We have just returned from staying at the Le Royal Holiday Resort, 26th May - 6th June 2013.
We arrived greeted by friendly staff offering cocktails. We were taken to our room, we opted for a Superior Room comprising of a Super King Size bed bedside tables, writing desk TV cabinet, 3 piece suite, coffee table double aspect patio door, wardrobe, additional bed and en-suite bathroom with large walk-in shower. Lots of space and sitting area, flat screen TV, English channels with films and sports on all the time.
The Hotel having recently opened and not at full capacity is giving the staff the opportunity to get the service right before going to full capacity, so far the hotel is doing a great job and providing an excellent customer experience. The only area at this stage for me needing tweaking is the evening entertainment programme.
POOL AREA/SLIDES: All pool areas were very clean and the staff were very attentive and helpful. Staff were even on hand to wipe away excess water from the approach area to the pool steps to prevent slips. Most of the slides were open, a new slide was under construction but the area around the construction had been discretely screened off and was very near completion as we left. The WAVE POOL and LAZY RIVER were also under construction. The Wave Pool was visually complete so didn’t look unsightly, the Lazy River was hidden from view unless you really wanted find it you wouldn’t have seen it.
You access all of the slides via a separate steel staircase with wooden treads, which are needed in 40 Deg + Temperatures. A member of staff was at the top of each slide to ensure your safety and to make sure young children didn’t wonder onto the slides without adult supervision. The attendants even walked down the steps to help women and children carry the inflatable rings which were used to ride on.
POOL BARS: Very clean, staff very friendly and once they get to know your needs they bring you drinks without you having to go back to the bar to re-order.
SHOPS: All are open and prices in line with areas outside of the complex so you don’t need to worry about getting inflated prices just because you are within the complex. They are not allowed to approach you to go in their shops so you will not be harassed. The Photo shop has photographers walking around and prints cost £5 for a 6x4
FOOD: There are two main eating areas; The OUTDOOR FOOD COURT and the INDOOR CASCADES RESTAURANT. The food overall was very good. We tended to eat at the outdoor food court during the day and at the indoor restaurant during the evening. The main reason for this was that by the end of the day we preferred to stay in the cool air conditioned surroundings while we were dressed for dinner. The food is better overall in the Outdoor Food Court compared to the Indoor buffet style restaurant. They wash and cook all their food in bottled water so you can eat the fruit etc so DO NOT WORRY ABOUT CLEANLINESS IN THE KITCHEN AREAS THEY ARE SPOTLESS.
CASCADES RESTAURANT STAFF: Our star employee was HANNA, as soon as we entered the restaurant he was there with a smile taking us to our table, asking if we were having a good time and seemed genuinely interested in us, very attentive to our needs, very good with our 10 year old. People like HANNA make a real difference to your holiday; his customer service skills were second to none. The restaurant manager HAMZA was always there checking on us and was there as we exited the restaurant to wish us a good evening and check we were happy.
FOOD COURT STAFF: Star staff member REDA fantastic customer service very funny and brilliant with kids!! Also MAHMOUD who works on the pizza station.
Kids Club – We didn’t use any of the facilities as our daughter 10 thinks she is too grown up now!! We did however meet the staff a few times and see them interacting with the children Nicole, Beth and Adam were brilliant. They were friendly, professional, and helpful.
The kids club is free! They run them from 10am - 12pm, 2pm -4pm and 4.30pm - 6.30pm. There is a 24hr security guard outside the kids club at all times.
TLC ENTERTAINMENT: These guys’ are responsible for the rest of us, Adults and all the children who don’t go to the Kids Clubs. The Team as a whole are fantastic. The first member of the team to approach us was GEORGIE she was fantastic with our daughter Leah and made our first few days that much easier than we could have hoped for; she went the extra mile to keep her entertained along with all the other kids. GINA was great always smiling and went out of her way to come to see you make sure you were having a good time and suggest activities for the day. For me, ADRIANO was the Star of the team, his approach was professional, inspirational and motivational everything you could hope for from an entertainer. He knew how to motivate people without being too pushy, if you want to join in great if not that’s fine that kind of approach. He was funny and very good with all the children and adults alike. In our opinion ADRIANO should be the Team Manager of the Hotel Entertainment Team. Any new members coming into the team would benefit greatly from being coached by ADRIANO. Another team member was (Jimmy) I didn’t see him around the pool very often he was the DJ on an evening, he could do with a little coaching from ADRIANO I feel. JIMMY was a little shy when using the microphone and unsure what to say from time to time and overall the weakest member of the team and the least professional but all the same seemed to be a nice guy just perhaps not suited to his particular role. Often music would stop and a couple of times music was played which due to certain words in the song not suitable for young children.
Outside Evening Entertainment: Local Dancers came on a couple of occasions and were good however they were not organised well while at the hotel. While a male dancer was performing the 4 female dancers having finished their set having got changed, preceded to exit the stair case directly behind the entertainment area which just looked unprofessional. Entertainment on an evening fell short of the mark overall and needs to be improved. I did speak to the Hotel General Manager DENIS DERNAULT and he assures me the he is looking at improvements and is addressing these issues moving forward.
HOTEL MANAGEMENT: DENIS, the General Manager is very approachable and professional. If you have any issue please ask to speak to him, he is there to ensure your stay is as enjoyable as possible and will do whatever he can to help you. He has done an exceptional job so far to get the hotel where it is and ensures that all the staff are making you feel welcome and respected at all times.
RECEPTION: Very professional, friendly and helpful. Especially, Kholoud one of only two female staff in the hotel and Mahmoud. Both will do their very best to help you any way they can to ensure your comfort and happiness.
DOCTOR: There is a clinic on-site which is open from around 11am until around 3pm. It is located within one of the accommodation blocks opposite the shops, there are no signs on the outside of the building or inside to direct you but this is an advantage rather than a disadvantage. We visited the Doctor as we got stung by a bee, it was black and white so this concerned us. We went to a member of the entertainment team who told us it would be best to get it checked. We captured the offending insect and took it to the clinic. The Doctor told us to take a seat, looked at the insect and told us it was nothing to worry about gave us antihistamine tablets and cream and then gave us a bill for 40 euro’s (why euro’s not UK or Egypt pounds we don’t know) We went reception to voice our concern of the charge for a 60 second consultation and we got the bill reduced to £17. I spoke to DENIS the General Manger and he understood our concerns and told us that the Doctor is not directly employed by the Hotel but contracted out, he assured us that he would review this procedure to ensure people are made aware of costs prior to any consultation taking place moving forward.
THOMAS COOK OUTINGS – Book with them if you want but we used a guy who visits the hotel every few days. Special shout out to Mikey Blue Eyes/Diamond Geezer from LUNA FUN. We booked a Snorkelling trip to Tiran Island which cost £25 adult £15 Children. Thomas Cook £45 for Adults. We went on a boat called SAMIRA we had a great trip, great snorkelling, food & drinks included. Plenty of life Jackets and great staff. The entertainment team arrange a weekly trip to SOHO SQUARE it only costs £2.50 Adult Children under 10 free. It leaves the hotel at 9.30 and picks up at 11.30. The area is full shops selling clothing, accessories, restaurants, an ice rink, ice bar, oxygen bar, shisha bars. It does have a water fountain light show but it wasn’t working on the night we went. You can get round in about 20 mins.
CAMEL RIDES: Just outside the grounds of SOHO SQUARE at the bottom end are camels to ride. We asked the security guard if they were reputable as we had heard horror stories about local camel rides. We paid £20, you can get cheaper if you want but we thought this was ok and the guy in charge was nice, we had a problem getting decent photo in the dark with our camera, he made sure we got a decent photo before letting us go and even said we could come back in the day time a and have a picture for free if we wanted.
CLEANING STAFF: Our cleaner was SAMIR he was great with our daughter making her laugh everyday and very helpful. He went out of his way to make sure we had everything we needed and made some fab towel art for our daughter. We were in room 1101 which is the first block on the left as you exit the rear of the main reception area.
LOCAL BEACH: Ok, this hotel is not in a beachside location. The hotel have a free bus which will take you to its sister hotel the SONESTA BEACH, then a short walk through the hotel you will find the beach. Le Royal has its own allocated space which is elevated from the main beach area with fine clean sand. An all inclusive drinks bar with waiter service is provided free of charge for you. The beach itself is not fantastic, you will need foot-ware to walk into the sea as there are a lot of rocks just below the surface this is an advantage if you want to see fish though. There is a floating jetty which takes you out a little further, if you look over the edge you will see a range of tropical fish without having to enter the water.
MOSQUITOES: The hotel sprays the grounds daily. We took WILKO own 50% Deet spray and didn’t get one bite between us.
TUMMY TROUBLE: If you get one it will probably be due to the temp difference between UK and EGYPT, first port of call GO TO RECEPTION!!! It is the safest option, we spoke to other guests who had an upsetting experience outside of the hotel complex in one of the Pharmacies. The hotel reception will send a porter to the local chemist to buy tablets and bring them to your room. (ANTINAL) It will cost £1, if you go outside yourself they will cost around£5. Imodium ect from UK won’t work.
CHECK OUT: The day before we left we asked to keep our room until 1.30pm and this was organised for us at no extra cost. You do need to contact reception to organise this as your room card key will not operate on your day of departure past 12 mid-day unless you do! There were no unexpected charges on the account which is always a good sign!
Overall, I would say this was a fantastic holiday do not hesitate in booking this Hotel it is lovely, the rooms spacious and clean. The Management have done a fantastic job to get the hotel up and running in the time-frame and within a couple of months should be completely up to speed.
If you are looking for uninterrupted sunshine, a modern, clean hotel with amazing friendly staff and safe good quality food then Le Royal Holiday Resort Sharm El Seikh is the perfect choice!
Thank you to all of the Staff at Le Royal: MARTIN, ANGELA & LEAH
- Official Description (provided by the hotel):
- Le Royal Holiday Resort Sharm El Sheikh is the latest addition of Le Royal Hotels & Resorts, a brand celebrated for premium standards and a hallmark made of excellence and comfort. 432 luxury accommodations, 12 exclusive Food & Beverage outlets, state-of-the art Wellness Center, extensive Aqua Park are just a few of the top facilities featured in the beach resort. ... more less
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