian, chinese, continental spread for dinner and breakfast. The chef is also very open for taking feedback in case of slight short comings pointed out and is not defensive about the dishes. overall a wonderful stay and damn good food that tingle your taste buds

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunil_DSouza, General Manager at Country Inn & Suites By Carlson Gurgaon Sector 12, responded to this review, October 30, 2013
Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Sector-12, Gurgaon!!

We thank you for a compliment ridden review about your experience with us at Country Inn & Suites By Carlson, Sector-12, Gurgaon that you have shared on TripAdvisor. We are glad that you have liked our spacious rooms that are well equipped, our exemplary service, our warm hospitality, our delicious culinary delights and our cordial and caring staff that is open to your suggestions.

It is appreciation from our guests that goes a long way to encourage us to redouble our efforts to achieve the most coveted goal of excellence.

We await your return with great enthusiasm and hope to be able to serve you yet again so that we can help you make some fond memories here with us.

Warm Regards,
Sunil D’Souza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Top Contributor
53 reviews 53 reviews
36 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 2, 2013

Been there earlier too. Its a good property and a nice and a very comfortable place to stay for a business traveller. On a business trip you need a nice room, good dinner and a nice sleep - this hotel offers you all. Value for money.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunil_DSouza, General Manager at Country Inn & Suites By Carlson Gurgaon Sector 12, responded to this review, October 7, 2013
Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Sector-12, Gurgaon!!

First & foremost we would like to thank you for your continued patronage with us at Country Inn & Suites By Carlson, Sector-12, Gurgaon and also for sharing such a complimentary review about us on TripAdvisor. Our warm ambiance, our luxurious and comfortable rooms, our delicious food, our relaxing ambiance and the great value for money have been a continual source of appreciation and your compliments reinforce our faith in the same.

It is great to be showered with such generous compliments from our guests as it goes a long way to motivate us to work even harder to achieve the highest standards of service and guests’ satisfaction.

We hope for you to return soon to the hotel so that we may help you to experience all the aspects of our hotel, our city and our hospitality.

Warm Regards,
Sunil D'Souza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Top Contributor
73 reviews 73 reviews
60 hotel reviews
Reviews in 39 cities Reviews in 39 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed September 29, 2013

Was delighted at the elegant rooms, restaurants and overall experience. Very modern and spacious rooms and location also convenient in terms of business work. Check in was smooth and hotel arranged for a reasonable amount a pick up and drop as well.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunil_DSouza, General Manager at Country Inn & Suites By Carlson Gurgaon Sector 12, responded to this review, October 3, 2013
Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Sector-12, Gurgaon!!

To receive such raving reviews from our guests has always brought in a great surge of motivation and enthusiasm to perform even better and not just satisfy our clients but to make them happy. We, therefore, thank you for such a raving review about your stay with us at Country Inn & Suites By Carlson, Sector-12, Gurgaon. We are glad that you liked our elegant rooms, our restaurants, our experience, our modern décor, our spacious rooms, our convenient location, our impeccable service and our great value for money.

It is a great feeling to be appreciated for the efforts that we put in every day to make our guests happy and we are encouraged to do even better to achieve excellence.

It would be an honor to welcome you back again here so that we may be able to serve you yet again. We hope that you experience the city and the hotel and their all aspects and build some memories that you may take back home and treasure forever.

Warm Regards,
Sunil D'Souza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Country Inn & Suites By Carlson Gurgaon Sector 12

Address: Plot No. 301/302 | Sector 12, Gurgaon 122001, India
Phone Number:
Location: India > Haryana > Gurgaon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Gurgaon
#19 Business Hotel in Gurgaon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Country Inn & Suites By Carlson Gurgaon Sector 12 3.5*
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Also Known As:
Country Inn And Suites Gurgaon Sector 12
Country Inn & Suites Gurgaon Sector 12 Hotel Gurgaon

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