Location : Hotel has nice central and upmarket location that is off Banjara Hills main road. Property is Nice, roomy, and above all gives you a chick boutique hotel experience but when it comes Service part do not expect much.
My Story: starts at Check In, hardly 2 to 3 staff member doing reception thing not able to manage phone calls and service, and check in but they are in no hurry.
We stayed there for 1 night with my family in Premium rooms no. 105, 106 and then they provided third room on 401 4th floor and that too after 20 minutes.
Rooms are big, sleep quality is nice but do not have floor mats outside Washroom area need to dry you feet before entering room, interior are good not too much or dull.
Bar & Restaurant : At night, I visited their Blue Fox Bar but friends it is just name Bar it is basically restaurant where you will be served with your choice drinks but be prepared whatever brand you ask would not be there in their shelf so at end you have to drink what they have. Restaurant is Ok but it does not have that ambience of business boutique hotel and it looks like crowded city restaurant
Service Problem :Real pain starts when you come down for breakfast in restaurant, we come down for breakfast at 9:20 am it was complete chaos there, the places was thronging with lots of peoples not able to walk, sit, or can take a plate for breakfast. After 10 minutes, we were able to get plates but most of the dishes in breakfast were not in utensils and we have to wait again. So when Idli arrives Sambhar is out of stock and when Chana Masal out of stock they come up with Bhatures so all and all complete chaos. Many guests entered with hot arguments with management and restaurant manager but there was no improvement. They were behaving like helpless creatures who asked to serve us voluntarily. They took booking of general visitors locals are walk in for breakfast and those who are staying in the hotel and they do not have such big restaurants so they must not take general visitors and first serve inhouse guests but it was horrible chaos for breakfast.
Verdict: If you have business purpose stay or shopping or mostly out for meeting or work but not good from family point of view. So good property but spoiled by lack of service
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