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“Good Hotel but Third Class Service” 3 of 5 stars
Review of Minerva Grand Banjara

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Minerva Grand Banjara
3.5 of 5 Hotel   |   8-2-616,Road No 11 | Banjara Hills, Hyderabad 500034, India   |  
Hotel amenities
Ranked #28 of 269 Hotels in Hyderabad
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Good Hotel but Third Class Service”
3 of 5 stars Reviewed 3 weeks ago

Location : Hotel has nice central and upmarket location that is off Banjara Hills main road. Property is Nice, roomy, and above all gives you a chick boutique hotel experience but when it comes Service part do not expect much.

My Story: starts at Check In, hardly 2 to 3 staff member doing reception thing not able to manage phone calls and service, and check in but they are in no hurry.
We stayed there for 1 night with my family in Premium rooms no. 105, 106 and then they provided third room on 401 4th floor and that too after 20 minutes.

Rooms are big, sleep quality is nice but do not have floor mats outside Washroom area need to dry you feet before entering room, interior are good not too much or dull.

Bar & Restaurant : At night, I visited their Blue Fox Bar but friends it is just name Bar it is basically restaurant where you will be served with your choice drinks but be prepared whatever brand you ask would not be there in their shelf so at end you have to drink what they have. Restaurant is Ok but it does not have that ambience of business boutique hotel and it looks like crowded city restaurant

Service Problem :Real pain starts when you come down for breakfast in restaurant, we come down for breakfast at 9:20 am it was complete chaos there, the places was thronging with lots of peoples not able to walk, sit, or can take a plate for breakfast. After 10 minutes, we were able to get plates but most of the dishes in breakfast were not in utensils and we have to wait again. So when Idli arrives Sambhar is out of stock and when Chana Masal out of stock they come up with Bhatures so all and all complete chaos. Many guests entered with hot arguments with management and restaurant manager but there was no improvement. They were behaving like helpless creatures who asked to serve us voluntarily. They took booking of general visitors locals are walk in for breakfast and those who are staying in the hotel and they do not have such big restaurants so they must not take general visitors and first serve inhouse guests but it was horrible chaos for breakfast.

Verdict: If you have business purpose stay or shopping or mostly out for meeting or work but not good from family point of view. So good property but spoiled by lack of service

Room Tip: Rooms have 3 different category otherwise there is no specific view from the hotel
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  • Stayed August 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Service
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103 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
St. Louis
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed June 14, 2014

Wish I had read all of the bad reviews before I booked. As I write this, it's 2:30 in the morning. Below my room next to the hotel, there is obviously some enterprise that requires throwing large pieces of metal, moving gas cylinders, and drunken shouting. This is my second -- and thankfully, last -- night of noisy sleep in this place.

The rooms are okay, though the AC doesn't blow, even with the fan on high. They are spacious.

Breakfast buffet looked bad. Scrambled eggs more like egg soup. Finally just ordered fried eggs, which they did fine.

Checkin was weird. Staff acted like the FRO, demanding to take pictures of me and my guest and fill up forms with duplicate information. Very strange.

The hotel is in a walkable location to road 1 in Banjara, which is nice. But don't stay here if you're looking for quiet and a good nights rest!

Stayed June 2014, traveled on business
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Hyderabad, India
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 23, 2014

Its a nice place to stay very close to shopping malls and city center. Walking distance to good restaurants. Only can get a little noisy during the day due to the traffic, but overall a good experience.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore, India
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 14, 2014

stayed here for 3 nights.. the rooms are awesome. the service and hospitality is excellent.. the food was also great..located at very strategic area with all amenities in touching distance.. on the whole a completely satisfying stay..

Room Tip: all rooms are good
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  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Pune
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 8, 2014

We stayed in Minerva Grand, Banjara for 3 Nights recently for a small family vacation. We had booked the Premium rooms which included breakfast. The rooms are excellent and extremely clean. Spik and Span. The food is awesome at their restaurant Blue Fox. The Chicken 65, Andra Chicken Curry, Hyderabad Biryani were just yummy........,The breakfast was a well laid Indian and Continental spread....Idlis, dosas, upma, pongal, grilled chicken, bakes beans......................et all. We had even availed the taxi service which was reasonably priced. The reception staff is extremely courteous. I do recommend it to everyone.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delhi, Delhi, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 2, 2014

it was our 2nd trip to hyderabad. first i booked the hotel for 2 night, then after residing there we further extended it. 1st of all it has a good central location about 7-10 min by auto from LVPEI,very near to NIMS,CARE, n RAINBOW hospitals. shopping malls r there at walking distance. All rooms r spacious,very clean with centralized AC working very well. The buffet breakfast included in my stay was good.

Room Tip: you can choose any room not much difference.
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
2 reviews
5 of 5 stars Reviewed April 8, 2014

I stayed at Minerva for 3 nights and I was pleasantly surprised to see that the room looks just like the photos on the internet, this usually is not the case with most hotels. The room was clean and well done. The staff is very friendly and courteous. House keeping is very prompt. The reception staff is very helpful. Blue Fox restaurant in the hotel is very famous in hyderabad and had excellent food. The Breakfast spread too is nice.

It is located at Banjara Hills and is very easy to find. Rickshaws are also easily available outside the hotel.

Now some of the drawbacks, The Tata Sky account kept going deactive but it was taken care of eventually. I asked for airport pick up and they quoted 1500 bucks which is extremely steep for a one way transfer. Also there's some construction near the hotel which was troublesome occasionally.

All in all, very nice stay for the price i paid. I will definitely go back during my next stay in Hyderabad.

Room Tip: They only have single beds, even the 'double room' has 2 single beds. Apparently the whole...
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  • Stayed April 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Akbar Travels

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Additional Information about Minerva Grand Banjara

Address: 8-2-616,Road No 11 | Banjara Hills, Hyderabad 500034, India
Location: India > Telangana > Hyderabad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 269 Hotels in Hyderabad
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Minerva Grand Banjara 3.5*
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