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“A Relaxing Experiene” 5 of 5 stars
Review of ITC Kakatiya

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ITC Kakatiya
5.0 of 5 Hotel   |   6-3-1187, Begumpet, Hyderabad 500016, India   |  
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3rd night free !
Ranked #10 of 279 Hotels in Hyderabad
Certificate of Excellence 2014
Mumbai
1 review
1 helpful vote 1 helpful vote
“A Relaxing Experiene”
5 of 5 stars Reviewed December 2, 2010

The try to the lobby is not intimidating like traditional 5 stars hotels. The staff is very professional and you immediately feel at home. I stayed in an executive suite. To sum it up the room was classy, gave a feeling of space . The walk in wardrobe section was an innovative addition to the room and gave a feeling of 2 rooms. The facilities were top class. There is a variety of food choices. The buffet in the coffee shop offers a lot of choices besides the speciality restaurant that serve south indian and north indian food. The gym is small but equipped with all equipments for those who are looking for a complete workout. The spa has an extensive menu card from simple massages to some exquisite ones for all those who wish to indulge. All in all a great experience.

  • Stayed November 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCKAKATIYA, General Manager at ITC Kakatiya, responded to this review, December 9, 2010
Greetings from The ITC Kakatiya , a luxury collection hotel , Hyderabad India

Thank you for sharing your recent experience with us on TripAdvisor.

We are very happy to learn that your stay with us was enjoyable and memorable. We look forward to welcoming you back to the warmth and indigenous hospitality of The ladies and Gentlemen of the ITC Kakatiya in the land of Nizams , at Hyderabad India .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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475 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
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English first
New Delhi (Delhi), India
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 30, 2010

I have stayed in several 5-star hotels in Indian metro cities, but the two night stay in ITC Hyderabad perhaps stands out as my best experience so far

The check-in/out was one of the smoothest I had seen so far. The lobby is grand, which goes well with the image the name Kakatiya, which was one of the ruling dynasties in the region. The rooms are simply superb, especially when compared to upscale business hotels in and around the Mumbai international airport.

The staff is at its most courteous self, and I could not find a single incident where the service was anything below 100% . Located in the heart of the city, the hotel can help cut down on travel time as well in most of the cases.

We also used its business center for a team meeting, and found it very well equipped for business events.

However, the most prized asset of this hotel for me would be the excellent restaurant and bar options within the Hotel. This is by far the best set I have come across. The diverse cuisines as well as the food quality everywhere is something which speaks volume of the efforts ITC puts in when it comes to F&B

To sum up, this hotel has everything a 5-star business hotel should have, and much more!

  • Stayed August 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Senior Contributor
43 reviews 43 reviews
34 hotel reviews
Reviews in 20 cities Reviews in 20 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed November 21, 2010

In for a one day trip to Hyderabad, I decided to stay at the ITC Kakatiya in Begumpet as I had pub-hopping plans for the evening. Some of the best pubs in Hy'd are in Begumpet, Banjara & Jubilee Hills - Ten Downing Street, Firangi Pani, Extreme Sports Bar, Bottles & Chimney etc. And of course Dublin, in house at ITC....

The hotel is just perfect, great hospitality, very modern style and cozy rooms. And doing Dublin as a last stop meant that I could have food in the 24 hr Deccan Pavilion at ITC - great food, especially when you get it post midnight...

ITC Kakatiya is just near perfect - 4 out of 5 stars !!!!

  • Stayed November 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCKAKATIYA, General Manager at ITC Kakatiya, responded to this review, November 29, 2010
Greetings from The ITC Kakatiya , a luxury collection hotel , Hyderabad India

Thank you for sharing your recent experience with us on TripAdvisor.

We are very happy to learn that your stay with us was enjoyable and memorable. We look forward to welcoming you back to the warmth and indigenous hospitality of The ladies and Gentlemen of the ITC Kakatiya in the land of Nizams , at Hyderabad India .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
Reviews in 28 cities Reviews in 28 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed November 21, 2010

The hotel staff is really warm and they anticipate your needs and are really quick to fullfil the same. The location of the hotel is really good right in the heart of the city. The cuisine is really amazing especially Dakshin gives you a true flavour of the Southern part of India.

  • Stayed November 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCKAKATIYA, General Manager at ITC Kakatiya, responded to this review, November 26, 2010
Greetings from The ITC Kakatiya , a luxury collection hotel , Hyderabad India

Thank you for sharing your recent experience with us on TripAdvisor.

We are very happy to learn that your stay with us was enjoyable and memorable. We look forward to welcoming you back to the warmth and indigenous hospitality of The ladies and Gentlemen of the ITC Kakatiya in the land of Nizams , at Hyderabad India .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 13, 2010

This is not a true 5-star hotel. It's not close to a Ritz Carlton, Four Seasons, Mandarin Oriental, etc. But it is a very nice and charming hotel and it is a very pleasant place to stay on a business trip to Hyderabad.

The building is a quite large 6-storey structure with several wings and an impressive marble entrance/lobby. It's on a very busy, noisy, congested main road, but is set back from the road with a green area in front of the hotel, so the street chaos is left behind when you are inside the hotel. The entire hotel has a very nice "Indian" theme to it, with Sikh doormen, traditional Indian staff uniforms, Indian artwork around the public spaces, etc. It's not just an American chain hotel plopped down in India.

All the staff are very friendly and attentive. However, they are sometimes a bit overwhelming in their attempts to be helpful. For example, the gym attendant insisted on adjusting each machine and loading my weights for me - I almost had to stop him doing the exercises for me as well! And yet they can also be annoyingly inefficient and disorganized - they kept shortsheeting my bed every day despite repeatedly telling me that they wouldn't do it anymore. All-in-all though the staff definitely make you feel very welcome and go out of their way to be helpful.

The rooms are nice but not spectacular. I have always stayed in the "Towers" rooms. They are a very good size, with proper hardwood floors (which is a nice change from bland carpeted hotel rooms). The bathrooms are spacious with separate shower and tub and all the necessary toiletries, fluffy towels, bathrobes, etc. The rooms have large flatscreen TVs on the wall and are furnished in an interesting Indian-themed style, with Indian artwork and knicknacks around the place. There is wired and wireless internet (for a ridiculously large fee). The closet space is a bit small, but there are plenty of drawers.

Unfortunately the hotel has not got into the luxury bed trend of the Westin and Marriott chains. The bed is quite hard and has ill-fitting sheets, but it's OK.

All-in-all the rooms are perfectly nice, but don't have that blow-you-away with luxury/charm thing of the truly top hotels.

There is a nice large buffet for breakfast and dinner every night. The food is good (although repetitive) and the staff are friendly. There is a nice pool area for relaxing, sunbathing, and cooling down - but the pool is not suitable for serious lap swimmers. The gym has very nice new equipment, but it is very small and has limited equipment - mostly treadmills.

The neighborhood of the hotel is crazily busy. Walking on the streets is an adventure. Crossing the road consists of stepping out into the traffic, holding your had up, and taking a leap of faith that the endless streams of "2-wheelers" and "3-wheelers" will stop for you (or at least drive around you instead of over you). But it always seems to work and at least you can actually walk to shops in the neighborhood, unlike some of the hotels in the Hi-Tech areas that are surrounded by nothing but office buildings.

The "bottom line" is that I keep choosing to stay here when I visit Hyderabad, because I always feel relaxed, comfortable, and well looked after.

P.S. It is worth noting that they don't seem to have any policy of upgrading SPG Gold members (I have stayed here 4 times and never received an upgrade - despite asking for one every time). So don't book a lower room class than you really want, presuming that you'll get upgraded. They told me that they only upgrade Platinum members.

  • Stayed November 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCKAKATIYA, General Manager at ITC Kakatiya, responded to this review, November 17, 2010
Greetings from The ITC Kakatiya , a luxury collection hotel , Hyderabad India

Thank you for sharing your recent experience with us on TripAdvisor.

We are very happy to learn that your stay with us was enjoyable and memorable .
We have noted your observations regarding the internet, gym and bed and are addressing the same.
Thank you for choosing ITC Kakatiya as your preferred hotel and we look forward to welcoming you back to the warmth and indigenous hospitality of The ladies and Gentlemen of the ITC Kakatiya in the land of Nizams , at Hyderabad India .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basel
Top Contributor
103 reviews 103 reviews
67 hotel reviews
Reviews in 56 cities Reviews in 56 cities
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed October 29, 2010

does not live up to the expectations. At every corner stands a beutiful girl in a sari, but if you want an info they are utterly helpless. They purely serve as decoration. I asked and got help to send off some extra luggage - however THIS kind of help I rather do away with: my parcel disappeared. The hotel refused all responsability, needless to say that wonderful embroidery, some electronics and books were never seen again.

  • Stayed May 2010, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCKAKATIYA, General Manager at ITC Kakatiya, responded to this review, November 2, 2010
Greetings from The ITC Kakatiya , a Luxury Collection hotel , Hyderabad India . Thank you for sharing your recent experience with us on TripAdvisor.

We have noted with concern your experiences and observations and are investigating the same .
Kindly do not consider this as a reflection of our normal standards .We look forward to welcoming you back to the ITC Kakatiya in the land of Nizams, at Hyderabad India .

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 18, 2010

We were in hyderabad last weekend. As we were planning for a leisure trip, we wanted a comfortable stay at a place which is easily accessible and not too heavy on the pocket. I always wanted to stay at an ITC property, so zeroed in on Kakatiya. We had a welcome mini break package, which included, stay, breakfast and lunch for 2. It was priced under 9k.
We arrived at the hotel and greeted by the pleasant staff. Check-in was fast and smooth. One of the staff members ushered us to our room. The room was spacious with large windows, overlooking a terrace lawn.
Batchroom was large, clean and well stocked with soaps, shampoos, clean towels etc.
Food was OK. Buffest spread was good.
Worst thing about the hotel was the access card operated lift. I assume it was implemented considering the safety of the guests, but it proved troublesome if you dont have the access card and you need to go back to your floor. The lift will not just operate.
Overall, it was a good stay.

  • Stayed October 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCKAKATIYA, General Manager at ITC Kakatiya, responded to this review, October 30, 2010
Greetings from The ITC Kakatiya , a luxury collection hotel , Hyderabad India

Thank you for sharing your recent experience with us on TripAdvisor.

We are very happy to learn that your stay with us was enjoyable and memorable.As mentioned by you the lift access control is primarily for the guest security. However, we have noted your observations and are addressing the same
We look forward to welcoming you back to the indigenous hospitality of The ladies and Gentlemen of the ITC Kakatiya .

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Kakatiya

Address: 6-3-1187, Begumpet, Hyderabad 500016, India
Phone Number:
Location: India > Telangana > Hyderabad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Spa Wheelchair access
Hotel Style:
#1 Family Hotel in Hyderabad
#6 Spa Hotel in Hyderabad
#7 Business Hotel in Hyderabad
#9 Luxury Hotel in Hyderabad
#9 Romantic Hotel in Hyderabad
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Kakatiya 5*
Number of rooms: 189
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Also Known As:
Itc Kakatiya Hyderabad
Itc Kakatiya Hotel Hyderabad

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