We were a group of 14 ladies who went to this so called holistic destination to relax and enjoy. We were stopped at the front office for an hour . We were given 14 buffet lunch tickets and 14 tea and snacks tickets and sent inside without any literature about the resort or any information about where to go and what to do.
Our joy ride started turning sour with the welcome drink itself. At every point you have to flash your tickets to the resort staff giving you a feeling of moving through an enemy territory or a feeling of trespassing.
We were given the welcome drink at a hall called splash. We asked them where our lunch buffet would be served and they communicated with someone and sent us to another hall near a theatre.
We were promptly stopped there too. The staff there spoke to someone else and we were told we would be served lunch at the sun and moon restaurant.
Then the surprise! We get a call from one of the resort staff that the buffet is cancelled and we have to go in for al-a-carte.
The attitude with which some of the staff spoke to us was almost insulting.
They are not even sorry about it.
After much argument the so called manager or whoever it was says he might be able to get the food ready by 2.15 or 2.30.
I can't imagine a resort or hotel in Hyderabad which serves lunch at 2.30.
We had a few diabetics in the group who suffered due to this callous attitude.
It was pathetic.
There was total lack of communication and coordination between the various departments of the resort.
The indoor games were not great either.
There were 2 or 3 carrom boards in the splash area which was infested with people, school children and the resort staff who hover around you like a black hawk and keep asking you which group you belong to. God knows why! It was irritating and humiliating to say the least.
The place which had the TT tables didn't have a single chair for the non players to sit. The side table was strewn with dirty used plates and tissues.
The pool was full of school children. We couldn't enjoy the pool either.
All this apart the attitude of the resort staff when we tried to talk to them about the lunch buffet and their total disregard for the guests was totally disappointing and humiliating.
We decided we had enough . We asked them for a refund and walked out of the resort without enjoying or eating anything.
The so called holistic destination was in no way a holistic destination and turned out to be a disappointing, humiliating and totally wasted trip.
- Official Description (provided by the hotel):
- Leonia Holistic Destination is a unique destination spread in sprawling greenery and natural rock formations that portray a warm invitation to guests from across the world to dwell in the ambience of luxury, warm hospitality and richness of integrated services offered by its villas and hotels. Celestia Suites - 70 luxuriously designed suites to cater to your private or business moments.Lagoon Bay - 18 villas set in picture-perfect environment with dramatic semi private lagoon and private patio await to pamper you.Leo Biz Hotel - 266 rooms and suites for business and family travellers.LICEC hotel - 100 convention rooms hotel for Meetings, weddings and events. ... more less
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- Also Known As:
- Leonia Holistic Destination Hotel Hyderabad