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“Just satisfactory” 3 of 5 stars
Review of United-21 Citymark – Gurgaon

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United-21 Citymark – Gurgaon
4.0 of 5 Hotel   |   Mahavir Chowk, Gurgaon 122001, India   |  
Hotel amenities
Ranked #26 of 193 Hotels in Gurgaon
Guwahati, India
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
“Just satisfactory”
3 of 5 stars Reviewed November 12, 2011

The surrounding is bad. looks like some one could not find space in gurgaon. It is has car parking. The is not good as well. The menu is very fixed. Only good for a short stay. Staff is also not very cooperative.

  • Stayed September 2011, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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63 reviews from our community

Traveler rating
    23
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    12
    0
    2
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
New Delhi, India
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 23, 2011

the approach to the hotel and the surrounding area will really put any one off - absolutely chaotic and you wonder as to where the hotel is. once inside its different , comfortable and with all the facilities of a good hotel. the rooms are spacious, beds are very comfortable. the bath is small but functional. gym to hit for a work out but a pool which is not functional, the food and bar lounge is decent.

  • Stayed August 2011, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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delhi
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 8, 2011

Stay was comfortable...the rooms are big n spacious...the service prompt...but wat i loved the most was the awesome food here...really a delight....the hotel is located a lilttle far away which takes a little sheen off ,....however a truly value for money deal

  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Jammu City, India
1 review
3 of 5 stars Reviewed September 14, 2011

First of all Greetings

You all can get much better hotels than this one for same or even lesser price in this City.

Duration of stay : 01 months plus
Room : Second Floor.
Season : Summer ending and monsoons

Will cover in two headings Likes and Dislikes

First Dislikes

EXCEPTIONALLY SAD LOCATION: The hotel is located in a traffic busy hot spot. Its A BIG BIG SET BACK FOR A HOTEL OF THIS STANDARD. Facing a slum, and connecting road in front is always clogged up with street sellers. And when it rained it was like slushy marsh infront of hotel and believe you me its not exaggerated. Though ATM , Gas stations and market are in close proximity.

NO COVERED PARKING SPACE: The hotel is not having any covered parking so if you are a car freak and you have a black car and its summers , it will be really sad ordeal to go through sitting in an oven waiting for it to be cooled AND STUCK IN AWESOME TRAFFIC OUTSIDE THIS HOTEL. The staff promised me many a times that they will clean the car with a cloth when parking BUT IT WAS NEVER DONE.

SPREAD OF BUFFET : Its very limited though food is quite good but in a month many a times it was not upto the mark.

LAUNDRY SERVICE: Its very apt but too much of bleach is being used AND THEY MANAGED TO SPOIL A VERY DEAR SHIRT AND TSHIRT of mine. overall average.

WI FI CONNECTIVITY: Though free for my package but was not working most of the time.

COMBINED BAR AND DINNING HALL : Its a personnel feeling this hotel is having a single room , half of which is being used as a bar and rest half as dinning room. Either they call it a resto-bar or mini lounge , it neither gives you a feeling of a good eating room nor of a good bar.

AIR CONDITIONING ON SECOND FLOOR : Was found always off every time it was supposed to be asked and by the time it used to be cool it was time to move out of common area.


NOW LIKES

CLEAN ROOMS AND AREAS : Every thing in this hotel was TOO CLEAN , just loved it.

VERY CHEERFULL STAFF : With all these problems , i still managed to sail through because there were too many smiling faces and courtious souls from staff floating around that gives this place kinda positive vibes. Though they never completed their promises ( Managers Dhristi, Surender, Rajesh and Amit)

PICK UP AND DROP: Hotel provide pick up and drop virtually any where in SOUTH DELHI or gurgaon. ( BUT A BIG BUT YOU HAVE TO BE PRE AMPTIVE in booking this service as it is OVER STRESSED)

OVER ALL
JUST AVERAGE HOTEL WITH GOOD ROOMS FOR OK PRICE, and real real bad location.

Room Tip: Take Rooms close to fire exit, if you are smoker because thats the place where you can smoke.
See more room tips
  • Stayed August 2011, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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Bengaluru (Bangalore), India
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 6, 2011

Staying in Gurgaon for the first time on a business trip ...memorable stay... Good spacious Rooms , good Service. Rooms are equiped with Internet Facilty and LCD TVs however the Wifi is not complimentary. The breakfast buffet is quite nice but then the dinner buffet is average and limited to few dishes.Only issue is the location of the hotel. It is located near to the Bus Stand a very crowded and congested rustic area. ATMs are available walking distance. Overall the staff was very helpful.The gym is average and the swimming pool is nut functional however there is steam available to those who avail Spa .

Room Tip: All rooms are alike
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  • Stayed August 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 19, 2011

Coming to Gurgaon for the first time, I really did not know what to expect or where this hotel is located. My relatives booked this place in advance and I went along with their selection. When you try to get the hotel, it seems like you are going thru a maze of people, cars, trucks on the road. The location is not very best and this maybe the only negative this about. After I reached there, I very surprised by the ambience of the hotel. Everything looked very classy, the staff were extremely friendly, rooms were very very cleans, the baths were also very clean. My biggest concern was the food, most everyday they have a buffet. I have eaten at quitea few places, but this food at this restaurant was amazing!!!. Wonderful variety, everything from continental, chinese, and of course Indian. The wifi access is also very good. The room service was wonderful. Another plus point is the rates are very reasonable when compared to others, I would definitely stay here again.

  • Stayed May 2011, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ludhiana
Top Contributor
71 reviews 71 reviews
59 hotel reviews
Reviews in 27 cities Reviews in 27 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed April 25, 2011

Very Nice and Decent Property . Good spacious Rooms , good Service & very Good Food. Rooms are equiped with Internet Facilty and LCD TVs.But only issue is the location of the hotel. It is located near to the Bus Stand and there are sighnboards to know where the Hotel is located. Rest everthing is in order and rate wise it is affordable ie Price wise Cheap as compared to other properties in Gurgaon.

  • Stayed April 2011, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about United-21 Citymark – Gurgaon

Address: Mahavir Chowk, Gurgaon 122001, India
Location: India > Haryana > Gurgaon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #26 of 193 Hotels in Gurgaon
Price Range (Based on Average Rates): $
Hotel Class:4 star — United-21 Citymark – Gurgaon 4*
Number of rooms: 80
Official Description (provided by the hotel):
United 21 CityMark Hotel (4 Star Deluxe Property in the heart of Gurgaon) offers spacious, contemporary and comfortable accommodations in the heart of Gurgaon, providing easy access to most of the Corporate and Financial centers..CityMark hotel features 80 guest rooms with modern decor and countless amenities. Each of our rooms and suites caters to the varying needs, which combine warmth, exceptional service and state of the art technology in an inviting ambience, ensuring a pleasant and memorable experience. ... more   less 
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