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“International quality and great Pool” 5 of 5 stars
Review of Novotel Hyderabad Convention Centre

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Novotel Hyderabad Convention Centre
5.0 of 5 Hotel   |   Novotel & HICC Complex | Cyberabad Post Office, Hyderabad 500081, India   |  
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Ranked #19 of 267 hotels in Hyderabad
bangalore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“International quality and great Pool”
5 of 5 stars Reviewed November 16, 2010

Two things which i liked 1. Food and 2. PooL. we cam here for training of one week. And food was awesome, Morning I went to Gym, that is free to all. Spa is bit expensive so not done. Night time Tannins. and also the best part is take your wine / Beer and go to pool side.. It's a very relaxing.. But after some time you need odomos (mosquito cream) but that is what no one can help. Staff is very helpful and Toilets having music, even TV audio connected to bathroom. Hotel in C shape so 90% rooms are pool facing

  • Stayed May 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NHGuestServices, Front Office Manager at Novotel Hyderabad Convention Centre, responded to this review, December 9, 2010
Dear Guest,

We thank you for taking the time to give us your feedback.Glad to know that you enjoyed with us, We look forward to welcoming you back at our hotel in the near future.

Regards,

Preeti Asirvadam
Rooms Division Manager
pasirvadam@novotelhyderabad.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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554 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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English first
Munsbach, Luxembourg
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 3, 2010

A very pleasant hotel, with well trained and conscientious staff. Rooms are good size, with large desk and plenty of electrical outlets. Cleaning is done thoroughly, and 2 free bottles of water arrive each day.

Good choice of restaurants, with food available late into the night (early hours of morning). Food is well prepared, with a mix of western, chinese and indian. You can get everything from genuinely non-spicy to oh-my-mouth-is-burning!

Pool is well maintained; poolside service of drinks makes the afternoon fly by :-)

The hotel is in a campus with fences and security gates. This makes it possible for a female traveller to go out running in safety - it's about a mile loop around the campus

For a traveller looking to experience India, this hotel would be a disappointment. For a business traveller looking for a place to relax at the end of the day / in the weekend, it's perfect.

  • Stayed October 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NHGuestServices, Guest Relations Manager at Novotel Hyderabad Convention Centre, responded to this review, November 11, 2010
Dear Guest,

Thank you for your valuable feedback.All your suggestions and feedback has been looked into .We look forward to welcoming you back at Novotel Hyderabad on your next visit.

Regards,

Nagaraj Rao
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 31, 2010

This is my 2nd stay at the Novotel Hotel and both of them have been fantastic. The rooms are clean and value for money. The service is great and the food is even better since they have a number of options. The location though in Hitech City (which is in the I hub of Hyderabad) is a little away from the centre and transport is not easily available till you reach the main road.

  • Stayed August 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NHGuestServices, Guest Relations Manager at Novotel Hyderabad Convention Centre, responded to this review, November 2, 2010
Dear guest,

Great to have feedback from repeat guests like you, as this shows our service deliverables and consistency in our standards are meeting to our guests expectation levels.

I will convey this our sales and the management team, who will be happy to have comments like yours. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Nagarajarao
Dir. Guest Services
nrao@novotelhyderabad.com
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Amsterdam
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 30, 2010

We have just held our annual Congress at the HICC and we stayed in the Novotel attached to the centre. The hotel is modern and clean with great staff and great service. The food in The Square and La Cantina is of good quality and quantity, with great choice. There is a lovely outdoor pool and terrace area - just make sure to pack enough mozzie repelant!

  • Stayed October 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NHGuestServices, Guest Relations Manager at Novotel Hyderabad Convention Centre, responded to this review, November 2, 2010
Dear Delegate of the Congress,

On behalf of the management please accept our sincere gratitude for the wonderful feedback. This kind of responses have a great impact on our associates and the organization.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Nagarajarao
Dir. Guest Services
nrao@novotelhyderabad.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suva, Fiji
Top Contributor
51 reviews 51 reviews
46 hotel reviews
Reviews in 35 cities Reviews in 35 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 30, 2010

This is the only hotel connected to the HICC (Hyderabad International Convention Centre) and the only one in the immediate vicinity.

If you are there for a short stay, you may want to consider upgrading to the Premier floor for INR 1500 (about USD 34.00 as at June 2010). This gives you a one-way transfer to the airport, free Internet and breakfast.

The checkin and checkout process both had an element of confusion on the part of the attending staff. They do not seem to be too well-prepared to handle bookings made through third parties (in this case my travel agent).

There is a Mexican restaurant (La Cantina) on-site, which is OK, and 24-hour restaurant (The Square) serves multi-cuisine. They also offer a midnight buffet. The food is OK, the biryani is quite nice, as is their Novotel sundae dessert. The bar has live music (and during my stay the resident singer was very good). The bar staff were a mixed bag - the first couple of visits, the staff were largely incompetent. Later visits had much better service - more probably a function of the people on shift, but one does expect some uniformity of service levels. To be fair, during my last visit to the Bar, I left a more-than-usual tip to the attending staff member, as he had been very good.

Internet access is quite good, and well-priced for this range of hotels in India. The security staff are very friendly as are the housekeeping staff (Suresh attended to my room during my stay, and was very pleasant - always asking if all was OK, and if there was anything he could do). The same goes for the hotel car drivers.

This hotel caters to the conference centre, so it pretty much has guaranteed business - the management could look at greater uniformity of service across the various facilities in the hotel to generate a better overall experience for guests.

I would stay here again - but only if I am attending a conference at HICC. Otherwise there is the Ista Hotel, as well as a couple of Taj properties in town which could be better options.

  • Stayed May 2010, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NHGuestServices, Guest Relations Manager at Novotel Hyderabad Convention Centre, responded to this review, November 2, 2010
Dear Guest,

Comments, suggestions and positive affirmations really impact any service industry. All your suggestions and issues on the training aspects for the associates are all taken on board. It was really a great gesture of you for taking the time to tell us about your experience at the Novotel Hyderabad Convention Centre. I am sorry that your experience did not meet your expectations in some aspects; which we will look into the aspects and are aware that we are in need of a change, training the presence of the competition.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Nagarajarao
Dir. Guest Services
nrao@novotelhyderabad.com
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Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 24, 2010

novotel is a very calm place to stay in as most of the hotel locations are little far away from the city.which sometimes is a blessing.the property is huge which gives me alot of place to breathe.and there is alot of entertainment.so fun is another option other thn relaxation and work,

  • Stayed October 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NHGuestServices, Guest Relations Manager at Novotel Hyderabad Convention Centre, responded to this review, November 2, 2010
Dear Guest,

Thank You for your great feedback which is really a morale booster for our associates. Feedbacks of this kind creates a very positive impact with the organization and the environment. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Nagarajarao
Dir. Guest Services
nrao@novotelhyderabad.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
2 of 5 stars Reviewed October 19, 2010

I really liked this hotel when I first arrived. The staff were nice and accomodating. The issue started several days after my stay. I have horrible welts on my face, head, arms and body. The hotel staff quickly changed my room, but the damage was done. After prompting they are even provided a doctor.

  • Stayed October 2010, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NHGuestServices, Guest Relations Manager at Novotel Hyderabad Convention Centre, responded to this review, November 2, 2010
Dear Guest,

Your feedback about the bedbug and the service was really a mark in the standards of our deliverables to our valued guests. It has been an eye opener for us to look into the root cause of this issue. The management is looking into all aspects to plug any loop holes regarding this issue. At Novotel Hyderabad, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Nagarajarao
Dir. Guest Services
nrao@novotelhyderabad.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Novotel Hyderabad Convention Centre

Address: Novotel & HICC Complex | Cyberabad Post Office, Hyderabad 500081, India
Phone Number:
Location: India > Andhra Pradesh > Hyderabad
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Hyderabad
#16 Luxury Hotel in Hyderabad
#16 Romantic Hotel in Hyderabad
#20 Family Hotel in Hyderabad
#21 Business Hotel in Hyderabad
Price Range (Based on Average Rates): $
Hotel Class:5 star — Novotel Hyderabad Convention Centre 5*
Official Description (provided by the hotel):
Novotel Hyderabad Convention Centre is located in Hyderabad’s IT and Business district and is connected to South Asia’s finest convention centre – Hyderabad International Convention Centre, offering state of the art exhibition, meeting and convention services. The hotel is 45 minutes drive from The Rajiv Gandhi International Airport and spread over 15 acres. It has been designed to provide a comfortable and a friendly environment for the business and leisure traveler. Key features are Hi-speed internet, Wi-Fi enabled rooms, multi cuisine restaurant, Mexican restaurant, Le Cafe, The Bar, 24 hour gym, outdoor pool, cycling and jogging track and a spa/salon. ... more   less 
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Also Known As:
Novotel Hyderabad Convention Centre Hotel Hyderabad
Hyderabad Novotel
Accor Hyderabad

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