I am a frequent customer of this hotel. The hotel has clean and comfortable rooms. The location is not that good but they make up for it by warm and friendly service specially in the restaurant and coffee shop.
Yet with all the brand and reputation, my recent experience revealed the management in poor light. The hotel is weak in enforcing standard practices that are expected from a hotel of this class. On the 20th of Dec 2012 I left behind my North Face jacket in room 1119. I called the hotel as soon as I realised this and was reassured to know that the jacket was located by the staff and would be kept safely till I collected it from them. I went back to Hyderabad on 29 Jan this year and was surprised to be told that no such jacket was found in the said room. The senior manager had the audacity to ask whether I really brought such a jacket to the hotel. Surely the jacket could not have walked out of the hotel gate own its own? Despite several assurances that they would make all attempts to locate it, I have yet to hear from them.
If you are planning to stay at the Courtyard by Marriott in Hyderabad please keep your valuables in safe custody.
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