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“Snorkelling Holiday” 5 of 5 stars
Review of Monte Carlo Sharm El Sheikh

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Monte Carlo Sharm El Sheikh
5.0 of 5 Resort   |   Om El Seed Peninsula, Sharm El Sheikh, Egypt   |  
Hotel amenities
Ranked #71 of 228 Hotels in Sharm El Sheikh
4.0 of 5 stars 1,170 Reviews
Bristol
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
“Snorkelling Holiday”
5 of 5 stars Reviewed October 12, 2012

We were looking for somewhere with sunshine and warm water in September, where we could go snorkelling off the beach without having to depend on dive boats or other organised trips. Sharm el Sheikh seemed an obvious destination and this hotel was suggested to us by Kuoni. We had a Club Room (also their suggestion) and overall this hotel fulfilled all our requirements.

The Club Room is not so much a type of room (although it may be larger than a standard room – can't quite remember) as a room that includes access to the Club Lounge. This was the venue for breakfast and 4 other offerings throughout the day, encompassing lunchtime snacks, afternoon tea, pre-dinner nibbles and after dinner treats, as well as drinks. (The Egyptian wine was really quite palatable!) This kept us well topped-up throughout the day and as a consequence we did not need huge evening meals in the restaurants. The staff in the Club Lounge were very courteous and helpful, as were all the other staff that we met during our stay, including the beach supervisor, who brought ice buckets to our sun loungers on a daily basis, to keep our water bottles chilled. In the evenings we ate in the Italian and Lebanese restaurants and found them to be of very high quality, but by no means cheap; we also had a meal outside, overlooking the sea, on a special fish evening. That was also very good.

As for the snorkelling, which was the reason for going: excellent. Access was via a floating walkway from the beach, going out across the top of the coral to a pontoon on the deep water side. From here there was a wall of coral stretching out in both directions, with fish in abundance. The water was clear and the visibility good, and we had some good sightings – so much so that we invested in a spotter's guide to work out what we had seen! If there was one criticism of the snorkelling it would be that the extent of the coral in the hotel's marked-off zone (buoys on a rope) is relatively limited, so after our week we felt we had done it pretty thoroughly. Not the hotel's fault, but nevertheless the reason why we would not rush back immediately.

Overall, absolutely what we wanted and we were more than satisfied.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,170 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
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English first
London, United Kingdom
1 review
4 of 5 stars Reviewed October 7, 2012

Our one week trip to Sharm El Sheik at the Ritz Carlton .
We had a very enjoyable week at the Ritz Carlton in the month of October.
The weather was hot and despite the hotel being rated as a five Star we felt it fell a little short of this rating.
Despite this we still had a thouroughly enjoyable week which was made extra special due to the fact we had taken a Club Room and were therefore members of the Club Lounge during our stay.
The ambiance, level of service, quality of the food, clenliness, attention to detail was something special.
The staff from the manager, Mr. Rifky, and Elena, Shariffe, Hany and Ibrahim, could not do enough for us as well as all the other staff serving in the lounge. They were top notch, polite, courteous, attentive but yet not intrusive.
Always attentive to ones needs. For example, I remember one time when we were sitting in a quiet corner of the Lounge and my wife picked up her book to read, I immediatley thought to myself, the light is a bit dim here and she is going to have difficulty in reading. Before I knew, the light level was turned up around us so she could read comfortably.
The music during the day and the evening really set the atmosphere. It was like a little oasis in the hotel that one could retreat to for some relaxation.
We are not heavy eaters, but the quality of the food and its presentation was very good. Not fine dining, but extreamly good. Lots of little bites, canapes, snacks, soups etc. That you could taste the food. My wife being a vegetarian, was extremely well catered for. I can only remember one evening when the choice of food for her was limited.
In fact overall having travelled far and wide and used Club Lounges in many hotels, from a level of service, ambiance, quality of staff, this was one of the best. There have been more palatial Club Lounges we have stayed at but as I said, from the points mentioned earlier, this was one of the best.
In fact it made our stay at the Ritz Carlton extremly pleasant and I would highly recommend upgradinging to the Club Lounge for that something special experience.
We certainly will be taking back pleasant memories with us.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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SHROPSHIRE
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed October 4, 2012

Irrespective of the Country, Ritz Carlton is renoun for maintaining the same standard worldwide. Sadly not here. Our room was shabby but comfortable, but it lacked the nicities of other Ritz Carlton Hotels, the toiletries were basic and if you have 4 washing area's (vanity unit, tub, bidet, shower) 4 pieces of soap would have been more helpful than one! It was stated tht water was unfit to drink but only one small complimentary bottle per person was supplied per day any extra had to be ordered from the bar or room service at a cost. The breakfasts were mediocre, certainly not 5 star standard - more on a par with 3* It certainly gave the impression of penny pinching and everything being done on the cheap. Our garden had discarded water bottles, toilet rolls and other debris after the gardeners had finished and this rubbish remained for the rest of our stay. Wherever ground staff had worked litter was left .
There is obviously big problems between the management and staff, we witnessed on more than one occasion arguments taking place between the two in full view of guests. The staff were hard working ,polite and willing and gave the impression of being the mainstay of the place.For them to feel it neccesary to strike on our last day and for 100 or more to occupy the reception area, lounge and Hotel forcourt demonstrates that something is badly amiss on this site. At the Airport chatting to a holiday company rep, revealed that the problems at the Hotel are widely known locally. The staff were out on strike and it really did feel that the Captain had abandoned the sinking ship and the management were left to walk the plank! If it wasn't for the hard work of the Executive manager on Duty the ship would have sunk a long time ago.

Room Tip: Club Rooms best value
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas
Top Contributor
366 reviews 366 reviews
40 hotel reviews
Reviews in 74 cities Reviews in 74 cities
196 helpful votes 196 helpful votes
3 of 5 stars Reviewed October 3, 2012

I get that your in a foreign country but being lazy is universal. I found the hotel dated and lackluster in many respects. The hotel staff are not properly trained overall. You cannot always depend on a name to provide great services these days.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 2, 2012

We stayed here the last week of september and could not fault it. We stayed in a club room which was spotless and the staff were first class , they could not do enough for you we tried all three restaurants and the food was suberb as well as the service. The swimming pool was always clean , the in house reef is one of the best we have seen and the lifeguards could not be more helpfull and were very professional always ready to help and give advise .
the club lounge is also a real bonus. all in all a fantastic time and we have already booked our next visit.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
75 reviews 75 reviews
20 hotel reviews
Reviews in 34 cities Reviews in 34 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed October 1, 2012 via mobile

We stayed in a club room, which was clean and well appointed. The Club Lounge was excellent and the service very good, along with the free wifi, drinks and nibbles. The pool area was clean and the staff friendly, helpful and not overly familiar. The only down side was the one day strike of staff on 1st October 12. The management did their best to minimise the disruption, but the food served on the Club Lounge (part of the package) was poor. Overall, a good hotel that needs a little TLC in some areas and possibly a review of bar prices as two G&T's cost £19.29! The Ritz in London does not charge this much....

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Halifax, United Kingdom
Top Contributor
54 reviews 54 reviews
26 hotel reviews
Reviews in 36 cities Reviews in 36 cities
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed September 23, 2012

OK, let's get the '5 Star in Egypt isn't the same as 5 Star everywhere else' argument out of the way to start with. Standards just aren't as high in Egypt as elsewhere, but there are no excuses for some of our experiences at this hotel over the last 10 days.
It's not cheap. Our Thomson package was around £2,500 for 10 nights b&b. We also got a taxi transfer form the airport, which took a little finding but was worth it to avoid long trails round other hotels.
We got a little freaked by the security - two airport-style barriers to go through to get into hotel, and sniffer dogs going around every vehicle - presumably for explosives.
The hotel lobby is very impressive, spacious, but the room was very disappointing indeed. Sure, it had the sea view we payed a bit extra for, but the levels of general repair and cleanliness were very poor. There was a rug on the tiled floor which seemed to get lifted every day when the room was 'done', but we found someone's false fingernail and lots of other people's hair in ours. Most high-end places I've stayed at, you can reckon on the staff taking about 30-40 minutes to service a room properly. Here they did it in 10. Bathroom surfaces never cleaned. I surprised the guy once, and it seemed the technique was to change the pillowcases and bunch up the dirty ones to use as a rag to 'dust' over a few surfaces.
Room service was difficult to order (you had to order the menu to be delivered first!) and not of great quality. And when you left any plates/cutlery outside the room, it took several days for it to be removed.
Despite there being a notice saying you can't bring food & drink in from outside, many (I think Egyptian) guests did get take-outs delivered. And their left-overs would be outside their door too for a few days before being collected.
There was mildew all over the sealant in the crappy shower enclosure. Our bath (which we didn't use) had obviously been re-enamelled rather than being replaced.
The 'honour' bar (not 'honour' as I recognise it - I thought that meant you left cash for anything you used - this was checked daily just like any other hotel mini-bar) was not stocked as it should have been, & had hardly anything in it when we took the room. We were charged for daily 'withdrawals' from this bar despite never having used a thing. This charge was taken off as soon as I queried it.
We went toe Sharm to dive, as many do. The 'Pharaoh Dive Shop' in the hotel ground itself was very unimpressive. Other guests said they had never had pre-holiday e-mails answered from the shop; one woman said it was the most uninviting dive shop she had ever been in. When we went to inquire about their packages, the most obvious reaction was surprise that anyone was inquiring! I think they mainly rely on 'scuba experience' packages (in the pool) for new, first-time SCUBA people. We ended up using the excellent Ocean College Dive set-up, which I dived with 10 years ago. They are based out of the Hyatt Regency.
It's a shame because the hotel's own 'house reef' is easily accessible on a floating jetty, and popular enough to be used as a dive site for visiting boats. We saw a juvenile turtle there while snorkelling on our first day.
The grounds are generally well-kept, with a LOT of gardeners looking very busy every day, but also problems here. Large areas of dirt/sand, cracked paving and loose cement everywhere. Nice pools (seven in total), but again everywhere the bodged tiling repairs, messed-up filler, etc. There's a 'lazy river' you can float along around the children's pool, which is OK, but it gets really smelly at one point and the side and bottom of the 'pool' are green with algae. I certainly wouldn't want to swallow any of that.
We were on a B&B package. Breakfast was your average Euro-buffet. We skipped it on many days. There was a self-service buffet available in the same dining room every night for LE200 (about 20 quid) each, and that was actually very good. The other a la carte restaurants were less so. We never tried the Lebanese one, and didn't see a single person in it, ever. The Italian (La Luna) kept having 'special offers', but we avoided it as we overheard one guest saying his meal there had looked like 'dog-food'. We did have a very nice meal at their 'Oriental' restaurant Blue Ginger, which was tasty but a bit over-priced.
I think they only had about 20-30% occupancy while we were there, and were alternating the Oriental with the Lebanese each night, rather than staffing both. On our very last day we wandered to the hotel permieter and saw into next door ('Dunes' I think). There was LOADS going on - lots of guests everywhere, organised beach stuff, and a properly-staffed, professional-looking dive shop. We got very jealous!
Locally there's a small supermarket about 8 mins walk, plus a shop where you can buy beer and some other types of alcohol - we saw Gordoon's gin and Johnnie Wander whisky.
There's a HUGE, UN-MARKED HOLE in the middle of the pavement just near to this supermarket, which I only avoided by luck on our first night. You'd skin your shins and probably take out a few teeth if you went down this. As soon as you've left the gate of the hotel you're goth in the middle of dirty, broken, litter-strewn, electrical cable-strewn Egypt I'm afraid. I didn't see why the hotel could not find some of their staff to get the immediate area around the hotel looking less like a landfill site.
A new-ish open-air 'mall' called Mercato is about another 5-10 mins walk - a few restaurants and a bar selling local beer and cocktails. Nice touch is that you can sit at the bar and ask for a pizza to be brought across from the place over the street. 'Onions' is the restaurant, and 'Stella's' the bar. You can get a couple of very nice pizzas for about ten pounds sterling.
Other than that it's a 15 minute ride into Naama bay, which has loads of places but is dictionary definition of 'hassle.' Hotel offers free shuttle bus at 4pm, and again at 9pm, 11pm, and 1am. Everyone agreed a scheduled one at 7pm would be nice too, but maybe the local taxi drivers objected. 4 or 9 it is.
The newer 'Soho Square' is a bit further away, but a bit higher-end. You are expected to haggle, but you don't get so much of the hassle. They advertise Arabia's only 'Ice Bar' here, which we had to try out. Bit like being in someone's walk-in freezer for 15 mins. Not as fancy as the one in London - drinks served in plastic cups rather than ice goblets. Still, it's a gimmick designed to separate gullible tourists from their money. Worked with us!

Plus points - house reef/snorkelling. Most staff very helpful and polite. Hotel spa - I was persuaded to have a proper Thai massage (Rania is the best) and although it made me cry out in pain, the results were brilliant. My wife had foot and face treatments which she said were the best she'd ever had.
Downsides - general repair of hotel - frankly depressing in places. Level of occupancy low (compared to hotels nearby) which also lends an air of desolation to the place.


It's all just very, very tired and dated. Yes it's Egypt, but it's also the Ritz Carlton. Someone needs to get the rooms properly overhauled, and the grounds/pool areas re-done too. Many things have been repaired poorly already, and in my opinion its gone beyond the 'patch-up' phase. We wouldn't go back.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Monte Carlo Sharm El Sheikh

Address: Om El Seed Peninsula, Sharm El Sheikh, Egypt
Location: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Top resorts Hotel in Sharm El Sheikh
#60 Luxury Hotel in Sharm El Sheikh
#61 On the Beach Hotel in Sharm El Sheikh
#69 Family Hotel in Sharm El Sheikh
#71 Romantic Hotel in Sharm El Sheikh
Price Range (Based on Average Rates): $
Hotel Class:5 star — Monte Carlo Sharm El Sheikh 5*
Number of rooms: 320
Official Description (provided by the hotel):
More than a luxurious resort, the Monte Carlo Sharm el Sheikh allows you to step into a world of relaxation and indulgence, where the finest Egyptian hospitality is guaranteed. Individual, elegant & refined, our rooms offer the ultimate in comfort & convenience. As an unsurpassed diving & snorkeling destination & just 20 minutes from Sharm el Sheikh International Airport, The Monte Carlo offers all year round sunshine in a setting of 100,000sqm of beautifully landscaped gardens, crystal clear pools & lazy river & overlooks the environmentally protected coral reefs of the Red Sea. Recalling an era of gracious living, The Monte Carlo offers the personalized service & deluxe amenities required by todays discerning traveler. ... more   less 
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Also Known As:
The Ritz-Carlton, Sharm El Sheikh Hotel Sharm El Sheikh
Ritz Carlton Sharm El Sheikh
Sharm El Sheikh Ritz Carlton
Ritz Carlton Egypt
Ritz Sharm El-Sheikh

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