When my husband and I decided that we needed a hot, relaxing resort hotel, the Hyatt was our first choice. Although we haven't been for a few years this was our fourth visit here. Very little has changed. The pools, grounds, beach and snorkelling are all outstanding - among the best we've ever seen. But..... The food, in our opinion is what has always let this hotel down. I read with excitement on this site that there was a new executive chef but things have got worse rather than better. When we first visited this hotel, about 8 years ago, the clientèle was predominantly English or Western European. Now the majority of the gusts are Russian and Arabic. Which is obviously fine but while I realise that the food on offer needs to reflect the guest profile it seems to us that every other night the theme was Arabic. Which is also fine, but there was very little variation within the theme and what was on offer was not as good as it could be. For example, I love falafel which were served at breakfast but were extremely bland as were the kofta served on every Arabic night. We stayed two weeks and the food really was very similar every day. I know that you can participate on the Dine Around scheme but we prefer to stay put and relax for dinner so that was not an option for us.
The queue for the egg station at breakfast was normally so large (18 people one day) that we didn't bother. There is no bacon or indeed pork of any description on offer. This is obviously related to the culture of the country but in order to offer a balanced diet to suit as wide a range of guests as possible most hotels get around this by ensuring that they have a chef who is able to handle pork or offer 'beef bacon' for example. In a hotel of Hyatt's profile I was rather surprised at this.
The service is, well, Egyptian. Not over friendly but efficient. Room service which we had several times was excellent and one or two members of staff stood out, in particular the pool boy. My one irritation with the staff was the man from the beauty salon I think (possibly called Alex?) who pestered us daily in a totally unprofessional and over familiar way until we had to be very firm with him to get rid of him.
This whole area is extremely quiet at the moment and there are bargains to be had. So it's well worth a visit. I am not sure why this hotel is rated below others in Taba Heights as the consensus from guests there was that it was by far the best (although let down by food!). It has an enormous number of repeat guests which speaks for itself.
It reminds me though of a pub kept open to keep it's licence going. There is no attempt at updating (the televisions are out of the ark!) and deep cleaning standards have definitely gone down. They have a very casual attitude to large scale food hygiene. My husband had a very bad stomach complaint while he was there and while I am in no way blaming the hotel for this I am very surprised that the almost mandatory bacterial hand gel insisted on in most large hotels, cruise ships etc was not more readily available or insisted upon. With buffet catering where every person lifts the lid of the chaffing dishes to get their food, bugs are far too easy to pick up. A trip up to the village on the courtesy bus sorted this out with a purchase for £1 of some really effective tablets.
Would I go back? Yes, absolutely because the food really is the only problem but for one week only not two.
Not related to the hotel is my review on this site of the only excursion we did. We found the Petra trip which we were really looking forward to, not worth the cost or effort I'm afraid.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.