We stayed at the hotel main building from 17th-31st August. We had a fantastic holiday in a very friendly and professionaly run hotel. Every member of staff we came in contact with were friendly, curtious, polite and happy to assist in every aspect of our stay, however there were a few things we were very surprised and disapointed with:
Firstly, on arrival we were given a piece of paper with the “new concept”, this highlighted the bars that were not available for all inclusive drinks, this included the main Lobby bar and beach bar, (drinks were charged for after 20.00). We could go to the outside, downstairs lobby bar to get a drink, this did not include cocktails! We would get a drink then return to the main Lobby which we prefered as this was a quieter area to sit and listen to the music.
Secondly, services such as the curtesy bus stopped running on the 3rd day of our holiday. This was due to “maintenance” the first reason given, then “the situation in Egypt” and then the more likely reason, “to save money “as the Hotel, was experiencing a lack of guests. We did go into Nahma Bay by taxi which cost 100 E.P. If it was unsafe to do this then we should have been informed. No concerns were raised when we booked our trips. St Catherines Monestry was closed due to the Monks saying prayer to Egypt, we respected this .Speaking to guests from other hotels (when on trips) they were also experiencing the lack of guests, however their “all inclusive option” meant all inclusive and No facilities were denied them.
A week into our holiday and the quieter pools were roped off and closed for “maintenance”,although the diving pool remained open.
The beach bar and toilets were closed, which again was a disapointment as we prefered to be away from the activities music and from 2 other outlets playing loud music.
The Indian resurant closed a few days into our holiday. I can understand an additional charge for this as more individual attention was given to the menu and indivisual customer service but in all inclusive carribean resorts all resturant’s serving special menues were all inclusive.
Thirdly Guests form the Resort area came to eat here as numbers declined in the second week and their restrant closed. This wouldn’t have been an issue if they had repected your staff who were a credit to the Sheraton. There were several incidences of rudeness and intimidation that was inflicted on your staff by a small number of visiting guests.
Midway through the first week we opted to use our daily 1 hour voucher for the sauna, steam room and Jucuzzie. We were told that this was closed to due to “maintenance”, however on my visit to the Spa, paying guests were using these facilities.
I do appriciate that the current situation has had an enormous effect on the tourist industry but the all inclusive option should mean just that and the services that were in your description when we booked and paid for our holiday should have been made available to us.
In conclusion we feel a bit cheated and believe a large and repsected global hotel chain such as the Sheraton should honour its obligations to ‘all inclusive guests’ and be able to compensate in times such as this.
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- Also Known As:
- Sheraton Sharm Hotel, Resort And Villas Hotel Sharm El Sheikh
- Sheraton Sharm El Sheikh
- Sheraton Sharm Resort
- Sharm El-Sheikh Sheraton