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“One of the best hotels we have stayed in...” 5 of 5 stars
Review of Novotel Goa Shrem Resort

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Novotel Goa Shrem Resort
5.0 of 5 Hotel   |   Anna Waddo Main Candolim Road, Candolim, Bardez 403515, India   |  
Hotel amenities
Ranked #8 of 46 Hotels in Candolim
Canberra, Australia
1 review
“One of the best hotels we have stayed in...”
5 of 5 stars Reviewed January 20, 2014

We stayed in Novotel Shrem resort for four nights in December and it was one of the most relaxing holidays we have had. The staff of the hotel, right from the front office to the restaurent and room service was fantastic. Ever smilling and helpful, they looked after us very well.
The breakfast spread was amazing with chefs churning up hot parathas, omelettes, dosa etc and waiting staff making it a great experience. Special mention to Mamta for fantastic service,
Also thanks to Adi who helped us with some clothing articles we forgot in the wardrobe,
Will not stay anywhere else in Goa from now on.
Congrats on a fantastic team and thanks for making our holidays memorable.
Regards

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-NGSR, General Manager at Novotel Goa Shrem Resort, responded to this review, January 22, 2014
Dear Sanjay,

Greetings!

Thank you very much for the fantastic review. I am glad to read that Mamta and Adithyen were able to assist you with your last minute requirements. Am sure they will be happy to read their names being specially mentioned. Once again thank you for all the compliments with regards our team and look forward to Welcoming you again at Novotel Goa Shrem Resort.

Best Regards,

Manish Dayya
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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189 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Mumbai (Bombay), India
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 13, 2014

Hotel is excellent and nice amenities and rooms. But the staff needs to be more trained. We had to wait for an hour for checkin even though we reached at 3.30 pm. Our booking had specific requirements but they were not given to us even though we had booked and confirmed in the month of october. Food is very nice.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-NGSR, General Manager at Novotel Goa Shrem Resort, responded to this review, January 22, 2014
Dear Tapan,

Greetings!

Thank you very much for the review and do apologize for the inconvenience caused to you at the time of check in.

Look forward to Welcoming you again at Novotel Goa Shrem Resort.

Best Regards,

Manish Dayya
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goa, India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 13, 2014 via mobile

I'm writing this review while I'm still staying at the hotel. Excellent food, location and cleanliness at a very good price. Very child friendly with a lovely kids room. We are very happy that the room is child friendly with no sharp corners....awesome breakfast and very prompt and courteous staff...special thanks to adhithyen, atul and dumpy for making this family holiday so special...very sweet gesture of giving small toys to our kids at the time of check in. Thankful to the entire staff at the restaurant, including jasbir to be caring and attentive towards us. I was asked over three four times if I was comfortable eating with my infant...would definitely come again soon...thank you team novotel

  • Stayed January 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-NGSR, General Manager at Novotel Goa Shrem Resort, responded to this review, January 22, 2014
Dear Guest,

Greetings!

Thank you very much for the review. Family is the heart of our resort design. The rooms are ideal for families and ample of activities for children as mentioned by you in your review. Am glad that noticed this and highlighted in your feedback. Appreciate you specially recognizing Dimpy, Adithyen and Atul for their assistance and am sure they will be very happy to find their names in your review.

Look forward to Welcoming you again at Novotel Goa Shrem Resort.

Best Regards,

Manish Dayya
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 13, 2014

We stayed in Novotel Goa from 07th Jan - 11th Jan 2014, the hotel is located very strategically in Condolim main road from where Condolim beach, Baga and Calangute is located within reach of 10 mins. The Hotels is newly opened and we found the freshness in the rooms from the time of check in. Since the hotel was booked 100% we had to wait for our rooms as the previous guest moved out little late…but not to be blamed to the front office, they were nice and apologized for the same. FOM Kedar personally came to see us during the check in process to ensure that we were comfortable.

The rooms are very nicely done and are indeed spacious and have the feel of luxury, the bed was good and very comfortable. The mini bar was good as well. The breakfast had many options to start from Indian food till continentals & asian, the restaurant staff were very attentive to the smallest details….Jeffery & Neha from restaurant were swift and attending the guest to the best. Pavitra from The Lobby bar, always greeted us with smiling face. Over all the staff were very attentive and made our stay comfortable.
Lastly the IRD team, was good as well, I wasn’t feeling good and had cold so requested the IRD for warm milk, which was sent us in less than 5 mins and as gesture they send the glass of warm milk without charging us….which was indeed a sign of “they take care of the guest”. The rooms were cleaned very well and evening TDS was good as well...Good Job HK team.

Also got opportunity to meet the GM of the Hotel Mr. Manish Dayya who gave us few suggestions of local locations and night outs which were indeed good.

Thank You Team Novotel for making our vacation a wonderful stay. We would sure visit back soon…!

Room Tip: Pool facing rooms are with good view.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-NGSR, General Manager at Novotel Goa Shrem Resort, responded to this review, January 22, 2014
Dear Yogesh,

Greetings!

Thank you very much for such a heartening review. Am glad that your stay was comfortable and the team here was able to look after all the requirments related to your stay. Also appreciate you recognizing and making a special mention about Neha, Pavitra and Jerry in your review.

Look forward to Welcoming you again at Novotel Goa Shrem Resort.

Best Regards,

Manish Dayya
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 13, 2014

Management and staff was very supportive. Although food options are limited, but special request were met most of the times. Rooms are spacious for 2 adults and 2 children's. Overall, a nice family vacation destination to stay in Goa.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-NGSR, General Manager at Novotel Goa Shrem Resort, responded to this review, January 22, 2014
Dear Guest,

Greetings!

Thank you very much for the review. We really appreciate this gesture and have also taken a note with regards limited food options as highlighted in your feedback. Thank you for bringing this to our notice and helping us take corrective measures.

Look forward to Welcoming you again at Novotel Goa Shrem Resort.

Best Regards,

Manish Dayya
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed January 11, 2014

The staff was very courteous, the rooms neat and clean, great food (must try the Novotel baby lobster) apart from great interiors and an amazing pool. All in all a great experience. Will definitely stay here the next time I'm in Goa.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-NGSR, General Manager at Novotel Goa Shrem Resort, responded to this review, January 13, 2014
Dear Guest,

Greetings!

Thank you very much for the splendid review. My team joins me in conveying our best wishes for a fabulous 2014 and do look forward to Welcoming you again at Novotel Goa Shrem Resort.

Best Regards,

Manish Dayya
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Goa Shrem Resort

Address: Anna Waddo Main Candolim Road, Candolim, Bardez 403515, India
Location: India > Goa > Bardez > Candolim
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Candolim
#3 Luxury Hotel in Candolim
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Novotel Goa Shrem Resort 5*
Number of rooms: 85
Official Description (provided by the hotel):
Relax at our resort amidst serene surroundings and warm hospitality. Take an early break from the hectic city life and rejuvenate at India's most preferred holiday destination. 85 guest rooms including suites, comes with balcony, interconnecting rooms, family rooms and duplex suites. ... more   less 
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Also Known As:
Novotel Goa Shrem Resort Candolim

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