Work brought me to Hyderabad. Frantically looked for hotels on the net as i had less than a week to book. Stayed for just over a week long.
I had looked through the reviews on tripadvisor of 92 hotels in hyderabad city before deciding on this hotel. Trust me, I am glad that I did make the right choice. This is India and I was not taking any chances or risks. Every hotel that I scrutinized had their respective pros and cons.
I'm sorry to say but my decision was based purely on the reviews of fellow foreigners and not Indian patrons. The reason being, I had first hand experience of seeing how the local patrons were so demanding and had treated the hotel staff really badly and rudely. I must say that the staff of this particular establishment are very well trained and well mannered. What I cannot comprehend is that why do some people who are from the slums, come to a chain like the radison and demand the world, just because they are in a 5 star property, their meal or stay probably being paid for by some company... I was truly shocked, appauled and really took pity on the staff, and humbled by the way the hotel staff handled some of these guests. We don't tolerate such behaviors of rude guests at other places like in Europe or the UK.
The first impression of this hotel via mail and telephone conversation was very good because I could understand their English. They were trained to cater to foreigners. I could hardly comprehend the reservation team of the other 12 hotels that I had personally called.
Prachet from reservations team, you were the main reason I ended up at this hotel. I felt welcome even before my arrival. Thanx man. Right from my airport pickup past 3 am in the morning, thru my entire stay up till departure, I felt very happy, comfortable and impressed.
I had Used the hotel transport on a daily basis for 8 days. Yes, as in any hotel transport the fare maybe 1.5 to 2 times greater than the regular cab, but hey if you can afford it, I strongly suggest to use the hotel drivers. They are reliable, friendly and very safe. No worries of delayed cabs, rough drivers, long detours and so on. If you stop somewhere to buy something, the driver will even follow you and act as a translator, makin sure you do not get cheated and they also always ensure your safety. Where can you get this kind of service... So to the travel desk staff, my dear friends Jagan, Samson and the drivers Derrick, Ghafur and Azam, and especially Ghauze, thank you so so much.
Front desk staff fantastic, needless to say more, Romil, Rohit, Chinna and Shradda, thank you all so much. You guys are the best. Not to forget Mr Pavan, the director of sales and marketing who managed to stop by and have a chat with me to ensure that all was well. That little gesture goes a long way.
Chill Coffee house was where we had most of our meals. Buffets at breakfast and dinner were fantastic, I really don't know why some people complain over petty matters. Life is not perfect, but trust me, I've been around and this is quite splendid, 5 star level indeed, catering both Indian and continental. Veer, Vivek, Kanaiya, Ramesh, Ranjan, Chandan, Sathya and all the rest thank you so much for your great warm care with a smile and thank you for taking good care of my parents at the restaurant while I was away at work. You guys have received fine training indeed. To the chefs Dawa and Manoj, thanx for going that extra mile to make the food served delicious. Also, the grab and run saved my life for many mornings... Brilliant idea.
The rooms are the biggest in hyderabad city,44sqmt, bathrooms big as well. Bed big and comfortable by European standards. 6 types of pillows to choose from. What more can you ask for, other than a good nights rest, comfort, good food and security. The air condition temperature can be controlled individually.
Yes, I did smell the unpleasant odor on the 4th floor, I was in one of the business class rooms as well, but hey the matter was rectified, and there was no smell whatsoever in the room. I believe we sleep in the room, and not in the corridors. I believe the stench on an average Indian street is what we call a stinking odor, not here.
I do not mean to side the hotel in anyway, but a job well done must be complimented and recognized. I strongly feel that the guests that had displeasures resulting in unpleasant reviews were one-off events and probably by chance, and is not the rule here. The reason I'm very strong in my review this time is because I came with a horrible expectation and lots of fears, this being India. But, instead i got the safety, security, peace of mind, comfort and greatest satisfaction and productivity in this visit, and i must say it was mainly due to my place of stay. Coming back to the hotel after a long day was like coming home. I looked forward to it.
I'm definitely coming back sooner than expected, this time for a holiday, and already have a couple of friends making their bookings very soon as well. All in all splendid stay, good value for money, highly recommend it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.