We arrived Tuesday 18th November having looked forwarded to a two week relaxing holiday in an area which would guarantee sunshine.
Many hours research was carried out before deciding on Sofitel Taba Heights.
Having been told that Egypt Hotel star ratings do not compare with other countries, we considered by booking The Sofitel we would at least experice something close to a 4* rated hotel.
Our main aim was to have a relaxing time on beach looking forward to a reasonable evening meal and a reasonable bottle of wine.
Our expectiations were so far removed from what we actually received. The list is endless but will try and keep to the basics.
Taba Airport - Dire, extremely poor sanitation, far cleaner to dig a hole and accept the embarrasment. After all it is what the locals do. Transfer from Airport like travelling through awar zone with several check point and armed gaurds along the route.
A bit like being ferried to a prison without wearing the shackles.
Hotel - Grounds and Buildings - Good
Room - Acceptable, our room had shower and no bath. BEWARE SHOWER VALVES ARE NOT THERMOSTATICALLY CONTROLLED - AFTER SETTING HOT AND COLD SUPPLY TO A COMFORTABLE SETTING, YOU WILL BE STANDING UNDER WARM WATER ONE MINUTE AND SCALDING HOT THE NEXT, VERY DANGEROUS FOR YOUNG CHILDREN AND THOSE WHO MAY HAVE BEEN IN THE SUN TO LONG.
Food- Very difficult to make up a complete meal, would not feed this muck to my worst enemy. If you like quality or reasonable food and a reasonable glass or two of wine, this place is definatley not for you. Not much else to do in the evening if your time at the table lasts five minutes. Our staple diet was bread rolls and more bread rolls for the entire stay. If you wished to purchase a bottle of reasonable French / Australian Wine you had better make sure you take out a second mortgage as you will be paying In region of £50 a bottle - Rip Off.
My wife and I went down with a seriuos sickness and stomach complaint which was running rife at this hotel. We believe to be hygiene / food related as the food was presented and kept in a very unhygenic manor. My wife was on saline drip due to loosing so much weight. We are just about getting over the illness having contracted the illness on 22nd November and time now being 7th December. Spent two thirds of holiday not well. We were astounded when we found so many others with same complaint. We were put on pain killers, anti biotics and several injections all administered from on site doctor. We had to pay for the pleasure of being ill which we believe to be hotel related.
Look out for the badly scratched and dangerously chipped plastic beer mugs at the pool bar. Can not believe that a hotel of any rating would serve beer from such a drinking vessel.
Eating Plates were found to be badly water marked from dishwashing, could scrape your finger across the residue and still find difficult to clear marks from plates. One occassion all plates in stack were as bad as each other.
This hotel has put us of from staying at any Sofitel and sadly put us off ever returning to EGYPT which is a shame as the sunshine was wonderfull, beach nice and staff very pleasant.
Find it difficult to rate this hotel at the time we were staying any higher than 3 star with quality and presentation of food being a generous 2 star.
To conclude, this was our worst holiday experience ever and awaiting reply from First Choice as to why we were put through this experience from Hell without being informed of the problems this hotel was having.


(17 votes)









