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“The Staff are Stars” 4 of 5 stars
Review of The Gateway Hotel Athwa Lines Surat

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The Gateway Hotel Athwa Lines Surat
3.5 of 5 Hotel   |   Ambika Niketan, Athwa Lines | Dumas Road, Surat 395007, India   |  
Hotel amenities
Ranked #1 of 29 Hotels in Surat
Australia
Top Contributor
66 reviews 66 reviews
45 hotel reviews
Reviews in 55 cities Reviews in 55 cities
44 helpful votes 44 helpful votes
“The Staff are Stars”
4 of 5 stars Reviewed December 5, 2012

Just far enough away from the maddening crowd. We visited Surat for pleasure, a rarity in this all diamond and textile business town. It’s not a pretty place so having a room with a view onto the water was a sight for sore polluted eyes. After the embarrassment of not finding our reservation, the staff couldn’t do enough to make our stay perfect. From the Duty Managers, to the restaurant staff and best of all, Sanjay the bellhop, who rectified an incident with a dodgy car company on his own personal cell phone. Their personal attention was appreciated and will not be forgotten. They even packed us complimentary sandwiches upon departure to have on our long drive to Mumbai.

Room Tip: Ask for room with water view.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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302 reviews from our community

Traveler rating
    125
    128
    35
    7
    7
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48
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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Brussels
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 9, 2012

We spent two nights here recently. Superb big room, lovely pool, exellent food, lovely view, great decoration and finish. I would have preferred it if the airconditioning hadn't been on - the restaurants were very cold! And the plush carpet along the corridors was a bit smelly. But well worth it.

Room Tip: We were upgraded to room 336, which was lovely and spacious and quiet, with a river view.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmedabad, India
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 23, 2012

Lets just not talk about the Taj, both can not be compared...but gateway is soon getting closer to Taj but it will take time. As a budget hotel it will provide you the things you paid for. Rooms are fine.. washrooms are also at par with other hotels in the range, what stand it apart is the lobby and the restaurant, i will say best in surat. Food is good. Rooms are comfort and cozy.

Room Tip: rooms available at the lake side are good as they will provide you a good night view of surat.
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Mumbai
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 22, 2012

We stayed at this hotel this July for a marriage. No problems with the check-in, rooms are large, clean and comfortable. Special remarks on super cozy bed. Washrooms are very big and spacious. Other facilities also looked very decent, at par with other Taj properties. We did not use the swimming pool, but it was not clean. We had just one meal at the hotel, no problems with that. Staff service was very good, Taj afterall. Over all good stay.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Baroda
Senior Contributor
48 reviews 48 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed October 18, 2012

After visits & revisits the ambiance is very consistent. The hotel is nice, friendly, located on the shore of river Tapti in Surat.

The rooms are peaceful, significantly large and comfortable.

In room alarm, ipod speakers, DVD player, meeting area and excellent interiors make you life comfortable. This has consistently remained nice.

Room Tip: The rooms on higher floors with river view are really good.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vadodara, India
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 12, 2012

I've been staying @ The Gateway Hotel, Surat for last 4 times and everytime it has been better than last time. They take care of ur small needs, they make u feel @ home and u feel like ur staying with some friends.
Staff is very friendly and cooperative, special mention Ms Nazbat!!
I'm very fond of the healthy and nutritious Breakfast spread of The Gateway, one of the best in terms of being and nutritious I've ever seen.

Room Tip: Ask for the newly decorated lobby if you want a modern room or go for old style rooms with Bathtub...
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Top Contributor
50 reviews 50 reviews
44 hotel reviews
Reviews in 40 cities Reviews in 40 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed October 9, 2012

its really the wonderful experience at taj's gateway, the property is too good, silence, coffee shop, breakfast enjoyable, with the good taste, taking vary good care of all guest, rooms are too good, fully co-operative staff, need to stay for 2 nights to have best time.

Room Tip: all are fine
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Gateway Hotel Athwa Lines Surat

Address: Ambika Niketan, Athwa Lines | Dumas Road, Surat 395007, India
Location: India > Gujarat > Surat
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 29 Hotels in Surat
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Gateway Hotel Athwa Lines Surat 3.5*
Number of rooms: 206
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