We(myself and my wife) are natives of Visakhapatnam but are settled at Hyderabad. Although we initially planned for the celebrations at Hyderabad, the decision to change the venue from Hyderabad to Vizag was made a week prior to the birthday due to inevitable reasons. We then went on to plan for our son's first birthday at Visakhapatnam, preferably near Gajuwaka, as that is close to my in-laws and other relatives residences.
With just a week time, we were circumspect about the availability of venues but due to off-season for wedding, almost all venues were available. Having made enough calls to many star hotels at Vizag, we pinned down to couple of hotels at Gajuwaka - AR Grand and Best Western Ramachandra. The response at the former was lacklustre and despite repeated calls, our queries were hardly answered at A R Grand. BW Ramachandra were always on their toes answering all our questions with great patience. The banquet Asst. Manager, Mr. Naidu, was very courteous and addressed all our concerns and sent us photos of the venue, along with menu details. In spite of us showing some aggression while bargaining for the menu and cost per plate, he never lost his cool and offered his best. This suavity was one thing I was pretty impressed and went on to book the venue for Aug 2nd 2013 - all this without actually visiting the venue as I fell short of time.
A day before the party, we met Mr. Naidu and he assured me of his staff's courtesy, politeness and conduct, along with all needed logistical support to ensure a successful party. On D day, he ensured that things were done promptly as per my instructions - an instance, where the birthday table was promptly decorated with the color of our choice. Decoration, by a third party referred by Mr. Naidu, was at its best. Before serving the dinner, I was invited to taste all the food items. The food tasted great to my taste buds. There was some lavish praise by our guests regarding the food taste and the way with which the staff treated/served the guests. All through the party, there were few staff placed for our assistance in activities like playing the b'day song, cleaning up the venue as required, distributing chocolates and for other trivial things. The General Manager too paid a quick visit to the venue while the party was on and checked with me about how things were going. I am heartily pleased with the care taken by the higher-up authorities. Entire staff at the event, gave awesome service.
From our experience, everyone ranging from front office executives to the stewards, from Asst manager to General Manager, all have lived up to the true meaning of hospitality!!
I thank the entire staff eternally for making my son's birthday a very very memorable occasion. I wish they keep up the same tempo for every customer and for years to come. Without any doubt, Best Western Ramachandra is truly THE BEST hotel at Gajuwaka and one of the BEST hotels at Visakhapatnam. For any b'day function or other similar events, one can go for it without any doubt !! 'REST' Assured, your will be delivered the 'BEST'!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.