We wanted to stay at this hotel, but my friend did not want me to pay the 9000 INR rate for the room here. I did not want to hurt his feelings or I would have stayed here without a second thought.
We stayed at a nearby hotel which I have also reviewed, but decided to go here for dinner. When looking for hotels we visited three of the next best in town. During our time going around looking at hotels, my wife stopped in here and fell in love.
Because we were tired from our travels and we longed for the respite of this wonderful Western oasis, we chose to sneak off and at least partake in dinner here while my friends rested in their hotel.
This place is befitting of a 5 star hotel with a first appearance similar to what one finds at the Imperial in New Delhi. The restaurant was clean warm and friendly.
Unfortunately, I was unable to get my dollars exchanged as we arrived late in town and because we were tired I had forgotten my Amex card and passport. Because our initial exchange of money was on the black market, I forgot that I would need the passport for the exchange. I had a couple hundred dollars and about 1000 INR on me, but I though I would need more for dinner. The front desk initially would not help and then they did make heroic attempts to help us by contacting the hotel we stayed at to get the passport information from them to exchange my money. I imagine there was just one misunderstanding after another and I thought they had asked us to leave the restaurant as they could not exchange my money. We left and I had some choice words to say to the front desk. I was upset as it was late, we were hungry, and I knew we would not find food elsewhere at the time we had to leave.
Before I left, I told the front desk I would let the company know about this as it just did not seem right that even though I was in the wrong that they would turn us away because we needed to exchange less than $20 to pay for our meal.
I must say that the food service manager went out of his way to try to help us and encourage us back to the hotel restaurant from the street. He really felt bad about the situation and did everything possible to see that we were finally taken care of and that we had food.
I felt badly that the situation had happened and that I upset the staff there. The bottom line is that they handled the situation like professionals. We got our food and the situation was made better by the heart felt efforts of the food and beverage manager. As an aside, the food was also wonderful.
This is a wonderful place and the staff there is overall the best in the city and match that of any 5 star hotel.
I can assure you I wont stay anywhere else when I return to this city.








