What a huge disappointment Taj Falaknuma! After reading all the rave reviews on trip advisor and hearing it from friends we decided to try the Falaknuma instead of visiting our favoured hotels like the Udai Vilas or Leela Lake Palace.
It all started at the check in when the hotel tried to palm off the worst possible room in the hotel calling it a suite instead of our booked palace garden view room. When we objected since the room had one window the size 2 feet by 2 feet we were given our category of room. Quite amazing that they should try to do something like this at a reputed chain as the Taj. The garden view room was good but not extraordinary. The bathroom had a wall over the bathtub layered with small mirrors. Quite a few of those mirrors were cracked and made the whole place loose it charm. What seemed really strange was why the cracked mirrors hadn't been replaced?
Next we booked spa appointments from our newly allotted room but since In the hotel system that room had been allotted to someone else they gave up our appointments to the other couple. In a 60 room hotel is it this difficult to do an efficient job? We were left without spa appointments. When you visit a hotel like this and are there for 2 nights every moment is precious and a response such as "sorry we made a mistake "is simply not acceptable. The hotel seriously need to do better than that with their management.
During the tour of the hotel we were shown the very nice bar and so we decided to get a pre -dinner drink there. To our amazement and horror the hotel had a huge wedding function going on in the bar and adjoining areas. We were disappointed that our quiet time was being intruded upon and called for the manager of the hotel to enquire this. He said the wedding was in the open but since it could have rained they moved the wedding function indoors.
It did not occur to him or the management that by doing so they would be greatly compromising the experience of their guest or be cheating them of their reason why they were visiting this luxury palace property in the first place. The manager insisted on not giving us the bill for a round of drinks we ordered as a way of responding to our genuine angst!! As expected we didn't stay in the bar for too long.
Quite amazing that they saw no wrong in having loads of loud wedding attendees (no offence to them, if I was attending a wedding I would have been the same way) strolling about the property.
Now to mention the highlights : The small gym had great equipment and Wilson the trainer who was really enthusiastic. Also noteworthy was Malcolm our butler who was always around to assist and serve. Finally when we did manage to visit the spa it was a really good experience.
Overall service in the restaurants was also very good with Jithin and team. The Indian food was super though the rooms service food came cold and had to be sent back to be reheated. The Caesars salad was very sad with stale leaves turning black on the edges and only a few croutons as a garnish. All in all I think the better part of the experience was the food and dining service in the restaurants. The chef was also always available to cater to special request and this was a nice touch.
Overall Really not worth the money spent. I think the Taj group needs to relearn the meaning of high end hospitality from their competition like the Oberoi and Leela where perfection and luxury is an obsession not a compromise.
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- Also Known As:
- Taj Falaknuma Palace Hotel Hyderabad