Stayed at this hotel from 25th May to 1st June and on arrival we were pleased with the hotel in general. Everyone was very helpful and friendly (although my daughter (aged 23) found some of the staff over friendly and sometimes a bit lewd with their comments. Our room was basic, (Room 1058) but clean, overlooked the gardens by the childrens pool and suited our needs. We had a double bed and a sofa bed which meant my daughter and I had to share the double bed, but it was big enough for this not to be a problem, and comfortable whilst my 11 year old son slept on the sofa bed. One bonus was the free safe in the room and the fridge where we could keep bottled water cool. The hotel give you a free bottle of water when you arrive and ask you to keep the bottle and refill it from the water fountains around the hotel. There is also free air conditioning in the room which is great as the temperature whilst we were there reached 57 degrees! We did not get towel art every day, just on the 2nd day and one other day during our week stay, which disappointed my son as he had read all the reviews and seen all the photos and was looking forward to it. We had a problem locking our patio door but this was quickly sorted out, although it was hit and miss, whether it locked. A bit worrying as we were on the ground floor.
We also found the corridors could be noisy at night, with people running up and down and shouting in the early hours when returning to their rooms and early in the morning.
The food was mainly good with several choices, although towards the end of the week we were beginning to find it boring (and we are not fussy eaters). The bread is lovely and they had lots of different types. At breakfast, we steered clear of the cereal because it was near the door, uncovered and there were always flies on it. It was nice to have tea and coffee served to you at the table and after a few days, we didnt have to order our drinks, as the waiters remembered what you wanted and they were just bought to us. Great unless, you decided to have something else for a change. One evening, we had butter on our rolls with our soup and after eating some, discovered the butter was off ( my daughter thought she was eating Stilton and sweetcorn soup, instead of sweetcorn soup!). The next day, there was a new brand of butter. We tried both pools and found the quiet pool too quiet and found it hard to understand why the management had decided to put the childrens pool in the quiet pool area, and a table tennis table, as this led to people complaining about children playing and making a bit of noise. We preferred it by the animation pool where there was music and games. The sunbeds are very comfortable and there are some nice touches such as cold towels and fruit being bought to you on your sunlounger twice a day. The pool staff put the umbrella's up for you.There were always plenty of sunbeds, no matter how late you arrived at the pool, although you get the regular sunbed reservation squad, claiming their beds each day. However the pool area's are shabby, with peeling paint on the floor and cracks and could do with smartening up as it lets the hotel down. The first few days we were there, we had hotel staff constantly trying to sell you extra's sch as diving trips , photography and spa packages. The accepted a refusal but still would try again when they next saw you. The hotel do provide 'do not disturb' signs to put on your umbrella but these did not always work. The pool closes at sunset but we found that the staff would start clearing up quite early, usually around 5pm and it is difficult to know exactly when sunset is, but i would say 6pm at the earliest and we saw children being told to get out of the pool before this.
The animation team were great and worked hard, but the evening entertainment was poor and disappointing. The guitar player in the lobby bar was good and nice to listen too. We booked the hotel sunset cruise as everyone recomended it and was extremely disappointed when it was cancelled the evening before due to a forecast of high waves. On the day, the sea was flat and we wonder if the real reason was that there were not enough people booked on it. Instead we went out on a glass bottom boat from the hotel beach (£10 per person for an hours trip) which included a ride across the bay in a speed boat, which my son loved, and we saw the coral and fish without getting wet. The hotel beach was nice,with a free bus there and back, although the sand is gritty. The fish swim around your feet when you are in the sea. We visited the old market, again, using the free bus from the hotel, and found this an unpleasant experience for 2 women with a child.We made sure we respected the culture by wearing long dresses and covering our shoulders. We were hasselled from the momment we left the bus and sworn at when we didnt want to go in shops and again my daughter had to put up with lewd comments. Some of the traders physically tried to get us into the shops and followed us when we politely refused. My son was so overwhelmed and frightened, it made him cry. We did however, see some very good dancing displays but you have to be careful where you stand or sit or you will be asked for money . Also do not take photo's of the camels or let anyone take a photo of you with a camel because you will be made to pay £10.
Mosquito's were a problem and we all got bitten but the hotel staff were constantly spraying the outside areas to try to combat the problem.
The day before we left, a letter was put under our door with prices for late check out rooms. We were not leaving the hotel until after 6pm and check out time is 12pm. This letter and its wording led us to believe that the 'all inclusive ' stopped at midday, so that in order to have lunch and drinks up til we left, we needed to pay for the late check out, although we didnt really need the room as there was a courtesy shower room available, free of charge.We asked several members of staff, if this was the case and they all confirmed it was. I went to reception to book late check out and was told to go back at 9am next day. I asked if our room as available and was told it was. I went back at 9am the next morning to pay and was told the room was not available but that I could move to another room for 6 hours! I again asked if we could still have lunch without the room and 2 reception staff said "not unless you pay" Eventually they agreed i could have our room til 5pm as we needed to eat and drink and I paid £21. Upon talking to the animation team and other holiday makers, I discovered that I need not have paid this money as lunch and soft drinks with lunch, were included as our first meal on arrival had been dinner. However, no drinks after lunch would be served to us. I went to the general managers office and spoke to him and after lots of denials from the other staff about what they had told me, it was decided by management that it was 'just a misunderstanding'. I got my money back and was allowed to keep the room til 5pm, which as it turned out was a godsend because I fell ill that morning with stomach cramps diarhoeah and vomiting. I became more unwell as the day went on and have been very ill with gastroenteritis, which my GP thinks I contracted from food in Egypt, (as it started before I left) for 6 days and am still not completely well. We did not eat or drink anywhere but at the hotel, so this has marred the holiday.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.