We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good rooms, Horrible staff” 1 of 5 stars
Review of Sun Park Resort

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Sun Park Resort to your Saves list
Sun Park Resort
3.0 of 5 Hotel   |   Chandigarh-Zirakpur-Shimla NH-22 | Near Chandigarh Airport, Chandigarh 140603, India   |  
Hotel amenities
Ranked #22 of 74 Hotels in Chandigarh
Bangalore
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Good rooms, Horrible staff”
1 of 5 stars Reviewed April 25, 2011

We stayed at Sunpark enroute to Manali. Hotel is near to the railway station which was good for us, but a bit far from city centre. Rooms were decent, with clean linen, Television, air-conditioning etc. All that you feel nice about this hotel is lost when you think about the staff behavior. We did our booking through their website which had offered an early bird discount. We paid for additional child thru the site. Good that we called up the hotel couple of days before travel to make sure everything was okay. Was really shocked when front desk guys were not able to locate the booking, gave all the details again and things looked fine. Checked in, went for breakfast, restaurant is clean with a decent ambience. Go to the buffet counter, guy standing there makes sure you wont go for a second helping through his stare :). We were planning to checkout next day early, so we requested them to adjust the breakfast allowance, which they rudely refused. ( they have the right due to the hotel policy. fine with it. but they can put it to the guest nicely). When we are checking out, comes the next hitch. whatever you paid on website is for 2 guests, extra child pay again. Showed them all correspondence etc, but in vain. We didn't have time to waste, so paid up and came out. I would never go to this place nor recommend this to anyone.

  • Stayed April 2011, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

143 reviews from our community

Traveler rating
    54
    45
    27
    8
    9
See reviews for
51
56
3
16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • Any
English first
Pune
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 23, 2011

Nice hotel with nice rooms. Its got a glass shower cabin. Supportive staff. Enjoyed our stay in the hotel. The restaurant was perfectly fine.

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunParkChandigarh, Manager at Sun Park Resort, responded to this review, January 25, 2011
Dear Guest,

We greatly appreciate your kind feedback following your stay at The Sun Park, Chandigarh.

It feels fantastic when we come to know that the guests are extremely impressed with the hotel. Your comments regarding the architecture, food and the cleanliness of the rooms are truly appreciated.

Thank you very much for taking the time out to share your feedback on Trip Advisor.

We look forward to your return with much excitement!

Kind Regards,
Team Sun Park Chandigarh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 15, 2011

Sun Park Group are the leaders of North India. This is the best city hotel I've ever stayed in. The entire atmosphere inside the hotel is mind-blowing, very friendly and helpful staff will always lead to smile on your face. We had a business conference of about 100 people in the hotel for 3 days and everything was so flawless. The food was amazing, service was swift and high class. The hotel delivered everything a business traveler wants. Due to excess work we had to work all night and so we demanded food at about 3am and it was right on our table. I would simply say - WOW.... Thank for everything. :)))

  • Stayed December 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunParkChandigarh, Guest Relations Manager at Sun Park Resort, responded to this review, January 27, 2011
Dear Guest,

We would like to thank you for taking out your precious time to share your experience with us following your recent visit to The Sun Park Chandigarh.

The Sun Park team is immensely pleased to know from your review that their efforts were so well appreciated.

We look forward to the opportunity of welcoming you back to Sun Park on your next visit to Chandigarh.

Thank you,
Team Sun Park Chandigarh.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 14, 2011

I have been to chandigarh many times and have stayed in many luxury hotels, however I must say the Sun Park Hotels are clearly the best. The rooms are spacious with all top notch amenities that a real business traveler desires. Location of the hotel is peaceful and just 4 kms from the train station and 10kms from the famous 17 sector.... I even went for shooping during the evening to the biggest mall in chandigarh '' BIG BAZAAR '' which is just 10mins walking distance from the hotel. I would rate it as 4 star hotel with 5 star services. The moment you enter you will feel as if you are in a HEAVEN. Good luck to Sun Park Hotels. Cheers...

  • Stayed January 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunParkChandigarh, Guest Relations Manager at Sun Park Resort, responded to this review, January 28, 2011
Dear Guest,

Initially we would like to thank you for taking the time out to share your experience with the TripAdvisor community.

We are delighted that your trip was memorable.

We look forward to the opportunity of welcoming you back to Sun Park on your next visit to Chandigarh.

Kind Regards,
Team Sun Park Chandigarh.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 12, 2011

I stayed in Sun Park Chandigarh during January 2011 with my family, i would say that the hotel is simply fantastic. The service is superb, the staff is enthusiastic and the location of the hotel is perfect, just 3 kms approx. for the airport. I love Sun Park and would recommend to all the travelers.

  • Stayed January 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunParkChandigarh, Guest Relations Manager at Sun Park Resort, responded to this review, January 28, 2011
Dear Guest,

We immensely appreciate your words and for sharing your experience with the TripAdvisor community.

The title , ''BEST HOTEL IN INDIA'' is a simple phrase, however it demonstrates and justifies the hard work done by the members of the hotel. Entire staff feels energized and thrilled to receive such a prestigious honor.

We will strive to continuously do improvements to make sure the stay of every guest is a dream, a feeling of I am in HEAVEN.

We look forward to your return with much excitement.

Thanks & Regards,
Team Sun Park Chandigarh.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ahmedabad, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 27, 2010

I and my family went in sunpark on 11thNov 10. Our room categary was double deluxe but maneger gave us KHOLI (8-10feet). they are chitters. I says never go there on advance booking bases.

  • Stayed November 2010, traveled with family
    • 5 of 5 stars Rooms
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunParkChandigarh, Manager at Sun Park Resort, responded to this review, January 15, 2011
Dear Guest,

We extremely appreciate and thank you for sharing your feedback on Trip Advisor. We have taken careful note of your comment on the service levels.

I can assure you that your occurrence was certainly not reflective of our usual values of service and I genuinely regret the inconvenience. It was most kind of you to have brought the matter to our attention. It is only through valuable feedback like this that we can continue to improve.

I do hope that you will give us another chance to showcase our product/services and assure you that we will live up to our usual high standards.

At Sun Park we guarantee 100% guest satisfaction. We would keenly like to offer you a complimentary stay at our hotel. Kindly email us on hotelsunpark@hotmail.com to get more details on the same.

We look forward to welcoming you back to The Sun Park Chandigarh once again in the not too distant future.

Sincerely,
Team Sun Park Chandigarh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 18, 2010

The staff of the hotel is vey bad .For me its very bad experience with this hotel .I have booked deluxe room and hotel staff deliberately alloted me semi deluxe room .

Service was also very poor ..

So be careful

  • Stayed June 2010, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Sun Park Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sun Park Resort

Address: Chandigarh-Zirakpur-Shimla NH-22 | Near Chandigarh Airport, Chandigarh 140603, India
Location: India > Chandigarh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #22 of 74 Hotels in Chandigarh
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sun Park Resort 3*
Number of rooms: 80
Official Description (provided by the hotel):
A Govt. approved luxury three star deluxe Resort, is situated just 4 kms from the Chandigarh International Airport. The Sun Park is a perfect venue for any type of business meeting, conference, show, seminar, workshop, exhibition, product launch, family gathering, kitty party or marriage. Sun Park comprises of 80 elegantly appointed guest rooms and suites that would gladly cater to the needs of Business and Leisure Traveler. Our aim is to create an atmosphere that allows guests to feel, "Truly at Home – Away from Home." ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, HotelTravel.com, Agoda, TripOnline SA, Odigeo and Tingo so you can book your Sun Park Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Sun Park Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.