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“Htoel with 5* rooms but all else is 3*” 4 of 5 stars
Review of The Grand Bhagwati

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The Grand Bhagwati
4.5 of 5 Hotel   |   Magdalla Circle, Dumas Road, Surat 395007, India   |  
Hotel amenities
Ranked #2 of 29 Hotels in Surat
New Delhi, India
Top Contributor
77 reviews 77 reviews
44 hotel reviews
Reviews in 36 cities Reviews in 36 cities
40 helpful votes 40 helpful votes
“Htoel with 5* rooms but all else is 3*”
4 of 5 stars Reviewed June 17, 2014

Stayed at The Grand Bhagwati. Location is 5 minutes from the airport. Rooms are exceptionally furnished with spacious bathroom, Near perfect score was marred by the rainshower malfunction as the water flow was not as it should should be. went to the Health club hoping to have a decent work out, steam and sauna before start of my busy day. At 7.30am when i reached the health Club i was informed none of the 5 treadmills were working due to some problem. I then went to the steam room and sauna, none of them were ready whereas the health club opens at 7am. Reluctantly i had to return to my room. Also all restaurants are Vegetarian. This fact should be there in the website clearly and in bold. I actually skipped breakfast as i love my bacon, eggs and sausages. . Apart from the room rest of the hotel does not measure upto 5 star level.

I made the booking using discount and promos of Credit card promo offers and with that the price became affordable and a possible value for money.

If i look at just the room and avoid eating at restaurants in the hotel,avoid the health club and ignore any other service in the hotel and still get the discount offer it may still be worthwhile but not at the published tariff; at that rate i would prefer the Taj Gateway.

Also the reception is on the 4th floor. at the ground flooe there is no seating arrangement and if one has to wait for a car one would prefer to sit down for a while. There should be a small seating area.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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175 reviews from our community

Traveler rating
    71
    66
    19
    10
    9
See reviews for
43
19
3
80
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 2, 2014

We had stayed with wedding group.
Rooms are very good,house keeping staff are good at service.
But staff at Piano restaurant are worst & are not trained to behave politely, their body language is very bad, specially the manager.
service was very slow,breakfast was not upto the mark,tea was worst.
Almost all wedding guest had bitter experience with services at Piano restaurant, be it food quality or service.
Lunch & dinner was very good & tasty enough.
Property is divided in two wings,it's a sort of BHOOL BHULIYA ...
I would not advice any one to book for weddings. total avoidable.

Room Tip: It's avoidable, I would advice never try or book only for room, have Ur food outside.
See more room tips
  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surat, India
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 30, 2014

They have 3 restaurants and banquets which are amazing and provides authentic and multi-cuisine food. Also value for money. So good ambience of hotel. Rooms are very well furnished and gives u a complete luxury experience.It food is also best but his dish weight is very heavy.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anoop_Suri_CHA_FIH, General Manager at The Grand Bhagwati, responded to this review, July 15, 2014
Dear Guest

Its our pleasure to note that you have had an excellent experience with us. The guest satisfaction is the Biggest reward for any Hospitality operator. We would like to thank you for giving us an opportunity top serve you.

we have noted your concern with the weight of the Banquet Plate and will surely pass on to concerned team for future reference.

Looking forward to your next stay with us.

Regards
Anoop Suri CHA FIH
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surat, India
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 27, 2014

This is the only worth 5 star hotel in surat. They have 3 restaurants and banquets which are amazing and provides authentic and multi-cuisine food. Also value for money. So good ambience of hotel. Rooms are very well furnished and gives u a complete luxury experience. Had my guests stayed there. It is a great hotel. Totally recommended. Cheers.

Stayed April 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anoop_Suri_CHA_FIH, General Manager at The Grand Bhagwati, responded to this review, July 15, 2014
Dear Guest

Its our pleasure to note that you have had an excellent experience with us. The guest satisfaction is the Biggest reward for any Hospitality operator. We would like to thank you for giving us an opportunity top serve you.

Looking forward to your next stay with us.

Regards
Anoop Suri CHA FIH
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 20, 2014

I stayed here for a week for business purpose. I was amazed at the Grandeur & the Majesty of this place. Everything is exceptionally good Except for WIFI. Luckily I had my dongle & the network was pretty decent.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anoop_Suri_CHA_FIH, General Manager at The Grand Bhagwati, responded to this review, May 27, 2014
Dear Guest

Its our pleasure to note that you have had an excellent experience with us. The guest satisfaction is the Biggest reward for any Hospitality operator. We would like to thank you for giving us an opportunity top serve you.

We have noted your concern with regards to Wi-Fi and will be taking it up with the concerned operator.

Looking forward to your next stay with us.

Regards
Anoop Suri CHA FIH
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 11, 2014

Nice place to stay but the location isn't right. Its a bit remote with respect to connectivity. The food @ Cafe Piano had variety but not in the right combinations. Be early for dinner is you actually want to have some good service else the staff size is inadequate for a full restaurant. Rest of the Restaurants are good but highly over priced. Rooms are pretty good and well maintained. Wifi / Internet isn't complimentary here so ppl on business trips be careful to bring in your own internet. Staff is courteous and helpful.

Room Tip: Ask for a Room on Top Floor - Pool Side.
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  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anoop_Suri_CHA_FIH, General Manager at The Grand Bhagwati, responded to this review, May 27, 2014
Dear Guest

Its our pleasure to note that you have had a good experience with us. The guest satisfaction is the Biggest reward for any Hospitality operator. We would like to thank you for giving us an opportunity top serve you.

We have noted your Concerns and will surely look in getting them sorted out.

Looking forward to your next stay with us.

Regards
Anoop Suri CHA FIH
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valsad, India
1 review
4 of 5 stars Reviewed May 5, 2014

Its one of the very best hotel and they do what they say .Staff is excellent .I am spending my time because In writing this review as i found its very worthy spending money here for stay and food ,
I give 5 stars for staff members and cleanliness .food is also cheap and the best

  • Stayed May 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Cleartrip

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anoop_Suri_CHA_FIH, General Manager at The Grand Bhagwati, responded to this review, May 27, 2014
Dear Guest

Its our pleasure to note that you have had an excellent experience with us. The guest satisfaction is the Biggest reward for any Hospitality operator. We would like to thank you for giving us an opportunity top serve you.

Looking forward to your next stay with us.

Regards
Anoop Suri CHA FIH
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Grand Bhagwati

Address: Magdalla Circle, Dumas Road, Surat 395007, India
Location: India > Gujarat > Surat
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 29 Hotels in Surat
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Grand Bhagwati 4.5*
Number of rooms: 170
Official Description (provided by the hotel):
Discover and experience the only Five Star Deluxe Hotel in Gujarat This sophisticated, urban retreat includes unique shopping, fine dining and the rich interior setting. The Hotel provides travelers with a unique haven in the city, blending its rich history and timeless service with the latest amenities. Offering 170 luxurious rooms and suites in different categories, this luxury hotel is the ideal headquarter both for your business meeting or a leisure escape. Guests at our hotel can also enjoy a variety of dining experiences – from specialty beverages and light snacks – to multi- cuisine dining, featuring an open kitchen, chef's table and cozy lounge. From intimate wedding celebrations to grand affairs, our event space offers a warm and inviting atmosphere influenced by the hotel’s modern décor. Divided among six state-of-the-art banquet halls, our luxury hotel boasts more than 1,25,000 square feet of pillar less flexible banqueting space. The ClubThe hotel boasts an Elite Club which has best amenities & facilities;• Swimming pool • Coffee shop • Cigar Lounge • Tennis court • Table Tennis • Squash • Billiards & Pool tables • Jacuzzi • Children’s area • Discotheque • Mini Theatre • Walking track and card room Unwind in the hotel club and fitness center, enjoy a mock tail in the lounge or treat yourself to a memorable dining experience at the restaurants. ... more   less 
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Also Known As:
The Grand Bhagwati Hotel Surat

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