Had it not have been for Mr.John, the front desk manager at the hotel, I would have left shortly after checkout.
I had specifically requested a double bed room and was given a room with two singles.
The reception clerk clearly did not appreciate my request, and was very blunt and disrespectful.
Finally I was given a room with a double bed, after much agravation.
The room size was satisfactory, offering both complimentary high speed internet and mini bar - both non functional.
Only after pleading that night with one of the staff was I given two additional luke warm bottles of seven up and pepsi.
One hour after advising the front desk that the mini bar was not working did a technician show up, looked at the fridge, checked that the basic contents were warm, confirmed this fact and left - never to return.
I also requested to fix the Wifi, and in this case, no one at all bothered to show up.
In addition, until quite late, my room vibrated with booming bass from very loud music outside and i was unable to sleep until after ten in the evening after a long trip and business day.
The next morning, Mr.John, the most courteous, efficient member of staff took all these issues under his wing, had the mini bar replaced in minutes and installed a signal booster which worked well, but intermittantly.
Room service remained slow, laundry service equally slow.
Breakfast was satisfactory, yet the waiter thought that pouring some spice over a cup of tea would turn this into massala tea which it didnt, and actually expected me to drink this foul beverage. This was rectified by the head waiter who has been at this hotel for twenty years and personally brewed an excellent massal chai for me. Thank you !
I have stayed at the Green Park long back, before it was refurbished and enjoyed it much more.
Last time in Hyderabad, i was moved to the Marigold due to overbooking at the Green Park, and found that hotel to meet my expectations to the full.
This time, Mr.John saved my stay from being a catastrophe, and I would suggest that anyone checkig in at this hotel should seek him out to make sure that their stay be comfortable.
I am sorry that i cant say anything really positive this time around, and am not at all sure whether i would consider returning to the Green Park on my future visit to Hyderabad.
Top marks only to Mr.John, none I am afraid to the hotel itself.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.