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“awesome hotel” 5 of 5 stars
Review of JW Marriott Hotel Chandigarh

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JW Marriott Hotel Chandigarh
5.0 of 5 Hotel   |   Sector 35B, Dakshin Marg, Chandigarh 160035, India   |  
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Ranked #3 of 74 Hotels in Chandigarh
Jodhpur, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“awesome hotel”
5 of 5 stars Reviewed January 11, 2014

The rooms are very comfortable and serves the purpose of a good stay with a good service to support the same. The food at this place is also delicious with the dinner buffer serving also.

My room overlooked a small courtyard so was extremely quiet and allowed me to get a good sleep every night. Housekeeping was seamless - they never intruded yet had my room cleaned and turned down at the right times. I had a daily buffet breakfast included in my room rate - the buffet had an excellent variety of food - both Indian and western choices - very tasty. And the service at the JW Marriott was top notch - all the staff went out of their way to ensure I was comfortable during my stay and showed so much hospitality. In particular, Manoj Sharma, the Chief Concierge, was exceptional - always available and going out of his way to help me and my family. thnkxx guyzz

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeepakManocha, General Manager at JW Marriott Hotel Chandigarh, responded to this review, January 13, 2014
Dear Mr. Singh,

Thank you for your review on Trip Advisor for the JW Marriott, Chandigarh!

I am pleased to see that you enjoyed your overall experience at the hotel. Your words of praise increase the enthusiasm of our team. I am glad that you enjoyed the breakfast at our restaurant, The Café @ JW.

We hope to see you again soon

Regards
Deepak Manocha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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447 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
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English first
Shillong, India
1 review
5 of 5 stars Reviewed January 11, 2014

I stayed at the Marriott in Sep-Oct 13 and I must say I was pleasantly surprised by the quality of service, standard of upkeep of rooms and excellent food served. Generally at least one of them is found lacking....The rooms are well designed for functionality, huge and had all the right things at the correct place. I fumbled a bit with the switches but once I got a hang of them, it was smooth sailing. The best part was that everything worked and yes the Internet speeds were good. Food was very tasty and the staff were very helpful with the wide variety on offer at the buffet. Overall a splendid place and hope to return soon!

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeepakManocha, General Manager at JW Marriott Hotel Chandigarh, responded to this review, January 13, 2014
Dear Mr. Mprabs,

Greetings from JW Marriott Chandigarh!

Thank you for your valuable feedback.

It is feedbacks such as given by you go a long way in motivating my team of great associates that we are heading a right way.

Thank you for staying with us and we hope to have an opportunity to serve you again.

Regards
Deepak Manocha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 11, 2014

We went to the JW hotel for a family reunion lunch and it was a good experience thoroughly enjoyed by all of us. We also went around and checked out the Gym and Spa which seemed well appointed. The staff was generally courteous and the buffet spread met our expectations, though they should look at adding a couple of 'live counters' also. The dessert spread was v good and the oriental food was also nice. An area if improvement is the time taken to set up the buffet. Going by international standards they should be ready by noon or latest 12.30 pm. The pricing is also quite reasonable.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeepakManocha, General Manager at JW Marriott Hotel Chandigarh, responded to this review, January 13, 2014
Dear Mr. Nashp,

Thank you for your review on Trip Advisor for the JW Marriott, Chandigarh!

My team and I aim at delivering exemplary hospitality and exceed expectations for all our guests.
Your feedback with regards to the Café @ JW have been already actioned please do visit again to see the changes.

Thank you for staying with us and we hope to have an opportunity to serve you again.
Regards
Deepak Manocha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 5, 2014

This property is in very close proximity to the market place which is a great advantage if you want to explore some local Chandigarh. The rooms are very comfortable and serves the purpose of a good stay with a good service to support the same.

The food at this place is also delicious with the dinner buffer serving a large variety of dishes to taste every taste bud.

Overall a good place to stay in the heart of the city.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeepakManocha, General Manager at JW Marriott Hotel Chandigarh, responded to this review, January 8, 2014
Dear Sudeepskcg,

Greetings from JW Marriott Chandigarh!

Thank you for the feedback pertaining to hotel and the buffet at Café @ JW.

It is feedbacks such as given by you that keeps the team motivated and encourages them to continue to deliver guest experiences

I look forward to welcoming you back at the JW Marriott Chandigarh.

Regards
Deepak Manocha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed January 5, 2014

I stayed at the JW Marriott in Chandigarh for 5 days while attending a family wedding. The service, rooms, and food were excellent - top notch for both India and by international standards. I arrived at the hotel early in the morning coming off a 20+ hour international flight and the front desk staff were very accommodating in getting me checked into a room early. The rooms were incredibly spacious and modern - huge bathroom, lots of closet space, and very comfortable bed. The shower water pressure was also very good. My room overlooked a small courtyard so was extremely quiet and allowed me to get a good sleep every night. Housekeeping was seamless - they never intruded yet had my room cleaned and turned down at the right times. I had a daily buffet breakfast included in my room rate - the buffet had an excellent variety of food - both Indian and western choices - very tasty. And the service at the JW Marriott was top notch - all the staff went out of their way to ensure I was comfortable during my stay and showed so much hospitality. In particular, Manoj Sharma, the Chief Concierge, was exceptional - always available and going out of his way to help me and my family. A fine example of excellent service and hospitality! The hotel is also conveniently located near the airport and shopping too. An excellent property with great service - I look forward to coming back for my next trip to Chandigarh!

Room Tip: For an extra quiet room, request a room facing the inner courtyard and away from elevators. But, al...
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeepakManocha, General Manager at JW Marriott Hotel Chandigarh, responded to this review, January 8, 2014
Dear Guest,

Greetings from JW Marriott Chandigarh!

Thank you for the feedback pertaining to hotel and its staff.

It is feedbacks such as given by you that keeps the team motivated and encourages them to continue to deliver guest experiences

I look forward to welcoming you back at the JW Marriott Chandigarh.

Regards
Deepak Manocha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Top Contributor
79 reviews 79 reviews
48 hotel reviews
Reviews in 48 cities Reviews in 48 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed January 3, 2014

The property has many malls within walking distance from the hotel - piccadily square mall, Sham Fashion mall, Markfed sale center and The Fashion mall to name a few. Since this property is located in the posh sector 17 area, you can look forward to visiting Sukhna Lake, Punjab Cricket Association Stadium, Zakir Rose Garden, apart from spending a relaxing day on the links at Chandigarh Golf Academy Golf Club or the Panchkula Golf Club. I had meals at Mainland China, which is around 3 kms from the hotel. There are other options for local cuisine like Swagath, Pirates of Grill and Tao bar and lounge for those keen on drinks more than food. I would also recommend Quan Spa and the rooftop swimming pool for those planning a trip with families.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeepakManocha, General Manager at JW Marriott Hotel Chandigarh, responded to this review, January 8, 2014
Dear Himanshu,

Greetings from JW Marriott Chandigarh!

This has reference the feedback of your previous stay and the event held with us. I would like to take the opportunity to thank you to share your valuable inputs with us.

It was a pleasure having you with us and we hope to be of service to you again.

Regards
Deepak Manocha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Top Contributor
62 reviews 62 reviews
43 hotel reviews
Reviews in 32 cities Reviews in 32 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed December 30, 2013

I stayed at JWM Chandigarh during Dec 2013 during a business visit, on arrival at around 12:30 hrs a lady at front desk collected my information and asked to wait for 10 min since room was not ready, however they made me wait till almost 14:00 hrs to get the room, after a tiring flight it was really difficult and nobody at JWM cared about it. On second night of my stay after a tiring workday when I returned back to hotel my room key was not working when I contacted hotel staff for a replacement room key for 15 minutes nobody turned up still after taking 3 to 4 follow up through telephone provided on floor, at last I have to go to front desk to get the room key corrected. On checkout the same lady forgot to return my credit card till a colleague reminded me that probably I have not collected my credit card, on my surprise the lady was not expressed any apology when I asked for my credit card.
Not so good experience with the hotel staff however rooms, food point of view it is a good hotel.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeepakManocha, General Manager at JW Marriott Hotel Chandigarh, responded to this review, January 8, 2014
Dear Mr. Bharat,

We thank you for sharing your feedback on Trip advisor about your recent stay with us and such feedback like yours helps us understand your expectations and gives us an opportunity to improve our services.

We have shared your feedback with the team and corrective training measures have been put in place.

Thank you once again for making the effort and giving us the feedback and reassure you that the teams at JW Marriott Chandigarh are focused to provide the very best service for our valued guests.

I look forward to see you once again at JW Marriott Chandigarh soon and I would like to make sure that you have a comfortable and enjoyable experience with us in your next visit.”

Regards
Deepak Manocha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Chandigarh

Address: Sector 35B, Dakshin Marg, Chandigarh 160035, India
Location: India > Chandigarh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #3 of 74 Hotels in Chandigarh
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Hotel Chandigarh 5*
Number of rooms: 170
Official Description (provided by the hotel):
Every nuance of the JW Marriott Chandigarh spells understated luxury. Conceptualized around the five elements of nature, the hotel is an epitome of magnificence. The hotel is centrally located within close proximity to the airport and the railway station, in addition to the Business District Sector 17 and the Information Technology Park. Chandigarh, being a gateway city, provides easy access to key tourist destinations of North India as well. The hotel offers 165 spacious rooms, 4 suites and 1 presidential suite elegantly designed in a unique open layout. In keeping with tradition, the culinary experience at the JW Marriott Chandigarh is an extravagance of flavours and finest delicacies. The food is authentic, true to the local culture and crafted to suit the refined palate.It offers multiple dining options, The Café at JW: All Day Dining; Chandigarh Baking Company: Deli and Patisserie; The Lounge: a transitional bar; Saffron: Signature Indian Cuisine; and Oregano Restaurant and Bar: Fine dine Italian cuisine; a full service executive lounge and the luxuriously relaxing, world renowned Quan Spa, the JW Marriott Chandigarh is the perfect mix of business and pleasure. ... more   less 
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