Travelled on our annual family-free, girly break 12-18 October. We thought we’d try a different destination to Dubai this year and comparative weather, together with rave Tripadvisor reviews, we opted for Baron Resort. Flew with easyJet and were collected from Sharm airport by the hotel’s courtesy bus.
Booked our trip 10 months in advance and had reasonably regular email contact with the hotel. It, therefore, came as quite a surprise on our arrival, that our Junior Suite was not, and could not, be made up as a twin-bedded room as had been stipulated from the outset of booking. After much heated discussion as to why the hotel hadn’t understood what I had meant by a ‘twin-bedded room’, and there being very few choices offered without having to accept an additional ‘camp’ bed, we eventually opted for down-grading to a standard twin room which was ‘cosy’, especially in the bathroom.
However, the hotel was wonderfully quiet which was fab for us. On our first day I counted approximately 40 people around the extensive pool area and roughly the same on the beach. Weather was perfect and the majority of the staff, as previous reviewers have said, were relaxed, smiley and helpful. Food was good although we found the lunchtime pool menu limiting after a few days and especially as my friend eats a gluten free diet. Swimming off the beach was pretty much a no-go due to the coral (is this the same throughout Sharm?) The included massage was lovely and we also took advantage of the included laundry service and, therefore, came home with a clean case of clothes. Also, although dubious about travelling to Sharm, we felt perfectly safe and it never crossed our minds whilst we were in resort.
On day 3 of our 6 day break, cue the arrival of approximately 200+ Russians en masse! Mostly girls and aged between 20-35 and on some kind of tourist operator conference. The resort was completely taken over by loud marauding people, music on the beach, empty bottles strewn over the resort, and generally gangs of sunbathers interrupting our wonderfully peaceful escape. Snorkelling off the jetty became hazardous as I got whacked in the face by idiots in fins scrambling for their piece of sea with absolutely no regard for others. The Russian conference attendees were easy to spot as they all wore coloured wristbands.
We moved to the farthest corner of the beach and could still hear Russian music twanging from multiple locations on the beach. We made several requests both directly and to Reception to tone it down but we were a small number amongst the throng and were ignored.
It was like an 18-30’s holiday that we’d accidentally stumbled into and couldn’t escape from. During a sundowner, my friend and I were absolutely swamped by people pitching up to our table, sitting at the empty seats without asking, talking over us, and smoking in our faces.
Unfortunately, I couldn’t get the hotel’s internet to work as we decided just to leave and book in at another hotel, but without a confirmed booking elsewhere we were reluctant to go.
I certainly don’t begrudge the hotel having custom. I do begrudge not informing all of said custom beforehand that the majority of your holiday will be spent with a HUGE number of guests that aren’t on holiday per se but will be in the resort for a conference and a ‘good time’ a la 18-30’s style. Our impression of the resort before arriving, was one of 5* excellence, discerning peace, excellent customer service and coupled with clientele of high expectations. That’s not our experience at all.
It then became apparently clear as to why we had experienced so much aggravation with our initial room problems, in that the majority if not all the rooms bar a few had been reserved for the conference attendees so there was absolutely nothing left to offer us that was comparable to our original room booking.
At the time the 200 or so Russians arrived, the staff also changed and there was no longer the friendly smiley banter but stressed, sour, unsmiling faces – particularly at the front reception desk. However, worthy of note was Anja in Customer Relations who was an excellent customer service ambassador for the resort and although she knew the answer, continuously asked us how we were regardless.
I would like to think we were just ‘unlucky’. Not only did our holiday coincide with a large organised party of generally rude people hell-bent on enjoying themselves at every one else’s expense, but we also left the resort at precisely the same time too! Trying to check-out, locate our luggage, and find somewhere to sit was impossible – we gave up and asked for our car to come earlier. Only Mr Bean could have written the plot!
We genuinely thought we were on to a winner this year with our hotel and destination choice, and this is certainly not the tone of review I thought (or hoped) I would be writing.
Be very specific, check and double-check with what you think you are booking especially if they are...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Greetings from Baron Resort – Sharm El Sheikh!
We would like to thank you very much for having been our guest recently and for taking the time to write your feedback about your holiday experience.
We will highly consider all your valuable comments and would like to express, that we feel deeply sorry about not having met all your expectations and we do sincerely apologize for any inconvenience happened during your visit, especially the issue with the twin beds, as suites are usually equipped with king-size beds, and that you felt not comfortable during the conference group at our resort.
I will as well personally contact you by email and we all hope, that you will give us the opportunity upon another stay to show you our excellent 5* customer service from the beginning till the end of your vacation from all aspects.
Best & sunny regards from the Ras Nasrani Bay
Abdel Hamid Ahmed
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.