Four Points at Vizag, India has been such a disappointment by all standards to any other SPG hotel that I have stayed in the past. The overall looks of the Hotel is fine, but the quality is not to the "International standards" which the Hotel claims. There is no service whenever you request for one. There was nothing from the menu that could be ordered as Room Service except some soups and Starters. When we asked for some stationery, there was no response and had to yell at the front desk to get it. The staff needs to be trained on their etiquettes and hospitality. They don’t know how to say no. When I requested for a complimentary Internet Access, they refused it which is okay, but the way it was communicated to me was demeaning
ABOVE ALL, the biggest LACKING factor in this Hotel is the number of Elevators. There are just TWO SMALL Elevators for the entire Hotel. Also, when these were full all the time, I tried to search for the stairs when I couldn't find one. After some serious search, the only stairs that were available were the fire exit/service stairs that the Staff and Maintenance people would use. The reason why I stress so much on this is because the day I stayed Four Points at Vizag was the day where a Wedding Reception took place. Since Indian weddings have a lot of guests, the elevators were completely occupied and I was staying the 3rd Floor wanting to come down. I was waiting for the lifts to stop at my level for more than 30 minutes chatting with my family, but it was either full or would never stop at 3rd Floor. This lead to a lot of impatience when we finally got into one of the elevators. As a result, one of the guests got into an argument with my family members and it ended up in yelling and a fist fight at the Hotel. This was totally a harrowing experience. I have never seen such level of barbarism, uncouth and uncivilised behaviour in a star hotel
The MOST annoying part that has made me to write this review was when Hotel Management refused to accept their lack of facilities. They are absolutely irresponsible for being negligent on their part. There was no dedicated person to operate the elevators when the marriage was happening. They never organised the usage of lift. They did not monitor the traffic in the Hotel when there was an event happening. Also, when I was giving a feedback, they were justifying that they were right.
Except one person in the staff who was courteous, none of them were empathising to our situation. With a ruined leisure trip I returned back home from that horrible trip
This hotel is by far from any Sheraton standards and definitely not even close to SPG standards
- Official Description (provided by the hotel):
- Welcome to the Four points by Sheraton Visakhapatnam. We're centrally located on the posh Waltair Road, with shopping, businesses, and beaches nearby. The Visakhapatnam Airport is only a 25-minute drive away. With 550 square metres of total space, we're fully prepared for any meeting or social event you're planning. Our welcoming restaurants and bars serve diverse food and drinks from all over the world. And you'll find plenty of places around the hotel to keep busy or relax, such as the fitness centre, swimming pool, and spa. Each of our 123 guest rooms and suites come fully equipped with a Four Points by Sheraton Four Comfort Bed™ to help you rest completely, as well as an LCD Flat Screen Television, a tea and coffee maker, and free High Speed Internet Access. ... more less
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