After reading the mostly rave reviews, i was ready for an upscale Italian lunch. However, we were disappointed in a few things, pleased with others, hence the average rating.
Ambiance: Spacious, clean; very inviting.
Menus: Old and shabby.
Special Lunch Tent cards: The fine print that the lunch specials exclude sea food is hidden in the frame! When we asked if we could pay extra and get sea food, we got into a lengthy negotiation of Rs100 or 200 extra because there were 6 pieces instead of 4 etc. etc.! At the end we were charged Rs. 50 above what we were told because "the kitchen decided that!" Tacky!
Service: The waiters were trying hard but there was no manager around to guide them or prioritize them, so we either had to wait for a long time to get something or had to time and again turn around and get the waiter's attention.
Food: Good food; all four of us enjoyed it. Although they had some pasta dishes on the menu with Gorgonzola, they were out of Gorgonzola.
Plating: Amateurish! They can easily add some color to a pasta plates with some greens or carrots. Or some grated cheese on top. A wavy chocolate line on the edge of the plate does not do it!
Overall we had a pleasant experience but it could have been so much better with a tiny bit of management attention.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 21, 2013
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Thank you for sharing your valuable feedback with us. I am glad to learn that you liked the food and ambiance. Will surely pass your compliments to your favorite chef Tiziano Ranieri. The restaurant has been designed by Ricky Walley in a way to create an Italian impression on the atmosphere. Further to your feedback I am really upset to learn that the restaurant services did not reflect the quality you expected from us. We are committed to serve our guests with high quality products and services however there are situations when best of our efforts are also in vain. 56 Ristorante Italiano has been awarded as the best Italian restaurant for 4 consecutive years and we shall live upto its glory. I assure you that we shall do all that is needed to set things right and shall try to make your next visit a memorable one. It has always been our Endeavour to provide best of hospitality to all our guests, and as a valued Guest your comfort and experience is our primary concern. We do hope you will not benchmark us with the shortcomings you had experienced possibly due to some error and will give us an opportunity to serve you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.