We stayed here for 1 week, and the hotel, and rooms are visually very contemporary and comfortable. The service however needs improvement, i.e. the rooms were not re -stocked daily, requests for towels, milk, bedding, etc ignored or misunderstood. We requested rooms with a view and were told the hotel was full, but saw 3 empty rooms being cleaned and had to ask several times to be moved to these rooms, which we then finally were. Our original rooms had a brick wall for a view...
Showers did not always have warm water, I had a few cold showers during the week.
The breakfast/ restaurant food is very tasty. The food room service was very tasty, although when we signed for the food and drinks, we found the drinks were missing and these had to be requested while our food was getting cold.
There were several power cuts, for quite prolonged periods which we did not expect in such a hotel.
We used the hotel car / driver hire service and this was fairly good, however, we were charged extras and higher rates than agreed at reception, and there seemed no amount of explanation with the driver to resolve this and the higher rates were paid ...
This was especially true for the airport drop off, where the driver demanded more money and then had the cheek to also ask for a tip!
Overall we enjoyed our stay as we were visiting family locally, this was a good base to see them. There is not really much around in walking distance, and you are likely to use alot of the hotel facilities.
We would have appreciated some info. in the rooms i.e maps, and local information, as 3 of us were first time visitors to India.
The rooftop pool, was out of order as there were repairs of the floor going on, we were told this would be done within 1 day but after 8 days the area was still not open... welcome to India....
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