I have travelled to Egypt 2-3 times a year for the past 8 years so I think my review should be valid. I have stayed at many hotels but this is the one that tops all trips. I wont go into the condition of the hotel as I think you get the picture. I will only make 3 points that toped it for me. 1 This is the first hotel where they wash the disposable plastic cutlery(Grey plastic teaspoons)? 2 No iron in hotel??? . 3 No Dishwasher and Staff washing the glasses (Most are chipped) in tap water and no fresh water for ice. I cannot blame the staff for the hotel as they cannot be blamed for the condition and most are just trying to make a living and are pleasant. About %30 so it’s a shame as the others spoil it for these guys. Now where do I start?????????? The management walk around like they are in the Ritz or the Burj Al Arab. I only saw 1 manager actually do some work and they think they are there to just give orders to staff and walk around. The pool is freezing as no heated pools in hotel. I never went all-inclusive as I had a hunch about the food. I was right!!!! Hence the reason I never got the Trots!!! There was an epidemic of the trots for my whole stay, which was over 3 weeks so I saw many people come and go. At least %40 of families during their stay would have the gastroenteritis at some stage (very poor hygiene measures from hotel). When you book in to the hotel all they want is for you to do everything with them (Which is more than double when you go through the hotel) The shop outside is more expensive than Harrods. And the gift shop??? Its cheaper to go Tiffany’s. The New Years Eve was a celebration of the management giving themselves pats on the back. It was more like a Iddy Amin gala. I went late and left early, But the general manager made the mistake of threatening me said because I went elsewhere and the rep(Hany) said he would call the police for leading guests away? I called my company (They advised) and I went back and asked them to call police, the reception would not?????? I was disgusted with the behavior. There were episodes of staff trying to get in the knickers of all females 15 upwards which was repugnant. Sleazy room cleaners that float around and try to get anything they can from you. 2 faced managers that smile and talk about you to your face (Yes I can understand Arabic) and a Spa that tried to charge £65 pound to get nails done, to and old lady who had a stroke??? Basically someone has brought a hotel and employed all their friends and family. Also they are constantly looking for ways to siphon your money away and over charge for everything as this hotel is all about making money without the service. So if you want a holiday with more drama than “Eastenders” or want your children to sit around the pool all day (No activities or facilities) or want your wife or child (above 14) to be lurched and stalked by staff, (Beware of Hatem reception) or want the Trots or want to throw away money this is the place for you. The General Manager was the worst excuse, as I never saw him actually do anything. I don’t know how they managed to get such nice people to go to the hotel as I met some nice people and families there, which was a bonus. This hotel is not for Brits! I have stayed at worse places but it’s the way its run by the management and the smarminess is what takes the biscuit. Please dont respond to this with an email as it automated or trying to deceive or exonerate yourselves and I will post the pictures up to prove my point.
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- Also Known As:
- Grand Viva Sharm Hotel Sharm El Sheikh
- Falcon Hotel Viva Sharm
- Falcon Hotel Sharm El Sheikh
- Falcon Inn Viva Sharm El Sheikh