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“Not a 5 star property” 3 of 5 stars
Review of Cambay Sapphire

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Cambay Sapphire
4.0 of 5 Hotel   |   Plot No X 22, 23 & 24, Opp. Hillwoods School | Sector 25, Gandhinagar 382044, India (Formerly Cambay Spa & Golf Resort)   |  
Hotel amenities
Ranked #5 of 11 Hotels in Gandhinagar
bhubaneshwar
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
“Not a 5 star property”
3 of 5 stars Reviewed January 18, 2014

I went Gandhinagar for Official work & stayed Cambay for 3 days.
Service - Good, Cooperative & mannered reception & room service staff.
Food - whatever we ordered through room service was fabulous, however the buffet was horrible. Food was not good. Restaurant was poorly managed & service was pathetic. We took breakfast & choices were very limited. Tea/Coffee served was on repeated request. Even a 3 star hotels may have better choices & tasty food.
Ambiance - Swimming pool was not functional, and frankly speaking ambiance at reception was not even matched to star property.
Room - Awesome, ambiance good, services super, comfortable stay enjoyed a lot.
Location - not so impressive.

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cambayh0tels, Manager at Cambay Sapphire, responded to this review, January 20, 2014
Dear Guest,
We must thank you for sharing your valuable feedback. The concerns put forth by you have been taken note of & we’ll ensure that they are taken well care of towards making your future visits more pleasurable at the Cambay Hotels & Resorts.
Warm Regards,
Cambay Group of Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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136 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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English first
Indore, Madhya Pradesh, India
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 7, 2014

hotel cambay very nice property with excellent facilities. the room give you an amazing feeling of luxurys spa gym room service is also good.. the food is very delicious and the staff is very co operating

Stayed December 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cambayh0tels, Manager at Cambay Sapphire, responded to this review, January 11, 2014
Dear Guest,
Your satisfying feedback is indeed a reward for our staff & management which spends quantum efforts to each minute detail, towards making your stay pleasurable & memorable with us.
We do look forward to hosting you again, on your future visits to us.

Warm Regards,
Cambay Group of Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LA
1 review
2 of 5 stars Reviewed December 31, 2013

Very poor room service and kitchen. Paid for a fresh fruit juice and got boxed juice at a very high price. Towels weren't replaced and toilet had problems. There was no coordination and managers argued amongst each other very regularly. Managers in suits did absolutely nothing and all service was handled by untrained and unproffesional young staff.

We also requested cottages specifically while booking but they were closed for plumbing issues. I think they were saving money by putting guests in lower cost rooms. It was a very frustrating experience because there was no courtesy, employees used cheap alternatives at all occasions. Even the spa did not offer refreshments readily, we had to ask many times. The sentiment is very wrong for a resort.


The only good thing was the decently equipped gym. Ultimately, while the resort has nice facilities, the poorly trained and undisciplined staff make this a poor experience.

  • Stayed December 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cambayh0tels, Manager at Cambay Sapphire, responded to this review, January 11, 2014
Dear Guest,
We must thank you for sharing your valuable feedback. The concerns put forth by you have been taken note of & we’ll ensure that they are taken well care of towards making your future visits more pleasurable at the Cambay Hotels & Resorts.
Warm Regards,
Cambay Group of Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Gandhinagar hotels

Ahmedabad, India
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 22, 2013

Stayed at this place couple of times in past. Ben there for business as well as leisure both. Well maintained Gym. Very good food and Break fast. Always enjoyed the spa. Rooms, services and location is very good.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cambayh0tels, Manager at Cambay Sapphire, responded to this review, December 26, 2013
Dear Guest,
We thank you for the feedback, to which it has given the moral to all the operation persons working in Unit ,to provide guest satisfaction and highest level of hospitality is our priority and we make sure that it is served in the highest level of services to all our guests
We would want you to have much better experiences when ever you are traveling with us next
Warm Regards,
Cambay Hotels and Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gandhinagar, India
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 27, 2013

we planned a wedding ceremony on 14 Nov 2013 at Cambay & we had a horrible experience. although quality of food & other arrangements were good but service was pathetic & hence kindly reconsider if you are planning an important event. Promises made before the event look good but they were not complied with. overall cambay is a poorly managed property.

  • Stayed November 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cambayh0tels, Manager at Cambay Sapphire, responded to this review, December 9, 2013
Dear Guest ,
We thank you for your feedback,all your concerns have been taken up to the management of Cambay Group of Hotels and have been addressed
We in cambay hotels believe in providing the highest level of Hospitality and we assure you that the highest standard of service level would be provided to you whenever you are visiting us next time
Warm Regards,
Cambay Group of Hotels and Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
1 review
4 of 5 stars Reviewed November 9, 2013

Cambay Gandhinagar is a very wonderful built property, of-course interiors are out-dated here there are a lot of activities to enjoy, like amazing recreation room with all nice games, perfect gym, spa,Gym etc. The food is delicious with lot of variety served with love and delicacy,(more than expected) and the staff is very courteous and always ready to help round the clock. My great thanks to the Front Office Manager 'Mr. Arjit Chaturvedi' who helped me a lot for succesful plans for a special occasion that i planned there, as there were some issues I have regarding the room in the begining, but he personally attended me & give his Mobile No. after that the stay become a memorable one. i wud also say thanks to 'Ms. Anjana' and other staff who cater us with there gr8. hospitality.

Overall Amazing hospitality, supporting n decent staff,wonderful food and rooms are really good but equipped with all facilities you look for.

One thing we missed a lot is the Swimming Pool as it was under maintenance, otherwise a great Resort to stay.

Good job Cambay team!!!!!!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cambayh0tels, Manager at Cambay Sapphire, responded to this review, December 9, 2013
Dear Guest,
We thank you for your feedback ,we are always there to serve all our client with the highest level of hospitality and we would be making sure that the same level of hospitality would be extended to you when ever you are traveling with us next time
Warm Regards,
Cambay Group Hotels and Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 9, 2013

Property is not at all maintained , swimming pool was not working , service is poor all together worse experience .No activities for kids . Only the good things was Golf experience that was economical and worth trying.

  • Stayed November 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cambayh0tels, Manager at Cambay Sapphire, responded to this review, December 9, 2013
Dear Guest ,
We thank you for your feedback,all your concerns have been taken up to the management of Cambay Group of Hotels and have been addressed
We in cambay hotels believe in providing the highest level of Hospitality and we assure you that the highest standard of service level would be provided to you whenever you are visiting us next time
Warm Regards,
Cambay Group of Hotels and Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cambay Sapphire

Address: Plot No X 22, 23 & 24, Opp. Hillwoods School | Sector 25, Gandhinagar 382044, India (Formerly Cambay Spa & Golf Resort)
Location: India > Gujarat > Gandhinagar
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 11 Hotels in Gandhinagar
Price Range (Based on Average Rates): $
Hotel Class:4 star — Cambay Sapphire 4*
Number of rooms: 100
Official Description (provided by the hotel):
Cambay Sapphire , Gandhinagar is located in the capital of Gujarat and, is spread over an area of 28 acres. It is a luxurious resort in Gandhinagar that is aesthetically designed to lure the guests. The Gandhinagar resort encompasses of 199 rooms that include villas and cottages, all of which are elegantly styled to match the repute of the hotel. The hotel hosts an array of facilities and, recreational activities that include restaurants, health club, spa, banquet halls, gym, amphitheatres and, specific game areas that include games like tennis, squash and billiards. The star attraction of this hotel is its nine-hole golf course. This golf course comprises of two levels and, sixteen driving stations, the driving range of which is 240 mtr(length) by 40mtr(width). Cambay Gandhinagar, one of the luxurious golf courses in ahmedabad, also hosts a golf academy where people are trained in golf and, plays host various golf tournaments too. Located away from the hustle-bustle of the city, this resort near Ahmedabad, offers peace and, tranquility to its guests. ... more   less 
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Also Known As:
Cambay Spa & Golf Hotel Gandhinagar
Cambay Spa And Golf Resort
Cambay Hotel Gandhinagar
Cambay Sapphire Gandhinagar, Gujarat

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