Dear Volivoli and Nick,
I stayed here in 2010 with a student group and had a fantastic, excellent, overall enjoyable experience.
I was looking forward to coming back to the Volivoli I remembered in 2010, the laid-back but still high-quality service, the amazing and warm staff, the beautiful views, the amazing diving, and the welcoming atmosphere. I SPECIFICALLY made Volivoli a part of my return to fiji because of my great experience in 2010. Unfortunately, my experience in Novembered differed from my 2010 experience.
When I came in mid-november, I felt as if I was treated like a 2nd-class citizen just because of my economic situation: a study-abroad student who only had the budget for a SSI cert and stay in the dorms. Specifically, one night, I was chatting with one of the employees who was playing a guitar, and I casually asked if I could play the guitar after he left; he said that would be okay. After he left, I started playing the guitar, management (I'll just keep it general) swiftly took the guitar away from me and proceeded to tell me that "it's at our leisure that we have guests like you."
At that very moment I knew two things; 1) Volivoli was no longer what it was in 2010 and 2) I felt not welcomed at all.
I realize now that you guys are trying to change the Volivoli image to more family-oriented product, and with all the changes that entails, you're doing a good job. But I felt like I was left hanging by the wayside. I wish I would have been informed of this before I enthusiastically made my decision to return.
The dorm experience was okay, water obviously not drinkable from tap.
I wished the kitchen remained open (I was told of the reasons it closed).
Diving was, undeniably, the highlight. Wilo and Palo did a fantastic job every step of the way. Luckily, when I think of volivoli, I will remember the breathtaking reefs and beautiful diving a little more than my unpleasant interactions with management.
Nick, you're doing a great job, and with time Volivoli can become a very successful family resort, but I was absolutely, genuinely hurt by that experience, and I don't know if or when I would return to Volivoli.
- Also Known As:
- Volivoli Beach Hotel Rakiraki
- Volivoli Beach Hotel
- Volivoli Beach Fiji/Rakiraki
- Official Description (provided by the hotel):
- Volivoli Beach Resort is a dedicated SSI and PADI dive Resort on Viti Levu, Fiji. It is owned and operated by the Darling family, 16 year veterans of the area. Dive Facilities are world class and on site. All accommodations have ocean views.Nearby Bligh Waters are renowned for an amazing display of fish, pelagic creatures and soft corals. Guests enjoy snorkelling, Kayaking, Beach volleyball, fishing, village culture and sunset cruises.The darling philosophy is simple “We spend time talking to our guests, whether on a dive trip or over a cold beer”, says Nick, “This helps us fine tune the Volivoli experience” ... more less
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