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“Service is a matter of hotel staff” 4 of 5 stars
Review of Novotel Hyderabad Convention Centre

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Novotel Hyderabad Convention Centre
5.0 of 5 Hotel   |   Novotel & HICC Complex | Cyberabad Post Office, Hyderabad 500081, India   |  
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Ranked #19 of 268 hotels in Hyderabad
Southern California
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
“Service is a matter of hotel staff”
4 of 5 stars Reviewed December 3, 2012

This is a big hotel in Hyderabad that attaches to a convention center. The front has a large beautiful glass screen, behind which there is a garden. Room was good size, clean, functional, and comfortable. Most hotel staff members were nice and helpful, especially for the breakfast in the lounge on the 6th floor and the concierge. I had to arrange the cab for my trip from Delhi to Agra, and the concierge staff were efficiently able to set it up for me, and helped me so much. The buffet in the main restaurant was very good.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TejusJose, Manager at Novotel Hyderabad Convention Centre, responded to this review, December 7, 2012
Thank you very much for your candid feedback on the service and facilities of the hotel.

I am delighted to know that our services have created a great impression on you. I assure you that your feedbak will be shared amongst the relevelt team members. It is feedbak such as yours that motivates our team members to perform better that before.

Once again, Thankyou very much for your valuable comments and look forward to your continued patronage with Novotel Hyderabad Convention Centre.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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India
1 review
5 of 5 stars Reviewed December 2, 2012

On my several trips to Hyderabad in preparation for the 2012 Rotary Institute in Hyderabad, I stayed at the Novotel Hotel at the Convention Center.
I am impressed with the professional staff and their courteous and friendly attitude. The food they serve is a super spread and it is great value for money.
I have always had a good experience. They have a great Mexican cusine restaurant which one must experience.

Room Tip: Take a room facing the pool
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TejusJose, Manager at Novotel Hyderabad Convention Centre, responded to this review, December 7, 2012
Thankyou very much for your feedback on Tripadvisor.

I am truly delighted to learn that you had enjoyed your stay at the Novotel Hyderabad and also found our convention facilities and team response to be exceptionally well.

It is feedback of this nature that drives the motivation of our team to perfor better than before.

Thankyou once again for your feedback, we look forward for your continued patronage.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed November 28, 2012

I stayed for 6 days and 6 nights at this hightech city hotel. I was not impressed with this place. These guys almost charge on par with the all the other 5* facilities but the place is not anywhere close to those standards.
Okay size lobby and 4 lifts, 2 on each side. I always had to wait a few minutes to get into the lift. They have a wierd system - you have to use your room key card to go up (not down) but if you punch the floor number and there are others who are below your floor then the lift goes all the way to the top and then comes down.
Room: smaller in size from many places I stayed, smaller than some of the 3* places also. Bed not comfortable at all. There was no way to stop the light from coming into the room, I tried to cloes the curtains but to no avail. I worked nights so sleeping in the day was not easy. Furniture was worn out, no maintenence on many things in the hotel and lot of small things you as a customer could think of were not thought of by the hotel management. For example the shower is in a tub which is very difficult to get out of. Then the tub has only half a door to guard the water from spillling out on to the floor. Then the shower head was only good for someone that is 5'7", I am 5'9" and I had stoop down in front of and bend to take a shower. Regardless of how hard you try water will spill on to the floor and create a pool. I don't understand why they don't have a door that closes the shower completely. There was nothing like a night bulb - you had to keep one of the brighter lights on or turn everything off.
When I asked for my laundry to be picked up, a guy came, did not count my clothes, just swirled everything into a ball and took it away. I felt weird wondering if I am ever going to see my clothes again but everything came back in good shape. Just the missing finess scared me a bit.

Breakfast area had chairs that made a lot of noise everytime you tried to get in or out to get something. Food was okay - south/north Indian food and Western food but tastes were okay, mild and not bad. Tea/Coffee was average. Service was so so. I saw waiters fighting among themselves right in front of customers. There was definitely eagerness to help and effort from some of the staff but overall not the best service as a whole. Experience in the bar was good. La Cantina the Mexican restaurant was horrible. I eat Mexican food in the US all the time and that was not Mexican food. We ordered Chicken Enchiladas and the the taste was sour (tamrind) which was not anywhere close to the taste we get in the US. I did not try La Cafe or Midnight Buffet so no comments. Kasmiri theme night buffet was also so so. Lots of people that attend the conferences stay here (convention center is right next door). The pool seemed great, saw a couple of early morning swimmers. Overall a 'not bad' experience. Oh BTW lot of cab drivers get lost coming in because the hotel is in a huge (100 or 200 acre) complex with bad directions. Especially at night unless you get a driver who went there a few times, it will be a bit tricky.

Room Tip: None that I can think of. Ask for a pool view.
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TejusJose, Manager at Novotel Hyderabad Convention Centre, responded to this review, December 7, 2012
Thank you for your valuable comments. Our services will only improve, based on your feedback.

I am disappointed to learn that you did not have an exceptional stay with us which is always our aim when welcoming guests to our hotel.

We have made specific note of all your concerns and have shared with the relevent team members inorder to improve our product and services

Thank you once again for your candid feedback, we look forward to your continued patronage with Novotel Hyderabad Convention Centre.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 19, 2012

Spend five nights at Novotel Hyderabad Convention centre for a CBMC Asia Convention. The staff at the hotel should be commended for the extra effort that they put in as they welcomed participants from over 30 Asian countries and also a good number of international guests. The staff from concierge, reception and room service were extremely patient and polite. They had to deal with Koreans and Chinese people that hardly spoke very few english words.

Generally the rooms are comfortable and the food was of acceptable standards. The drivers were very good company during the trips within town and for airport transfers.

Internet was too slow but good enough to send and receive emails.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TejusJose, Manager at Novotel Hyderabad Convention Centre, responded to this review, November 30, 2012
Thank you for your comments regarding your stay at the Novotel Hyderabad Convention Centre.

We are extremely delighted to learn that our product and services of the hotel and the convention centre have met your expectation and thank you for complimenting our staff for doing a comendable job in handling customers from different countries.

It is always a pleasure to receive genuine feedback on the product and the services of the hotel, which will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 18, 2012

We had a conference and after reaching Hydrabad airport in no time we reached this wonderful Convention Center Novotel. This had wonderful conference facilities. Lobby had Apple PCs for Internet Surfing etc.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TejusJose, Manager at Novotel Hyderabad Convention Centre, responded to this review, November 30, 2012
Thank you for your comments regarding your stay at the Novotel Hyderabad Convention Centre. We are truly delighted to learn that you found our Convention facilities to be excellent.

It is always a pleasure to receive genuine feedback on the product and the services of the hotel, which will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 16, 2012

A very comfortable hotel, located close to the ORR, the food is tasteful and the service is good. But they can make it even better by just providing a pair of slippers in the room, the bathtub is pretty deep and hence it is little difficult and slippery to come out of it.
The best part is attached convention center, no need to travel long distance.

Room Tip: Ask for higher floors, they only provide newspaper on demand
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TejusJose, Manager at Novotel Hyderabad Convention Centre, responded to this review, November 30, 2012
Thank you for your comments regarding your stay at the Novotel Hyderabad Convention Centre. We are truly delighted to learn that we are able to meet your expectations.

We have taken a note of your specific feedback on the depth of the Bathtub in the room, and also would like to mention that we do provide Bedroom slippers in the room, however, please accept my apologiese for having missed on placing the same.

It is always a pleasure to receive genuine feedback on the product and the services of the hotel, which will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 7, 2012

Excellent property with very good restaurants. The mexican restaurant within the property is just excellent- authentic mexican fare with great ambience.
The bar near the lobby was a great hangout with live music one night.
Connectivity is a little difficult though and mosquitoes a bit bothersome outdoors.

  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TejusJose, Manager at Novotel Hyderabad Convention Centre, responded to this review, November 10, 2012
Thank you for your comments regarding your stay at the Novotel Hyderabad Convention Centre.
We are really happy to learn that you found the product and services of the hotel to be excellent. and at the same time we have taken a note of your specific feedback on the mosquitos around the property.

It is always a pleasure to receive genuine feedback on the product and the services of the hotel, which will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Hyderabad Convention Centre

Address: Novotel & HICC Complex | Cyberabad Post Office, Hyderabad 500081, India
Phone Number:
Location: India > Andhra Pradesh > Hyderabad
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Hyderabad
#14 Romantic Hotel in Hyderabad
#16 Luxury Hotel in Hyderabad
#18 Family Hotel in Hyderabad
#20 Business Hotel in Hyderabad
Price Range (Based on Average Rates): $
Hotel Class:5 star — Novotel Hyderabad Convention Centre 5*
Official Description (provided by the hotel):
Novotel Hyderabad Convention Centre is located in Hyderabad’s IT and Business district and is connected to South Asia’s finest convention centre – Hyderabad International Convention Centre, offering state of the art exhibition, meeting and convention services. The hotel is 45 minutes drive from The Rajiv Gandhi International Airport and spread over 15 acres. It has been designed to provide a comfortable and a friendly environment for the business and leisure traveler. Key features are Hi-speed internet, Wi-Fi enabled rooms, multi cuisine restaurant, Mexican restaurant, Le Cafe, The Bar, 24 hour gym, outdoor pool, cycling and jogging track and a spa/salon. ... more   less 
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Also Known As:
Novotel Hyderabad Convention Centre Hotel Hyderabad
Hyderabad Novotel
Accor Hyderabad

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