On a recent trip to India, we decided to stop by this Courtyard hotel while in the Hyderabad area. It is within walking distance to the 'big' Marriott and a lot cheaper. In retrospect, this would prove to be a strong point. However, it is NOT within walking distance to most tourist sites/areas.
Like many western style hotels in India, this particular Courtyard hotel is gated off from the road; there is a quick inspection of your vehicle before you can enter. From this point, your luggage is sent through an X-ray machine and you'll walk through a metal detector before getting to the check in desk.
To the right, the lobby is a spacious area with the check in desk to the far right. To the left, there is the area for the hotel's in house restaurant, MOMA (or NOMA... I can't remember).
The staff members are attentive and quick to help you out. Sometimes, this was a little too helpful-- rushing to get your luggage, to open the door, etc, and I found this a bit jarring. Then again, I am the type of person who generally prefers to open his own doors, bring up his own luggage, pour his own juice from the breakfast buffet. These things were all done for me, even though I would have preferred to do myself. However, this is a personal preference.
The room type I got was verified upon check in and the room was correct. The room was large and spacious and had floor to ceiling windows looking out over a parking lot, a small semi-ruined temple, and beyond this, the city of Hyderabad. My room did not feature a view of the lake, which was perfectly fine with me. As others have stated, if the lake view is important to you, you need to book at the 'big' Marriott.
For the room: There was no bathtub, only a shower with a marble floor (without anti-slip strips) which became very slippery when taking a shower. This aside, the shower was great; good water pressure, not running out of hot water, and spacious.
The floor to ceiling windows do not open at all, which, if you read my other reviews is something I particularly favor in hotel rooms. However, unlike many hotels, the AC is not overpowering or mildewy/moldy smelling. As much as I dislike AC, I didn't mind using this.
Unlike it's North American Courtyard counterparts, this hotel does NOT offer free internet in the rooms as a standard. As one of the staffers/managers have pointed out in multiple responses, if you are a certain level of Marriott Rewards member, you'll get free internet, but otherwise as a standard, non Marriott Rewards member (silver, gold or platinum only) you're paying the charge for internet access.
As one other reviewer had pointed out, phone calls are expensive here! We made two, local one-minute phone calls which totaled about 600 rupees-- that's about $12.00 USD as of this writing!
We visited the restaurant for breakfast each day. The food was quite good and fresh. The juices were a bit watered down and the 'cold pasteurized milk' was slightly below room temperature both days. Also, the 'eggs' used for omelettes were not actual eggs, but egg product/substitute. (Try finding the 'white' part of the egg in this omelette and you won't!) However, even with these minor, minor grievances, both of us were quite pleased with the breakfast. I don't know the cost of the breakfast as it was part of our reservation.
The hotel advertises it has a pool, but it is actually a pool at the 'big' Marriott. The two hotels are connected through walkways and took us five minutes to get to the pool. However, the difference in prices was more than enough to justify staying at the Courtyard as opposed to the 'big' Marriott hotel. The pool is outside and unheated, but with the weather in Hyderabad, heating is not needed and is actually warmer than most pools in the US, even at night time.
On a curious note, the entire building is covered with a huge net. I intended to ask why, but forgot to until writing this review.
Overall, it was a good experience and a great deal for the price we paid. I would recomend this hotel to others.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
At the outset, thank you for taking out the time to write us such a wonderfully detailed review! We really appreciate it!
We are glad that you enjoyed your stay with us and your compliments will be passed onto the staff at the Courtyard reception and Momo Café (the Courtyard Coffee Shop). As you rightly pointed out, every guest has a different preference when it comes to the degree of service provided. We will make a note in our records as minimum attention being your preference thus ensuring you do not feel uncomfortable when you stay with us again. We request you to share your booking details (Name, Reservation number, etc.) with us in a personal message on TripAdvisor so that we can track your profile and do the needful.
Thank you for your observation of the bathroom flooring. We will look into the same and this in turn will help us serve other guests better.
We would like to inform you that windows, as a policy, are not opened in most city hotels as it leads to dust, insects and bugs entering the rooms thus causing maintenance issues and making it difficult for us to maintain a sterile atmosphere. We do however, ensure that the rooms are comfortable by maintaining a standard AC temperature, as rightly noted by you.
We would also like to reassure you that the eggs used in our Kitchens are authentic and not substitutes. We regret that you were given that impression.
Internet is indeed complimentary for Marriott Rewards members and chargeable to others. Nevertheless, becoming a member is extremely simple and all one needs to do is fill up a form at check-in at no cost thus becoming a member instantaneously and enjoy the benefits from that very stay onwards.
Once again, thank you for the great feedback and we look forward to you visiting us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.