My husband and I stayed here for 1 week from 31 Jan 2013. We were initially located in the villas, however as it had been raining for the previous 3 days we thought it best to upgrade and stay in the hotel, rather than walking to and fro in the rain at night. It never rained though!
We are very glad that we paid the extra $180 as we were not aware that we were not as all inclusive as the travel agent had led us to believe.
Initially we would have been given a green wrist band. The Green band does not allow you to use the lobby bar, the swimup pool bar, or the disco. You can use the bar by the villas, the vista bar near to the villas but this was really naff just a large room with chairs in and you are served drinks in plastic cups, as per the beach but you expect it on the beach.
We were given a blue band on upgrade, this allowed access to all bars, however be warned; if you do not want to sit in the disco or outside where the entertainment is (eaten alive by mosquitoes) then you cant have all inclusive from the lobby bar after 8pm! Whats even worse is, the bar is open, but you must pay! I asked for a coffee at 9.30pm I was told I could get an instant coffee from the disco bar, I find this rather irritating, your either AI or your not.
Staff are excellent at the resort and our room was nice with a stunning view.
For you gym buddies who would like to train first thing in the morning, forget it, gym does not open till 0900hrs, this was a right pain as it then got quite busy after 1630hrs when the sun was down.
Blue bands get to use indoor pool and sauna for 30 min per day, after that you must pay. Green bands, nothing I am afraid you need to pay to use indoor pool.
Food not bad, if you dont like chicken you have had it. I might have struggled had I brought my 12 yr old twins. Chef noticed one day that I didnt eat, he approached me and asked why, I explained that I normally just eat meat and lots of veg, however todays veg had been cooked in an oyster sauce (im allergic to fish) immediatly he went to kitchen and prepared me some steamed veg, it was delicious.
There are 2 other restaurants apart from the AI one, however you have to pay fully to eat there.
The snack bar at the pool serves snacks from @3pm but all this is is burger and fries, I would have loved to have seen some fruit. Oh by the way this is the only place I saw fries being served, so if you have fussy kids be aware.
Fruit in the main restaurant was pretty poor, at night it was either oranges or bannanas. In the town you could buy strawberry, mangos etc really cheap so no idea why the hotel didnt increase their fruit selection, as I can assure you they had loads of cakes at lunch and eve times, but I thankfully kept away from them as the gym opened too late!
My husband left my Iphone on the table at pool restaurant, thankfully the head waiter looked for us in the hotel and returned my phone, so very honest staff.
The week we were there was Egyption school holidays so there was a lot of egyption families enjoying a break too. Lots of Russians, but so what, yes they do not know how to queue, but you just tell the barman that your next and the russian can wait. My only issue with some russians was their table manners, their mothers forgot to teach them that when your eating you close your mouth ( they were like cement mixers)!
The only diet drink is coke, so I bought some diet sprite to have with my drinks and I just took it to the bars with me. If you like cocktails, dont look forward to one here, they are made with a syrup, really rotten.
Shopping is about 10 min in taxi, cost £6. Shopping great loads of good fakes and the best of all there is a Starbucks in Nama Bay, also a KFC, Mc Donalds, Hard Rock Cafe, but I only sampled the starbucks which was fab.
Snorkling at the hotel was great, you could walk out quite far up to your waist so great for kids learning to snorkle.
We had a great time, and I would go back to the sheraton if it was on a cheap deal.
we were in room 502 which overlooked the pool, with views to the sea, great view of sun rising and g...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.