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“Enchanting Koro Sun” 5 of 5 stars
Review of Koro Sun Resort and Rainforest Spa

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Koro Sun Resort and Rainforest Spa
4.0 of 5 Resort (All-Inclusive)   |   Hibiscus Highway, Savusavu, Vanua Levu 00000, Fiji   |  
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Hotel amenities
Special Price
30% off room rate
Ranked #7 of 10 Hotels in Savusavu
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Enchanting Koro Sun”
5 of 5 stars Reviewed July 10, 2013

We just arrived home from a six-night stay at Koro Sun. We stayed in a Streamside Villa. We are a family of four, with two teen boys. We can not say enough about how much we loved our time at Koro Sun! The welcome and daily service are so heartfelt and warm. Staff are smiling, and do so much to please the guests. We enjoyed the complimentary and fee-based activities with Solo, Romano, Dobbs, and others who we got to know and joke with. The manager Ty makes himself very available to guests. The food was fabulous, much of it grown on property. It was so fresh, light, beautifully prepared and presented.

We met several other families, and enjoyed spending time and adventures with them. Koro Sun is small, very relaxed, clean, and genuine Fijian. No big production or formal, fancy stuff at the resort, just a wonderful place to relax, re energize and really appreciate what Fiji has to offer.

Internet is fee-based, so if you are someone who needs to be " connected" all of the time, you may want to ask about price, but for us it was great reconnecting with teens without the electronics distraction. Instead, we kayaked, went SCUBA diving, snorkeled, played volleyball, swam, got massages and got wrapped in banana leaves!

We cried when we left, and felt like we were leaving new friends. It was such an inspiring vacation, one that we will treasure forever. A great big VINAKA to everyone at Koro Sun!

Room Tip: We love the Streamside Villas or the Edgewater Villas. Construction right now on Edgewater though...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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298 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
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English first
Plant City, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 9, 2013

My husband and I reserved a villa at another resort but unfortunately we were met with conditions that were not just run down but in honest they should be renting any of the villas that you can actually still get to. In an effort to still have a once in a lifetime vacation to Fiji, we walked in to the Koro Sun just hoping they had an accommodation we could afford available. We were met with friendly office staff as well as any other staff we walked by that greeted us with Bula, a smile, and willing to help us. We packed our stuff, and moved to the Koro Sun that day. Our room was clean and bug free. The air was wonderful but we didn't even need to have it on very often. The semi-outdoor rock shower was wonderful. The staff came twice a day to clean and prep our room. The food was wonderful. The drinks were well priced. The "included" activities were fun and the staff that lead them were all friendly and fun to be around. We found meeting other guests, while not prompted, was easy and we made some good friends. The banana leaf wrap at their spa was outstanding. My husband and I went fishing one day, not through the resort, and we brought the them back our catch to use if they needed. They prepared a special dish for us with our fish, which we shared with others in the dining area. They used the rest for other dishes. The owner, manager, and staff were always at hand and ready to help with any concerns while we were there. I wonderful vacation and excellent staff and location. The only "suggestions" we had were to work on the par 3 golf course they have (I think they don't even advertise it because it's not up to par) - however, my husband and I are not pro golfers and had a wonderful time on the course as is. They staff helped us find our balls and over all we had a really fun time on the course - not for a pro - but big fun for anyone who wants to practice and enjoy a unique and beautifully located course. Other memorable experiences; the local village coming to sing and dance before dinner, a traditional dinner we saw them cooking all day with banana leafs, snorkeling off the reef right of the hotel beach, sunset open fire cocktail party on the beach. I could go on. We will go back to Koro Sun if we ever make our way back to Savusavu. Also, we didn't have our kids with us (we have 3) but they children's program there was wonderful and the activities staff was great. My husband and I watched kids of various ages from multiple countries interact and become friends. Very wonderful to see. The staff also taught the children some basic history. We saw all the kids very comfortable and wanting to stay at the kids club as long as they could. They really seemed to balance fun for adults only, families, and kids (even Teens!). I would stay again in a heart beat. I'd stay again for a romantic week (which we did), bring my kids, or even my parents. I hope you enjoy as much as we did. Vinaka Koro Sun. You really turned a bad situation into a wonderful vacation we will remember always.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed July 5, 2013 via mobile

One the one positive the staff are so friendly, happy and I hope they are looked after.

Dont stay in the bures. They are outdated. The general build quality is poor. At 600 a night I would expect a lot better. Its as if when it was brought in 1999 it hasnt been touched. The duvet was stained, the curtains were stained. The curtain rail fell out. The toilet didn't work. The bathroom sink was dirty. Top of the toilet was stained and on arrival smelt. One of the two rooms we had you couldnt sleep in as the strong mouldy smell was too intense. Ac remotes didnt work. Electrically is not safe. Light fittings were half hanging out and the overloading cause lights to flicker when turning on appliances. The kitchen sink wasnt cleaned and we had a single knife fork and spoon. The fridge was not clean either. And as for the meal.... not only was it cold, the potatoes werent mashed properly and the pumpkin was half cooked. Ive got no problem paying 600 a night but I expect it to be worth it.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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TyGoulter, General Manager at Koro Sun Resort and Rainforest Spa, responded to this review, July 9, 2013
It was a month of mixed reviews, and unfortunately this guest had an unfavorable experience. Many of our bures have more westernised modern feel to them in their construction style and some have a very Fijian feel to them. This guest stayed in the later which were constructed in 2005, not 1999 as the reviewer suggested. This is also same room many of our guests have enjoyed and written so here on trip advisor. That being said, I can not apologise enough for the poor state of the rooms cleanliness and we are very embarrassed that we allowed a guest to be checked in to the room before it had been fully prepared. We had a breakdown in communication with the housekeeper who cleaned the bure and assured our reception it would be ready for the check in. Although the beds had been made the rest of the room had not been finished for check in when reception understood it to be ready. The toilet was checked and flushed fine, the battery in the AC remote was indeed flat and replaced. The curtain rail mentioned and single light fixture that had come released from the ceiling were fixed when we checked their room on checkout the following morning. We made a refund to the guest for their experience and openly admit our operational systems failed on this day and that we failed to provide a quality stay for this guest. Our sincerest apologies.

Ty Goulter
Resort General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 2, 2013

We stayed at Koro Sun in June 2013 and would definitely stay there again. The resort - lovely, very large and set amongst the hills and rainforest. Rooms were spacious and clean. Overall, buildings are a bit older (not run down exactly but if they didn’t do all the maintenance, it could become so). A few bugs in the rooms but that’s to be expected staying in a rainforest setting. I’d give it a 7 out of 10.

Service - The service we received was exceptional. All were genuinely friendly and we got to know the staff on a personal basis (lots of hugs and kisses when we left). Ty, the manager, has certainly created a happy culture with the staff and he met every guest upon arrival and spent a lot of time mingling and talking to guests and staff. I've stayed at other high-end resorts in Fiji and their service is below average in comparison to Koro Sun. The food was great. Cocktails excellent. Staff went out of their way to give us outstanding service and accommodated our every need. They coordinated with our conference at another resort for our travel to and from. They arranged a waterfall/village visit on request, on a day they don’t usually offer the excursion. I’d give it a 10 out of 10. Nothing was too much trouble.

The island – large and beautiful and the people were friendly and genuine. Lots to see and do. No sand on beaches, all coral and rocks.

We've been to a few places in Fiji over the past few years. Koro Sun staff and the Fijian people at Savusavu stand out from all the others as genuinely friendly.

Thanks Ty and all your wonderful staff. We'll be back next year! Cheers, Vesna & Braden Shields

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Madison, Wisconsin
1 review
4 of 5 stars Reviewed July 1, 2013

My husband and I recently traveled to Savusavu with another couple. We stayed at the Koro Sun Resort after reading some reviews and contacting the resort with some specific questions. It's hard to choose a resort when you live on the other side of the world!
Upon arriving, you are greeted with a welcome song and a foot bath/massage. We stayed in a 2 bedroom ocean view bure. It had two king size beds in each bedroom, a common living area with refrigerator and hot water kettle, one bathroom and another outdoor shower. The accomodations were great for chilling out a little bit between activities. We didn't spend too much time in our room. Even though previous people have complained about the bed being hard, it wasn't as bad as I had expected (especially after reading these reviews). They could be replaced soon. The resort is working on updating the villas/bures.
The staff at the resort really made the whole trip. They were very attentive and genuine in everything they did. Also, the food is top notch. Three course meals everyday and nothing repetitive. Very impressed! Great variety of drinks as well.
The activities the resort offers is something you should take advantage of, especially the kayak trip to bat island, the waterfall hike, pearl farm tour and snorkeling. If you are dive certified, you must dive with Koro Sun Dive Shop. They were extremely helpful (especially when you are a first time diver) and took us to some great dive sites! Sea turtles and hammerheads anyone? Pay the 5 Fijian dollars to go to the private sand beach down the road, it's worth it. A great beach to lie on and relax.
The beach had some beach chairs and two swinging beach beds for leisure. Yes, you do walk across the non-busy street to get there but it's literally outside your door. We were there multiple times a day. Great snorkeling at high tide.
****Bring your own snorkel gear and take advantage of all the coral and fish on the Koro Sun Beach, otherwise you have to rent.

Room Tip: The ocean view bures were closest to the beach.
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  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California, United States
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 17, 2013

My husband and I had a great vacation at Koro Sun in mid-May 2013. His review (jwg2) covers what are reasonable expectations for vacationing in the rainforest near a small town in Fiji. I’ll fill in what he left out.

My favorite part about staying at Koro Sun was that the activities are genuine, not some hokey touristy productions. The trip to a waterfall (included in our Groupon – which was an amazing deal) was really special. We stopped in town to buy dried kava as a gift to the villagers whose land the waterfall is on. There was a little ceremony at the village – traditional, not for our benefit – during which permission was requested to visit the waterfall. Afterwards, a villager (the chief’s nephew) walked us around and showed us the houses, church, and river, and told us candidly about their lives. Then he walked us to the waterfall, telling us about the farming on the surrounding land. The scenery was spectacular, as was the waterfall, and swimming under the waterfall was magical. Other activities also exceeded expectations. When the tides were not favorable for hiking the beach around Bat Island, our guide used a machete to hack a path across the island to approach the cave from the back, leading a trail of us cross-country through the rainforest (where we came out in a crystal clear creek with tiny blue fish). Because we are divers, I often find that the snorkeling at resorts is poor, with every polyp kicked off the scruffy coral. However, the snorkeling trip at Koro Sun was to a wonderful reef – the back side of what we had been diving the previous days. Other activities were also fun: the meke presentation by villagers was heartfelt and heartwarming; the Manager’s reception up at the owner’s house on the hill gave us a great view of the island and of the enormous fruit bats in flight. Ty, the Manager, surprised us when we asked how he ended up in Fiji, spinning a (true) yarn worthy of a novel (hint: it involves a circus high-wire act). In short, nothing at Koro Sun is lame.

The flipside of “not lame” is “not cushy.” Just forget the laptop – seriously, this is neither the time nor the place. As others have pointed out, the wifi is not good, so just decide to go off the grid for a bit. Bring good sport sandals or surf socks, because there are walkways that are slippery when wet, and not all have handrails. Some people have complained about paying for drinking water, but you really don’t have to. You are given two bottles of Fiji water when you check in, and you can have those bottles (or your own reusable water bottles) refilled for free from a purified water tap at the bar. We also boiled water in our room teapot and let it cool to wash our toothbrushes and have extra sterile water on hand. Anytime in the tropics you should avoid getting water in your mouth in the shower and from the tap.

As jwg2 pointed out, Ty was very accommodating when we missed our flight from Savusavu to Nadi and needed an extra night at the resort. Both Air Pacific/Pacific Sun and Koro Sun acknowledged that they each had some culpability in our missed flight and both took care of us appropriately (Ty in Savusavu and Air Pacific in Nadi). We ended up with a full day in Nadi before our international flight, which was filled with a great tour arranged by a friend of Faizal’s, the Koro Sun’s bartender. If you will have a day in Nadi, ask Faizal for Junior’s contact info. You’ll have a laid-back, memorable day with a friendly guide at a reasonable price. Another stranded couple joined us on our tour (very cute newlyweds), and we had a great time.

One last item of note: at our last meal at the hotel in Nadi we ended up being extras in a Bollywood movie, Santa and Banta. The director asked us to move to a different table so we could be in the scene, while Santa (Sikh, not Claus), ran through the restaurant. Overall, the Fiji vacation was great, and I recommend Koro Sun to vacationers who look for experiences that are not just like home when they travel.

Room Tip: We liked bure 14, which some people complain about because it is up the hill. The view was great, an...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 10, 2013 via mobile

Stayed here for three days after being in the bush for a week. Hotel looks nice but the place we stayed had continuous hot water problems and low pressure. We finally moved to a nicer place only to get locked out when the staff broke the key in the lock. Toilet leaked in that place with only a little better hot water. Place is really rundown but the staff is very friendly. Wifi is terrible unless your in the lobby or dinner area. . The beach is beautiful and they have nice excursions. For the price we paid we should have had a better experience. Had nicer accommodations in the bush.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TyGoulter, General Manager at Koro Sun Resort and Rainforest Spa, responded to this review, June 24, 2013
After this review was posted I was able to speak with the guest regarding his review as he had posted it before checking out. The guest was with a group of 30, and it appeared as though one of their booking agents suggested all would have the same room type and they would be in our Edgewater Premium Villas. In this situation it was hard to please guests who had such high expectations of rooms when the bookings themselves were for our entry level rooms, which are of course nice, but half the price of our Edgewater Bures. Although we were able to upgrade one of the groups VIP's to an edgewater (complimentary) we only had one available at the time and we were unable to accommodate the same request for an upgrade from this particular guest. The guest raised concerns about his first rooms hot water, which the maintenance team thought they fixed only to find a faulty part which has now been replaced. We agreed to relocate them to a larger two bedroom bure with air-conditioning, its own kitchen and pool, which I can assure you were far superior to their accommodation in the mission where they had stayed previously. I asked if there were any issues with the Raintree Bure we moved him to, and he said there was a small leak in a pipe behind the cistern which only leaked whilst the cistern was refilling, but it was not a problem and the rest of the room was fine. I apologized for the leaking pipe behind the cistern, which now that we are aware of it, has now been fixed. To say the resort looks nice and then refer to it as run down because of one or two minor maintenance issues that can be quickly fixed I believe was quite unfair, especially when he seemed to not have any other complaints to me in person about the room we relocated him to, but he did not elaborate on this view point other than to say he had worked in maintenance before and that as a VIP in the group he had expected a better room. We openly admit that like any other resort we have items that require maintenance from time to time and being placed on 60 acres we deal with these as quickly as humanly possible once they are reported. As with the previously disappointed guest, if issues are reported it would make for a far more enjoyable stay, rather than saying nothing and leaving poor reviews. On behalf of the owners and staff I apologize for being unable to provide a better experience for this guest.

Regards,

Ty Goulter
Resort General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Koro Sun Resort and Rainforest Spa

Address: Hibiscus Highway, Savusavu, Vanua Levu 00000, Fiji
Phone Number:
Location: Fiji > Vanua Levu > Savusavu
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Savusavu
#4 Family Hotel in Savusavu
#4 Luxury Hotel in Savusavu
#5 Romantic Hotel in Savusavu
#7 On the Beach Hotel in Savusavu
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Koro Sun Resort and Rainforest Spa 4*
Number of rooms: 43
Official Description (provided by the hotel):
Our northern unspoiled location offers you the genuine warmth and friendliness of the Fijian people, beautiful lush tropical surroundings, and warm, impossibly clear waters. In a remote setting that defines paradise, Koro Sun Resort & Rainforest Spa immerses you in a genuine Fijian experience that's nirvana to the core. In the unspoiled native north on "Fiji's other big island" of Vanua Levu, this 160-acre sanctuary was born of a nature lover's dream. The tropical retreat is etched within a coconut plantation that's encircled by lush rainforests at the edge of a stunning private lagoon. From the moment you arrive, the Koro Sun staff embraces you like family. They greet you with a song that welcomes you to your home away from home. Certainly, the Fijians are known around the globe for being the most warm and friendly islands on earth.That hospitality - coupled with our diverse accommodations and recreation - has made Fiji's Koro Sun Resort an international favorite for relaxing holidays, active family vacations and magical romantic getaways. You may experience the latter in our brand new Edgewater Bures, with lagoon front location. Our 43 private bures and villas are spacious, individually appointed decor and fully air-conditioned. Your stay is all-inclusive - from airport transfers to bountiful gourmet fare and a flurry of non-motorized water sport activities. Beverages are additional. ... more   less 
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Also Known As:
Koro Sun Hotel Savusavu
Koro Sun Resort All Inclusive
Koro Sun Resort And Rainforest Spa Fiji/Savusavu

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