My husband and I had a mixed experience here, with some great aspects and some not so great...
FACILITIES: The room was excellent, and I can't complain at all. We managed to catch a great Hilton sale when we booked, so treated ourselves to a diamond suite on the luxury/new side of the resort. The room was massive and very clean, with great bathrooms. The pool area on that side was beautiful, and although we were told it was heated it was absolutely frigid. No one was using the pool.
FOOD: My biggest complaint is the food, which was mediocre at best. The salads were often soaked in mayo dressing, and I can't remember eating a single thing that I thought was actually good and not merely "edible." The service was patchy - sometimes it was phenomenal, other times I had to wait for ages before I could get someone's attention to get a drink.
We went to the Italian restaurant once and that was probably the biggest let-down. Our food was soaked in salt, so much so that I could only eat half my canneloni. And while the waiters were nice, the service from the guy at the door was terrible. He was rude and dismissive.
EXTRAS: My husband booked a massage at the spa and was pleased. Just make sure to negotiate the price! We also booked a trip to Luxor with the excursion company on-site, and I have mixed feelings. The tour was okay, but given that the guide was supposedly an archaeologist, I would have liked a lot more background on Egyptian history than what we got. What really bothered me though was the "shake down" portion of the tour. The guide told us that the flight from Sharm had arrived in Luxor "too early," so that the tour would be done by 3pm, while our flight wasn't until 6pm. We had the option of paying an additional EGB100 each for a cruise down the Nile and visit to his friend's "farm" with fruit trees and two sad crocodiles in a tiny cage, or we would be locked in the bus for 2hrs. No option to take an earlier flight back to Sharm, no option to spend more time at the Valley of the Kings or see other sights. Maybe you can't get away from that kind of thing in Egypt, but I felt taken advantage of, and I would definitely recommend booking your excursion with outside sources (TripAdvisor must have some good recommendations) and not through the company that the Hilton has on sight.
Other issues we had were general inflexibility. Due to flight/luggage delays, we checked in just before 10pm. We were told that dinner was over (ends at 10pm) and if we wanted food we had to wait until the snacks at the sports bar at 11pm, which comprised a soup and what seemed like 3-day old mini sandwiches. But they really couldn't have kept some of the dinner buffet open for an extra 5-10mins for us to run in and fill our plates? Getting a breakfast box for the morning we left for Luxor was also difficult. It has to be done the night before, but before 9pm (which no one tells you until you try ordering at 9:30). Not two days before, not the morning before. We may have ended up stealing someone else's breakfast box the morning we left for Luxor on the 29th, and if you're reading this I apologize, but the guy at the front desk told us it was okay.
OVERALL: The service at the restaurants was usually excellent, and the animation team was very friendly and helpful. The room and the facilities were beautiful, at least on the new/luxury side. The food was so disappointing though. And I didn't like how the Hilton is selling piles and piles of fake Rolexes and designer bags in their shops. If I had to do it again I would spend the extra money and stay at the Hyatt.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your report and I am very sorry that you did not enjoy your holiday.
Your comments are very important to us, as it is only through the eyes of our guests we can improve our services. My team and I will take these comments on board in a positive manner and will address them as a matter of urgency and corrective action will be taken.
May I take this opportunity to thank you for your feedback and I am sorry that you felt the holiday did not live up to your expectations. I do hope that you do give the hotel another chance on your next visit to Sharm, as we constantly strive to improve the service to our guests.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.