We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice Stay” 5 of 5 stars
Review of Leisure Inn West Gurgaon

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Leisure Inn West Gurgaon to your Saves list
Leisure Inn West Gurgaon
4.0 of 5 Hotel   |   17/6, Old Delhi Gurgaon Road | Sector 14, Gurgaon 122001, India (Formerly Peppermint West Gurgaon)   |  
Hotel amenities
Ranked #38 of 193 Hotels in Gurgaon
Jaipur, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Nice Stay”
5 of 5 stars Reviewed November 29, 2013

A good modern hotel, with typical courteous staff, the best part was we requested if there were rooms on the higher floor and they provided us with the highest floor with an upgrade, and good services,Love the pool area specially late evenings, the only draw back if you are a tourist, the location has a serious disconnect, but wont hold Peppermint responsible for it as it was my choice to stay.

Room Tip: Higher floor next to pool .
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RavindraSharma, General Manager at Leisure Inn West Gurgaon, responded to this review, December 2, 2013
Thank you for sharing your pleasant stay experience with us at Peppermint Hotel. We are glad to know that our staff and services help to create a comfortable stay for you. Sincerely welcome you back with us to another pleasurable experience!

Rgds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

168 reviews from our community

Traveler rating
    63
    63
    21
    10
    11
See reviews for
25
37
18
79
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
MUMBAI
Top Contributor
140 reviews 140 reviews
49 hotel reviews
Reviews in 53 cities Reviews in 53 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed November 26, 2013

Its a relatively new property and well located in Gurgaon, but the rooms are very cramped. There is a small swimming pool on the terrace but not worth going for due to its small size. The service is decent. Food is good. Ok for 1 night stay on account of business trip.

Room Tip: None of the rooms have a view. The next building is too close for you to even open the window blinds...
See more room tips
  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RavindraSharma, General Manager at Leisure Inn West Gurgaon, responded to this review, December 2, 2013
Dear Guest,

Thank you for sharing your pleasant stay experience with us at Peppermint Hotel. We are glad to know that our staff and services help to create a comfortable stay for you, Sincerely welcome you back with us to another pleasurable experience!

Rgds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jaipur
1 review
3 of 5 stars Reviewed November 11, 2013

I stayed there for just one night. The hot water was not coming and nobody came to solve the issue. The hotel staff was not at all assertive. While booking the room through one of the online portal, I specially mentioned that I need early breakfast as my flight was at 8 in the morning but they simply denied. They didn't gave any heed to what I was saying.

  • Stayed November 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Cleartrip

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RavindraSharma, General Manager at Leisure Inn West Gurgaon, responded to this review, November 13, 2013
Dear Guest ,
Thank you for spending your time to inform us that our service didn’t meet your expectations. Satisfied customers are our biggest achievement that is why we were curious when you said that you felt that the guests are not our primary concern.

We have taken every step and measure to assure you that we will solve this matter immediately.

Again, we would like to thank you for your feedback as it will help us provide better services. It is our aim to satisfy our guests. We would like to regain your trust and hope to serve you again in the future.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 5, 2013

We stayed here for 1 week, and the hotel, and rooms are visually very contemporary and comfortable. The service however needs improvement, i.e. the rooms were not re -stocked daily, requests for towels, milk, bedding, etc ignored or misunderstood. We requested rooms with a view and were told the hotel was full, but saw 3 empty rooms being cleaned and had to ask several times to be moved to these rooms, which we then finally were. Our original rooms had a brick wall for a view...
Showers did not always have warm water, I had a few cold showers during the week.
The breakfast/ restaurant food is very tasty. The food room service was very tasty, although when we signed for the food and drinks, we found the drinks were missing and these had to be requested while our food was getting cold.
There were several power cuts, for quite prolonged periods which we did not expect in such a hotel.
We used the hotel car / driver hire service and this was fairly good, however, we were charged extras and higher rates than agreed at reception, and there seemed no amount of explanation with the driver to resolve this and the higher rates were paid ...
This was especially true for the airport drop off, where the driver demanded more money and then had the cheek to also ask for a tip!

Overall we enjoyed our stay as we were visiting family locally, this was a good base to see them. There is not really much around in walking distance, and you are likely to use alot of the hotel facilities.
We would have appreciated some info. in the rooms i.e maps, and local information, as 3 of us were first time visitors to India.

The rooftop pool, was out of order as there were repairs of the floor going on, we were told this would be done within 1 day but after 8 days the area was still not open... welcome to India....

Room Tip: Be persistent and firm....
See more room tips
  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RavindraSharma, General Manager at Leisure Inn West Gurgaon, responded to this review, November 7, 2013
Dear Guest,

At the onset, let me thank you for having visited Peppermint Gurgaon, for your stay. It was indeed a pleasure having you stay with us and sharing your feedback regarding the experience at our hotel.It is always disappointing to hear of our failures and particularly embarrassing for myself to learn that our systems and people failed to deliver on this occasion.

Please accept my apologies for your unpleasant experience. I have noted with concern your comments , which did not meet your expectations. The matter has been taken up on a priority basis action has been initiated. It is our constant endeavor to exceed your expectations and to build a long-term relationship with valuable guest like yourself. I do hope that you will be able to put this one off experience deviation behind you and give us another opportunity to serve you.

My team and I look forward to meet you in person on your next visit to the hotel. Please do give us a call, and we would be delighted to have you again with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed October 25, 2013

Had dinner here, but the food was pathetic, no hygiene, waiters pickup glasses from the rim of the glass, mocktail had rotten coriander along with human hair.

Chicken was pathetic, only savior was the Chinese cabbage and rice, not worth recommending. Might be an ok option to stay but definitely not worth eating.



Stayed October 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RavindraSharma, General Manager at Leisure Inn West Gurgaon, responded to this review, November 8, 2013
Dear guest,

Thank you for your recent stay with us and taking your time to share your feedback with us.

We are truly disappointed to learn that our service was far from perfect and sincerely apologize for the unpleasant experience that you encountered for such an important occasion. Please be assured that we have cascaded to relevant Leaders of our team to improve the service problem that you have highlighted in your review. We do hope that we are able to have future opportunities to present to you a true Peppermint experience.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 16, 2013

Lets start with pros:
1) Above average property.
2) Excellent food.
3) Fine Customer Service.
4) Clean rooms.

The cons:
1) The biggest turndown - No toiletries in Executive room.
2) Cannot locate hotel on maps (Although at good location).
3) Slow Check in and Check out (More than 10 mins each).
4) Small Bathrooms.

Overall, a considerable option for short stay, bit expensive though.

Room Tip: Go for Executive king bedroom ot Suites.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KshitijDeopujari, General Manager at Leisure Inn West Gurgaon, responded to this review, June 18, 2014
Dear Guest,

It was a pleasure to have you stay at Leisure Inn West Gurgaon and we thank you for sparing your valuable time to review us on Trip Advisor.

We apologise for the concerns you have shared with us related to your stay at this hotel and assure that corrective measures have been initiated to ensure that it does not happen again to any other guest.

We look forward to your continued visits and to welcoming you back.

Thank you and warm regards

Kshitij Deopujari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 11, 2013

As I write this review waiting for my airport drop , I fail to realise how such an excellently built hotel has such poor front office staff . My check in and check out time exceeding more than 15 mins none of the receptionists even bothered to apologise but just kept me waiting . I urgently request the higher management to brush up their front office personnel with time management as well as customer interaction skills . Dated 11/10/2013 . 0500pm. The restaurant staff headed by mr.manish is wonderful though delighted to be served and looking forward to meet them again

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KshitijDeopujari, General Manager at Leisure Inn West Gurgaon, responded to this review, June 18, 2014
Dear Guest,

It was a pleasure to have you stay at Leisure Inn West Gurgaon and we thank you for sparing your valuable time to review us on Trip Advisor.


We apologise for the concerns you have shared with us related to your stay at this hotel and assure you that corrective measures have already been initiated.

We look forward to your continued visits and to welcoming you back.

Thank you and warm regards

Kshitij Deopujari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Leisure Inn West Gurgaon? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Leisure Inn West Gurgaon

Address: 17/6, Old Delhi Gurgaon Road | Sector 14, Gurgaon 122001, India (Formerly Peppermint West Gurgaon)
Location: India > Haryana > Gurgaon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #38 of 193 Hotels in Gurgaon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Leisure Inn West Gurgaon 4*
Number of rooms: 60
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Hotels.com, TripOnline SA, Despegar.com, Travelocity and Odigeo so you can book your Leisure Inn West Gurgaon reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Leisure Inn West Gurgaon, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.