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“Bad” 1 of 5 stars
Review of Holiday Inn Express Ahmedabad

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Holiday Inn Express Ahmedabad
3.5 of 5 Hotel   |   Ashram Road, Ahmedabad 380013, India   |  
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Ranked #22 of 143 Hotels in Ahmedabad
1 review
2 helpful votes 2 helpful votes
“Bad”
1 of 5 stars Reviewed January 9, 2013 via mobile

Zero in service, zero in breakfast, no match box in hotel for smoking room, no one to help for luggage. Over all no value for money. If you hungry after 10 no food available and also if you order food you have to pay there and then. You cannot charge to room. I think better options are available in the price the offer.

  • Stayed January 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressamd, General Manager at Holiday Inn Express Ahmedabad, responded to this review, January 21, 2013
Dear Guest,

Thank you for taking the time to contact us and sharing your concerns with us.

The feedback we have received from you enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. I have passed your comments to the respective departments and certain issues have been addressed.

With respect to your comments, I am abased and would like to apologise profusely the lapse in service, as this is certainly not how we operate or a methodology we wish to portray to our guests’.

I would like to assure you, that we do endeavour to provide a consistently excellent standard of service with personalised care and attention. Your comfort and care is our primary concern and it would be our pleasure to welcome you through our doors once again, only so that we may restore your faith in us.

If you have any further queries or comments please do not hesitate to contact me.

Yours sincerely,

Ranganath Budumooru
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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132 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Russian first
  • Any
English first
Sydney, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 7, 2013

Our stay at the holiday inn express was amazing, we can in as a huge group, and besides the take your own bags to your rooms, everything was perfect.
the rooms are heavenly, the beds, well lets just say if i could i would spend the whole day in them.
Breakfast was good, and they have a coffee machine (GOD BLESS YOU), it had been a while since i had had a decent cup of coffee in the morning.
the staff and young and friendly, they give you the basic information you need. The laundry prices are not too bad for a holiday inn.
We made friends with the guard and he got us some rickshaws at amazing prices, uhm of course a tip here n there doesn't go unnoticed.
we had a good stay, and slept really well, thank you holiday inn :)

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressamd, General Manager at Holiday Inn Express Ahmedabad, responded to this review, January 21, 2013
Dear Guest

Thank you so much for taking time to write your review on the Holiday Inn Express, Ahmedabad. It is really warming to receive such great feedback.

I was delighted to read that you enjoyed your stay and I have shared your comments with all our team. Our commitment is to provide a great night sleep and am pleased that you liked our comfy beds.

Once again, thank you and I do hope that we will have many more opportunity to serve you in the future.

Kind regards
Ranganath Budumooru
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 29, 2012

Spent 2 nights at Holiday Inn. The hotel is Centrally located and the rooms are extremely neat. Free wifi for all guests. The breakfast spread is decent . Its a value for money for a no frills. There is no room service available, but that's what helps this hotel to save cost without compromising on the quality of rooms. Good for people travelling on business or leisure.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressamd, General Manager at Holiday Inn Express Ahmedabad, responded to this review, January 21, 2013
Dear Guest

Thank you for sharing your comments on Tripadvisor following your recent stay with us.

We are glad to hear that your overall stay with us has met your expectations and we look forward to welcoming you back should your travels bring you to Ahmedabad in the near future.

Regards

Ranganath Budumooru
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 21, 2012

Spent three nights at Holiday Inn Express in Ahmedabad in December 2012. Upon arrival security took the bags and scanned them as what would be expected and the checking in process was pretty quick. Took the bags ourselves to the room which was quite nice. They had free wifi which was very helpful. Immediately noticed the air-con unit was not working so had to call the front desk and it was fixed pretty quickly. Went out in the evening and came back and the flush did not work in the bathroom. Called the desk and no one came up after 30mins. Called back and they sent someone after 20mins. The breakfast choice was quite limited but for the price this could be expected. There seemed to be a limited amount of staff available as a lot of the tables were still dirty and only one staff member was replacing food. We asked the front desk how much a taxi would be to the airport and was quoted a price and was told it would take up to two hours to reach with traffic. Checked with someone who lives locally and they said it would take 30mins. In the end it took us 20mins. Expected better for Holiday Inn but given the price that was paid the experience was satisfactory but service could be improved.

Room Tip: Rooms higher up would have a good view. More breakfast choice early on
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressamd, General Manager at Holiday Inn Express Ahmedabad, responded to this review, January 21, 2013
Dear Guest

Thank you for your review and I was happy to read that overall you enjoyed your stay. We will review the information available and I was sorry to read that you had a problem during your stay.

Once again, thank you for taking the time to write your review and I do hope that we will have many more opportunities to look after you in the future.

Kind regards

Ranganath Budumooru
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, India
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed December 20, 2012

The only good thing about this hotel is its good ambience. The staff has no idea of what service means. For everything one has to approach the reception. The hotel did not have its own kitchen and whatever was ordered (Water etc) came very very late.It's not worth for the money they charge.

  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressamd, General Manager at Holiday Inn Express Ahmedabad, responded to this review, January 21, 2013
Dear Guest


Thank you for your review regarding your experience. We greatly appreciate you taking the time to bring this matter to our attention and apologise for any inconvenience’s you may have experienced.

I appreciate your feedback as this is our best source of information for improving guest service and maintaining our high standards of customer service. I will personally make sure your comments are taken on board and followed up.

I hope you will decide to stay with us at the Holiday Inn Express, Ahmedabad again and we look forward to your next visit.

Please feel free to contact me directly in order to assist you in your future booking requirements.

Kind Regards

Ranganath Budumooru
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SHanghai
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 3, 2012

This hotel has just opened and is a great addition for a destination that is hard to find a quality hotel at value prices.
Very enthusiastic team that were so friendly and really helpful.
The Free & Fast internet (WiFi in all areas) is a real plus for me and of course the fact that breakfast is also free is great but would be good to see more local food.
Rooms are really good design and far better than most in the city and have to say a GREAT shower!
overall highly recommend!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressamd, General Manager at Holiday Inn Express Ahmedabad, responded to this review, December 6, 2012
Dear Guest,

Thank you for your feedback with reference to your recent stay at the hotel, It is always good to hear when a guest is satisfied with their stay.

Thank you for your positive comments regarding the hotel, the breakfast we serve, the WIFI and the positive customer service you received from the team here.

I have shared your compliments about the outstanding service with all the front desk staff.

I would like to thank you for your custom on behalf of the team at the Holiday Inn Express Ahmedabad Ashram Road, and we look forward to welcoming you in the nearest future again.

Yours Sincerely,

Ranganath Budumooru
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
India
Top Contributor
58 reviews 58 reviews
52 hotel reviews
Reviews in 48 cities Reviews in 48 cities
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed December 3, 2012

This hotel gives u a feel like you are sitting in a MBA class of cost cutting. Absolutely zero service.For everything you need to go to the reception yourself.Bathrooms are tiny. All you can expect is a good bed and air conditioning. Breakfast menu is very small.The fruit section of the menu has just one fruit.They dont even deliver tea/coffee to your room.Absolutely no amenities like swimming pool,healthclub etc. Just a gymnasium and a self service laundry.They have put in all features of Eurpoean budget hotels except for the price which is just not budget friendly for a place like Ahmadabad.St.Laurn across the street is much better

  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressamd, General Manager at Holiday Inn Express Ahmedabad, responded to this review, December 6, 2012
Dear Guest

Thank you for your feedback regarding your recent experience at the hotel.

The feedback we have received from you enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. I have passed your comments to the respective departments and certain issues have been addressed.

The team at Ahmedabad would like to be associated with me in apologising for the shortcomings experienced during your stay with us and we sincerely hope that you will give us another opportunity to serve you in the near future.

Look forward to welcoming you back again in the near future.

Regards

Ranganath Budumooru
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Ahmedabad

Address: Ashram Road, Ahmedabad 380013, India
Phone Number:
Location: India > Gujarat > Ahmedabad
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 143 Hotels in Ahmedabad
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Express Ahmedabad 3.5*
Number of rooms: 173
Official Description (provided by the hotel):
Holiday Inn Express Ahmedabad, is ideally located in the city centre is the smart choice for savvy business and leisure travelers, offering a relaxed affordable and hassle-free stay every time. We are located on Ashram Road, in the heart of the commercial and shopping district with easy access to key sightseeing attractions. The historic Sabarmati Ashram (also known as Gandhi Ashram) adjoining to famous Ashram Road, at the bank of River Sabarmati, is 2 KM from the hotel. This was one of the residences of Mahatma Gandhi where he spent approximately 12 years of his life. ... more   less 
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