This is one of the over-priced hotels in Hyderabad whose main aim seems to be to make a quick buck. They do not seem to have any concept of privacy of people. In order to book a room, through their online booking service, you need to provide your date of birth---Goodness knows why. You must also give them permission to use your personal data and it is beyond comprehension why one needs to do so. Checking in is similar to obtaining a driver's license; they will need to take a snapshot using one of their own cameras. On top of this, they also demand a Business Card for no conceivable reason. During the check-in, I found the receptionist to be lacking in basic English as well as professional courtesy. He had the air of a government Babu bestowing favors on the common man and even tried to demand an advance payment though the reservation was made on line. The online reservation does not seem to be coordinated with the Frontdesk and they had no idea of the online reservation when I called them ahead of time. I had to patiently explain everything all over to them.
This hotel is not easy to find. The taxi driver had to ask several people before we could reach the place.
The staff seem to have no understanding of hot vs. lukewarm and claim constantly that lukewarm water is HOT! Repeated requests to turn up the water temperature fell on deaf ears. I stayed at this hotel last year and found the service at that time to be better. It is difficult to imagine how the quality of service declined so much in a year--unless this happens to be the exception than the rule.
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