we stayed at this hotel and had a pleasant stay but our experience was completely ruined by the fact that the staff proved to be untrustworthy.
We stayed at this hotel from 24/08/12 until 26/08/12. We were due to leave on tour and were told we could leave some baggage (which contained new clothes we had purchased in gurgaon) in the hotel locker room for one week until we returned. We asked if it was safe and if we could rely on the staff and were assured that our luggage would be well looked after.
We left two locked suitcases and one bag which contained 3 boxes each containing a saree. When we returned to collect our luggage the boxes were all in the bag, and the staff put the luggage straight into our car. However, when we returned home and opened up the saree boxes we found one was empty and the saree was missing!!
We rang the hotel the next morning and the receptionist told us he would investigate the matter and ring us back. We waited the entire day and got no call back. We rang again that evening and were told by a different receptionist that "there was no saree in the box to begin with and that they had simply forgotten to inform us of this fact earlier"!!!
When we questioned how they knew this, for to find this out they would have had to open the bag and the individual boxes, they could not give us an answer. When we asked why they had looked through our belongings without our permission they said they had not done this which meant they were LYING about there being no saree in the box!
We were forwarded to a manager but to this date nothing has been resolved. We have phoned them many times now and each time are told we will get a call back but never do.
The management at this hotel is appalling and the staff are untrustworthy and seem to have no issues with stealing or lying about it! I would not recommend this hote as they clearly place no value on customer carel!!
- Official Description (provided by the hotel):
- Best Western Skycity is a centrally located full service business hotel in millennium city of Gurgaon, a part of National Capital Region of Delhi (Delhi NCR). It is close to both international and domestic airports of New Delhi. The major business districts of DLF Cyber City, UdyogVihar, Sector 32 Industrial Area, Manesar which are the hub of major MNC`s & Indian Companies are within 5-15 minutes drive from the hotel. Major tourist attraction like QutubMinar, JantarMantar, India Gate, Red Fort, Humayun`s Tomb, Akshardham Temple all are within 15-45 minutes drive from the hotel, The Delhi Metro Rail connects to all major areas of Delhi. The shopping Malls at MG Road are within 5 minutes drive from the Hotel. ... more less
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