It was our second visit to Hilton Fayrouz and our 16th visit to Egypt. We consider Sharm el Sheikh our home away from home, and we love going back there at every opportunity we get. We visited Hilton Fayrouz in May 2009 and enjoyed our stay thoroughly, that's why we did not hesitate choosing it again for our recent stay in August-September 2012. We had a nice time, but there were some things we were not quite happy with, and I'd like to list them below.
The biggest thing that annoyed us were the insects in our room, particularly, ants, cockroaches, butterflies and even lizards. Every day we found some new insect and had to kill it, and you'd probably agree it is not what one would want to do during his holiday. Not only did we have to kill them, but we also had to deal with their dead bodies lying around our room, especially in the bathroom until the housekeeping the next day. The ants problem was mostly solved after we called the reception and complained, but some of the ants, as well as other insects and bugs still appeared in our bathroom and in our room on a regular basis. That was the reason I did not feel comfortable being in the room. Last time we stayed in the room close to this one, but no insects bothered us. I wonder what has changed?
Now to another problems we had which were not quite as annoying but still can be fixed to make our next stay in your hotel more pleasant. We got up at 6am every morning, that's why we also went to bed rather early, usually around 8-9 pm. We did not want anyone to disturb our sleep, so we hung Do Not Disturb sign outside our door before going to bed. However, one evening, around 9.30 pm we got a call. Since we were sleeping, we did not answer it. The call repeated in 10 minutes. This time I answered and was told by someone at the reception that they had complimentary food for us (probably because of my earlier complaint at the ants thing), but there was a Do Not Disturb sign at our door. I explained that we were sleeping. They said it was ok and they would bring the food the next day. Well, my point is, if there is a Do Not Disturb sign (and they saw it before making a call) should not it apply to calls as well? I didn't appreciate being waken up twice during the night.
The beach and the sea were not clean enough. We found some garbage in the sea now and then and had to throw it away by ourselves. We were also not happy with guests from other (neighboring) hotels using our beach. It seemed like everyone could use the beach, especially guests from Delta Sharm, but also from other hotels. I come to Hilton Fayrouz mostly for the beach which is one of the best in the area, and I pay for it, so why do people who pay much less in other hotels get to use our beach too? The security on the beach should take care of this problem, especially when those guests have bracelets from other hotels that speak for themselves. I also think that umbrellas on the beach could use some updating. Most of them are so old, that they no longer protect you from the sun, which just pierces through them. What I also really did not like (but that's probably common in many hotels) is that beach boys occupy sun beds with towels at 7 am, and if you come half an hour later, there is little chance you'll find a free sun bed on the first line. I understand that guests who wake up later probably pay the beach boys for doing this, and I'd be ok with it, but too often the guests do not come at all, which means the sun beds are left empty all day, and we do not get to use them because someone's towels are on them.
We had an issue with the mini bar at the check-out. We did not use the mini bar but were still charged for some of the items in it. After about 10 minutes of investigation, they said we were right for saying we did not use the mini bar, and they did not charge us for it. I am glad they have not, but it still was not a nice thing to deal with.
I always enjoy beds and pillows in hotels in Sharm, but this time I was not happy with the pillows. They were not very comfortable to sleep on. Not sure what has changed since our last visit. The rooms need updating in general, nothing has changed since our last visit. The furniture is old, the TV set is old, the carpets, chairs, towels and bed linen are covered with stains - either because they are not properly washed or because they are just too old. All these things do not make you feel comfortable in the room.
A couple times we ordered food from the beach bar, but were not happy with the way the chicken was cooked. That's why we avoided ordering anything from the room service menu, although we wanted to.
Finally, I think it would be nice for Hilton to offer free wi-fi to those who have visited the hotel before or at least to HHonors members. It would be a nice touch, and I'd most definitely visit the hotel more often then.
Overall, it was a nice relaxing stay, and the things I mentioned above annoyed me but did not spoil the holiday. I hope they can be fixed, and when I come to Hilton Fayrouz the next time, I'll see an improvement.
- Official Description (provided by the hotel):
- Commanding a central position in Naama Bay, the hotel is enclosed within beautiful landscaped gardens and has the advantage of the longest stretch of sandy beach in he bay. Just a short walk along the promenade will take you to the bustling centre of the bay home to a variety of shops and local nightlife. ... more less
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- Also Known As:
- Hilton Sharm El Sheikh Fayrouz Hotel Sharm El Sheikh
- Sharm El Sheikh Hilton
- Hilton Fayrouz