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“Very Good and Comfortable” 4 of 5 stars
Review of Novotel Hyderabad Airport

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Novotel Hyderabad Airport
5.0 of 5 Hotel   |   Rajiv Gandhi International airport , Shamshabad, Hyderabad 500409, India   |  
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Hotel amenities
Ranked #25 of 279 Hotels in Hyderabad
Certificate of Excellence 2014
Ahmedabad, India
Top Contributor
66 reviews 66 reviews
56 hotel reviews
Reviews in 35 cities Reviews in 35 cities
96 helpful votes 96 helpful votes
“Very Good and Comfortable”
4 of 5 stars Reviewed April 7, 2013

Within the Airport complex (about 5 minutes drive), this well furnished hotel is located. Very convenient for an overnight stay with air connection. Much better option than the Premium Plaza pigeon holes within the Hyderabad hotel.

Far from hustle and bustle of the city, this could be a nice week end gate way as well.

Rooms are well appointed. Bath room and amenities are a bit drab. For a hotel of this class, you expect better toilet amenities.

Food at Ground floor Haldi is really good.

If it fits in your budget, go for it.

Room Tip: Overlooking the Pool
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelHydAirport, General Manager at Novotel Hyderabad Airport, responded to this review, April 8, 2013
Dear Guest,

Greetings from Novotel Hyderabad Airport,

Thank you for patronizing our hotel during your recent visit . We are delighted to receive a encouraging comment from senior contributor like you on Trip Advisor.

We are delighted to note that you enjoyed the overall experience and the facilities in the hotel. We have noticed your specific feedback on the choice of bathroom amenities. Please be assured that we have a larger selection of room amenities available on guest request. We sincerely appreciate your kind compliment of our culinary selection at Haldi.

Thank you for taking time to share tour feedback, it would help us immensely to continually enhance our standard of service. We shall share your appreciation with our team, I am sure it would motivate everyone to reach their potential.

We would look forward to welcoming you back on your next visit to Hyderabad.

Warm regards,

Eric Rimbeuf
General Manager
Novotel Hyderabad Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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703 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
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English first
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 3, 2013

The property is located 3 km from the Hyderabad airport. The hotel has regular transit services to and from the airport every 20 minutes. The hotel is located 30 km from the city and stay is advisable if the location suits. The hotel has good spacious reception, nice looking lobby, clean rooms with all amenities including mini bar, clean linen and modern bathroom. Staff are very courteous. Food is excellent, complementary breakfast has varieties of options to choose from. Overall a nice hotel.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelHydAirport, General Manager at Novotel Hyderabad Airport, responded to this review, April 6, 2013
Dear Guest,

Greetings from Novotel Hyderabad Airport!

It is an immense pleasure to have read your review on Trip Advisor. We are delighted that you have enjoyed the service and facilities of the hotel during your visits to Hyderabad.

Guest is the first priority at Novotel Hyderabad Airport and we strive to provide a superior service experience for every guest who visit our hotel; therefore your feedback is very important to us. Your positive feedback is a source of encouragement for me and my team to strive for excellence in service.

We appreciate your kind comments on Trip Advisor once again.

We look forward to welcoming you back soon.


Kind regards
Eric Rimbeuf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
India
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 26, 2013

This is a very reasonably priced property. We stayed for a night as an Accor member using the free night and it was worth every bit of it.

The staff are courteous and the room and bathrooms are modern. The pool where I spent most of my time is very nice and quiet.

Do not forget to try your dinner at "Haldi", the Indian ethnic restaurant, it does have some mouth watering delicacies to offer. The breakfast was complimentary and extremely well spread. The only thing I think that could be better was the Buffet dinner, which for vegetarians could have been done better, but the staff will get you anything you like even if its not on the buffet, if you ask them nicely!!

There is a racing track closeby to the airport if you're a speed buff.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelHydAirport, General Manager at Novotel Hyderabad Airport, responded to this review, March 27, 2013
Dear Guest,

Greetings from Novotel Hyderabad Airport!

It is an immense pleasure to receive such encouraging review from senior contributor like you, on the preferred travel website Trip Advisor. I am delighted to learn that you enjoyed the overall experience during your stay at our hotel.

We are thankful for your appreciation for our associates and for the overall selection & quality of food. I have also shared your specific feedback on the choice of vegetarian food and we would focus on enhancing the selection further. Guest is our first priority and hence your feedback is very important to us. Your positive feedback is a source of encouragement for me and my team to enhance our service for all our guests in future.

We appreciate your kind comments on Trip Advisor once again.

We look forward to welcoming you back on your next visit to Hyderabad.

Kind regards
Eric Rimbeuf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed March 25, 2013

Very poor attendance to guest requests - my phones were off and I didn't have a charger yet the staff couldn't arrange a charger - couldn't arrange a computer/laptop for the same purpose - couldn't even suggest that there were imacs at the lobby with Usb ports - and worse still didn't even bother to revert despite atleast 5-7 calls from me -- wake up alarm request was @ 4:45 I didn't get that either -- the room didn't have a dental kit or a shaving kit and even on asking didn't get the dental kit

The dinner was to be served in 20 mins came in 35 mins yet no apology or any call from the staff to inform about the delay

No attendant at the pool side for any probable orders

And no one cleared the tables and saw them with the bill collection book by the poolside even at 4:45 am

I was not even given the bill while I checked out !!

This was the experience -i hope anyone can now form the required opinion about a this hotel having service levels less than a 2 star hotel

Oh yes and the last thing -- I wasn't even offered a bell boy to pick up my luggage both while coming and going back and also the internet Wifi didn't connect and I got no service either !

Summary :-

Good
1) excellent location saves a lot of time especially if you have a early morning flight will justify all the service lapse and the next similar hotel is 15 kms away vs 2.8 kms of this hotel
2) surely well maintained property good poolside - excellent rooms as weLl - you can relax by the poolside lounger
3) free shuttle every 30 mins to the airport that reaches in 3 mins
But then that's it !

Bad :-

1) extremely dumb staff
2) will keep you transferring from one department to other for as simple requirement as a charger or a laptop/ computer
3) will not wake you up but will take the wake up call requests
4) will not bother to pick up your luggage
5) will serve you food late and not apologise and food shall be cold in room dining
6) will not give u a bill for the stay if not asked for
7) is Wifi enabled but the internet works in selected rooms only
8) and yes there is no where else you can go from the hotel as its kinda out of the city just like the airport

In a nutshell the hotel is worth only if you have to catch a flight early morning - if you don't have to do that or are planning to visit/ stay more than a day and have work in the city - its advantage shall become a disadvantage because of the distance from the city

  • Stayed March 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelHydAirport, General Manager at Novotel Hyderabad Airport, responded to this review, March 27, 2013
Dear Guest,

Greetings from Novotel Hyderabad Airport!

Thank you for your meticulous feedback on Trip Advisor. We sincerely regret that your experience did not meet your expectations.

We have all the facilities and services to have been compliant with your requests. The lapses and delay in the responses was a result of thoughtlessness and not intentional. We train and remind our associates to be courteous and efficient, hence it is disappointing to have let you down on this occasion. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the lapses and prevent future occurrence.

We would urge you to look at this experience in isolation and not a reflection of the service standards of the hotel.

We appreciate your sharing the concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Warm regards
Eric Rimbeuf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Top Contributor
127 reviews 127 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed March 23, 2013 via mobile

This hotel is designed very well as it was built to serve the needs of the Hyderabad airport. Since there was space the lawns and the entrance have been done up very well. The pool which serves as a the central location for the hotel is a very welcoming place ideal for a stroll. The whole feel is very calm and serene except for the noise of the planes nearby. This Hotel has a decent spa and a good gym, the architectural planning gives it a very resort type feel. The only negative thing about the hotel is that it is quite far away from the city but the PVNR Expressway and the ORR make it readily accessible. The food at the coffee shop especially the burgers leave a lot to be desired but I guess that may have already been taken care of.

  • Stayed May 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelHydAirport, General Manager at Novotel Hyderabad Airport, responded to this review, March 26, 2013
Dear Guest,

Greetings from Novotel Hyderabad Airport!

It is always a delight to receive such comprehensive feedback from senior reviewer like you, on the preferred travel website, Trip Advisor.

We are delighted to know that you had a memorable experience during your visit with us. The location of the hotel and the design combines the serenity of a resort while offering all service to facilitate conferences or business travel. I have also shared your specific feedback with regards to the quality of food or Burgers in the restaurant. We shall take due measures to identify the lapse and ensure that we improve on our culinary selection.

Thank you again for sharing your experience with us. Your positive feedback is a source of encouragement for us to continually enhance our services.

Look forward to welcoming you back soon.

Kind regards
Eric Rimbeuf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newbury, United Kingdom
2 reviews
5 of 5 stars Reviewed March 22, 2013

Our trip via Hyderabad is never complete without a stop at the Novotel next to the airport. They have everything for a great stop-over. We use it as a place to rest/recover from travelling. The hotel is on the edge of looking a little tired in the rooms but still very clean and quality. What is exceptional in this hotel is the service - the staff in the restaurant are fantastic, the reception staff very welcoming. I would rate the service here as the best I've experienced in any hotel. Highly recommend to stop here for a rest (bearing in mind, airport hotel not a holiday destination).

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelHydAirport, General Manager at Novotel Hyderabad Airport, responded to this review, March 26, 2013
Dear Guest,

Greetings from Novotel Hyderabad Airport!

It is an immense pleasure to have read your review on Trip Advisor. We are delighted that you have enjoyed the service and facilities of the hotel during your visits to Hyderabad.

Thank you for your compliments for our staff and overall hospitality. Your support and encouragement would motivate all of us to consistently maintain hight standards of service. We in process of implementing the refurbishment plans for the hotel in the forthcoming months and hence, there would be difference in the quality of the rooms in future.

Thank you again for your feedback on Trip Advisor. We sincerely appreciate your continual patronage to us.

Look forward to welcoming you back soon.


Warm regards
Eric Rimbeuf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thiruvananthapuram (Trivandrum), India
Senior Contributor
48 reviews 48 reviews
40 hotel reviews
Reviews in 27 cities Reviews in 27 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 21, 2013

One of the best located property very near to an International airport. Very spacious and full of comfort, convenience and hospitality. Stayed for two nights for an official meeting. Hardly 10 minutes drive from airport free of traffic blocks. O2 spa too very professional and ambient. Bathrooms clean and abiding by 5 star requirements. Health hose in the toilet worth mentioning and adds value to Indian guests.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelHydAirport, General Manager at Novotel Hyderabad Airport, responded to this review, March 26, 2013
Dear Guest,

Greetings from Novotel Hyderabad Airport!

It was an immense pleasure to receive an encouraging feedback from senior reviewer like you on Trip Advisor.

We are glad to know that you enjoyed the facilities and services of the Hotel, including the Spa. We always strive to ensure a memorable experience for all our guests and our facilities are designed for guests to have a comfortable stay away from home. I have shared your feedback with the team and I am sure it would motivate all of us to continually enhance our service standards.

Thank you again for taking the time to share your feedback with us.

Look forward to welcoming you on your next visit to Hyderabad.

Kind regards
Eric Rimbeuf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Hyderabad Airport

Address: Rajiv Gandhi International airport , Shamshabad, Hyderabad 500409, India
Phone Number:
Location: India > Telangana > Hyderabad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in Hyderabad
#20 Family Hotel in Hyderabad
#20 Business Hotel in Hyderabad
Price Range (Based on Average Rates): $
Hotel Class:5 star — Novotel Hyderabad Airport 5*
Number of rooms: 305
Official Description (provided by the hotel):
At the new international airport, Novotel Hyderabad Airport is just 30 minutes from the city centre and 30 minutes drive from Hi Tech City, the Hyderabad Convention Centre, Banjara Hills and Jubilee Hills. Featuring 305 rooms and suites with free WiFi, business travellers can also enjoy the facilities of the Premier executive floor, along with the convenience of two restaurants, one bar, a pool and meeting rooms for up to 450 guests. The Novotel Hyderabad Airport also offers Sports activity like Lawn tennis, Basketball, Volleyball, a Spa and a 24 hour fitness centre. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, ACCOR, Priceline, Odigeo, Expedia, Hotels.com, Orbitz and Agoda so you can book your Novotel Hyderabad Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Hyderabad Airport Hotel Hyderabad
Accor Hyderabad Airport

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