Our Trip was November 19 to 30, we were met at Airport by Bright Sky travel (Sub Contractor ot Thomas Cook) when we got to hotel, we went through usual check of passport, and received complimentary drinks, although when reception was busy, we noticed that this went bye the board.
The Taf Taf then took us to our room, in block 32. The rooms are certainly not 5*, more like 2 *. And looked a bit well worn.Our complimentary bottle of water was not there, guest relations in reception said they would sort it, it never happened.
The complex is full of Russians and Italians, the Russians are rude, abrupt, and never raise a smile. The Italians were ok, a bit more friendly.
To get to the Canteen we found easiest route was to get Taf taf to reception, go down the lift and then walk. Most of the time 2 out of 4 lifts were out of order, this went down to just 1 working, which also kept stopping at ground floor and refused to shut door. We complained to reception, but nothing got done.
The Biggest let down was the Oasis canteen as I will call it. Seats about 5-600 people, so its chaos, the food was mostly cold. And the selection especially for breakfast very poor. Luckily we only went half board so only had to travel up twice a day on the taf taf's.
The animation team did pass by our pool, in block 55, but never spoke to us, appeared to know that we were English, of which we only came across about 4 others.
The swimming pools are fine, as was the weather, and the towel man very helpful.
The problem with this complex is, due to its size, standards are low, take a peak into the canteen behind were they cook the eggs, you will see its filthy. The tables are not enough for the amount of people, so they have to clean the tables as quick as they come empty. A quick wipe by a dirty cloth, and thats it. The canteen staff go round with a filthy trolley collecting dirty
dishes. Be very careful what you eat here.You can imagine how standards will slip in a canteen feeding 5-900 people 3 times a day. Its just chaos. Not a relaxing meal at all.
The shops in the complex are ok, the usual try and grad you in, but this is just business as usual in Egypt, as other countries like, Tunisia, and Turkey.
Another big dissapointment was our rep, Thomas Cook subcontract to Hotels4u, the rep appeared at the welcome meeting, but that was the last we saw or heard from him. He promised to put a slip under door the day before departure showing pick up time, this he never did. I had to make several phone calls to establish our pick up time.
On the whole, weather makes the holiday, but would we go here again, not likely.
The Guest Relations manager, was excellent. But getting the English to come here will be an uphill battle. A 5* hotel in this country only compare to a 2 to 3 * in UK. The 5*'s are probably due to the facilities, not the standards of food, or cleanliness.
Go to first floor to avoid noise, and the ANTS
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.