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“Terrible Service” 2 of 5 stars
Review of Novotel Hyderabad Convention Centre

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Novotel Hyderabad Convention Centre
5.0 of 5 Hotel   |   Novotel & HICC Complex | Cyberabad Post Office, Hyderabad 500081, India   |  
Hotel website
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Hotel amenities
Special Deal
Free breakfast with your stay
Ranked #23 of 279 Hotels in Hyderabad
Certificate of Excellence 2014
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726 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Keystone, Colorado
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 29, 2008

I stayed here on a recent business trip to Hyderabad. It was my second stay in a year at this hotel. While taking their car from the airport to the hotel I noticed there was a flyer advertising an upgrade to the Biz Floor for Rupes 1500. This was an excellent benefit for me as it included free internet, free laundry, free car to and from the airport (the new HYDERABAD airport is about 45 - 60 minutes away), and use of their very nice Biz Lounge. I would recommend this. I have their buffet several times as well as ordering off the menu in the restaurant and found the food and the service very nice. It always shocks me to see so many people working in each restaurant. It's a little overkill, but the service was very good and the staff very friendly. The hotel driver took us on a city tour and was very helpful in making sure I found some certain bangles from Kashmir that I wanted to buy. All in all a great stay and I would recommend the hotel highly!

  • Stayed March 2008, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TejusJose, Manager at Novotel Hyderabad Convention Centre, responded to this review, December 12, 2012
Thank you for your comments regarding your stay at the Novotel Hyderabad Convention Centre. It is always a pleasure to receive genuine feedback on the product and the services of the hotel, which will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bombay
1 review
4 of 5 stars Reviewed January 28, 2008

hi i stayed wth my girl friend in the hotel the room ws booked in her name ...
wht is amazing about this place is its decoration the rooms the lounges everything is very well managed and up to date
the only problem is the real city of hydrabad or any other place in it is far way also the conveyance to and from the ciiy to this hotel
is very expensive and in frequent
all in all a nice experience ...

sayan

Stayed January 2008
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TejusJose, Manager at Novotel Hyderabad Convention Centre, responded to this review, December 12, 2012
Thank you for your comments regarding your stay at the Novotel Hyderabad Convention Centre. It is always a pleasure to receive genuine feedback on the product and the services of the hotel, which will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 14, 2008

I stayed here on business, 10 nights. Easily the nicest place I've ever stayed on business, and very well located for Hitech City area of Hyderabad (and obviously the attached conference center). Room was not huge, but well furnished and very European. In fact, you cannot really tell you are in India from inside the hotel--which I guess is a plus or a minus depending on your preferences. Personally I was very bored at the hotel, and it is rather cut off from the rest of the city by its grounds and the conference center (again, could be a plus). Also, it is about an hour’s drive to most of the well known tourist sites (Golconda is a must-see).

The TV was a modern LCD flatscreen with lots of international news channels, Bollywood movies, and Cricket on. The swimming pool was nice, even though it was rarely ever used. The fitness center was nice as well, but I don’t recommend the “jogging” path—it is more like a service road. The restaurant was very good (buffet with Indian and international foods), if a tad repetitive for 10 days. Service was always excellent, from staff arranging for drivers to housekeeping and the restaurant. I did have trouble with my hotel reservation, but the staff cleared it up without much issue even though the place was booked solid for conferences while I was there. Price-wise the hotel seemed to be in line with its competition, though I recommend a shopping trip to pick up snacks and drinks elsewhere; the little deli selling crackers etc. was about five times the prices at local stores.

Internet access was good through the wired connection in my room; I never bothered to try wireless. Outlets all supported US and European standard plugs, so I had no trouble plugging in my laptop.

  • Liked — Service and cleanlyness, close to Hitech City businesses
  • Disliked — Distance from cultural centers
  • Stayed November 2007, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TejusJose, Manager at Novotel Hyderabad Convention Centre, responded to this review, December 12, 2012
Thank you for your comments regarding your stay at the Novotel Hyderabad Convention Centre. It is always a pleasure to receive genuine feedback on the product and the services of the hotel, which will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris
Top Contributor
92 reviews 92 reviews
65 hotel reviews
Reviews in 60 cities Reviews in 60 cities
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed November 6, 2007

Spent five nights in this hotel.
Rooms are great, breakfast also, good food (though only one restaurant in the hotel) and you got wireless Internet almost everywhere.
That said, I wouldn't recommand this place to anyone except to those who don't want to be in India or work next door in Hi Tech city.
The hotel is far from any place and there is no a single shop around where to buy anything Indian. You're entirely at the mercy of the hotel. The local taxi agency charges rates unknown in India to get you out of there.

  • Liked — rooms
  • Disliked — location
  • Stayed November 2007, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TejusJose, Manager at Novotel Hyderabad Convention Centre, responded to this review, December 12, 2012
Thank you for your comments regarding your stay at the Novotel Hyderabad Convention Centre. It is always a pleasure to receive genuine feedback on the product and the services of the hotel, which will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The World
Top Contributor
97 reviews 97 reviews
88 hotel reviews
Reviews in 57 cities Reviews in 57 cities
159 helpful votes 159 helpful votes
3 of 5 stars Reviewed April 27, 2007

I stayed at this hotel over the span of 2 weeks. It was spanking new and the lobby as well as other parts of the hotel was still being worked on.

I was given a room on the second floor close to the parking and the loudspeaker in the parking lot calling the drivers from time to time is quite loud and leaks into the room. The king bed was quite firm, the northern European style which does not suit me well. The room decor is very IKEA, minimalist in a practical way.

The bathroom is like all Novotel in Europe, clean and bright. There are no shower curtain but instead you get a glass pane that runs semi-length of the bathtub. Therefore is is almost guaranteed that you will have some water on the floor if you take a standing shower.

The hotel is located in a middle of nowhere, you have the conference center and then the hotel annexed to it and that's it. You can't walk to a restaurant or anything like that, you are trapped and force to use the hotel restaurant. The food is just OK, nothing is great. At night, there are several security guards that walks along the dark road leading into the hotel to keep it safe. It is definitely not an area that you would want to walk at night.

The breakfast buffet in the hotel restaurant is actually quite good, much better than the lunch and dinner time.

This is a good and decent hotel but it has one of those 5-stars that get stamp randomly because it is new. At most, I would rate it as 4. I have yet to see a Novotel that is 5 stars anywhere.

  • Liked — clean and comfortable
  • Disliked — middle of nowhere
  • Stayed October 2006, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TejusJose, Manager at Novotel Hyderabad Convention Centre, responded to this review, December 12, 2012
Thank you for your comments regarding your stay at the Novotel Hyderabad Convention Centre. It is always a pleasure to receive genuine feedback on the product and the services of the hotel, which will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Hyderabad Convention Centre

Address: Novotel & HICC Complex | Cyberabad Post Office, Hyderabad 500081, India
Phone Number:
Location: India > Telangana > Hyderabad
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Hyderabad
#10 Family Hotel in Hyderabad
#18 Luxury Hotel in Hyderabad
#21 Business Hotel in Hyderabad
Price Range (Based on Average Rates): $
Hotel Class:5 star — Novotel Hyderabad Convention Centre 5*
Number of rooms: 287
Official Description (provided by the hotel):
Novotel Hyderabad Convention Centre is located in Hyderabad’s IT and Business district and is connected to South Asia’s finest convention centre – Hyderabad International Convention Centre, offering state of the art exhibition, meeting and convention services. The hotel is 45 minutes drive from The Rajiv Gandhi International Airport and spread over 15 acres. It has been designed to provide a comfortable and a friendly environment for the business and leisure traveler. Key features are Hi-speed internet, Wi-Fi enabled rooms, multi cuisine restaurant, Mexican restaurant, Le Cafe, The Bar, 24 hour gym, outdoor pool, cycling and jogging track and a spa/salon. ... more   less 
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Also Known As:
Novotel Hyderabad Convention Centre Hotel Hyderabad
Hyderabad Novotel
Accor Hyderabad

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