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“Amazing place & fantastic holiday..I'll come back” 5 of 5 stars
Review of Sheraton Sharm Hotel, Resort, Villas & Spa

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Sheraton Sharm Hotel, Resort, Villas & Spa
5.0 of 5 Resort   |   Al Pasha Coast, PO box 59,, Sharm El Sheikh, Egypt   |  
Hotel amenities
Ranked #127 of 226 Hotels in Sharm El Sheikh
1 review
2 helpful votes 2 helpful votes
“Amazing place & fantastic holiday..I'll come back”
5 of 5 stars Reviewed December 5, 2012

Just returned from a 7 night stay at this Hotel and have to say me and my husband had a fantastic time there. We were treated like royalty from the first moment we arrived until the moment we lifted our luggage into the Taxi to the airport. wonderful service and friendly staff, very good food and divers. the rooms are daily cleaned up the dots; the sea and the view there are wonderful.
Overall this hotel was amazing and i would go back again and again!!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonsharm2, Front Office Manager at Sheraton Sharm Hotel, Resort, Villas & Spa, responded to this review, December 17, 2012
Hi Talin-Jallo-Issa
Thank you for your review on Tripadvisor. We are glad to hear you enjoyed your stay with us. Our aim is to make sure our guests are always content with the level of service provided.
The Hotel main building offers spectacular views of the Sheraton private beach and the crystal clear waters of the Red Sea.
We will look forward to your return. Do not hesitate to contact us if we can be of any assistance.
Best Regards
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,105 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
Date | Rating
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English first
Gothenburg, Sweden
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 4, 2012

The hotel was very nice, confortable rooms and the service was fantastic. The Food very tasty. We met a nice manager Hussein touffeily who made the journey more confortable. Thank you manager Hussein. We hope to visit Sheraton again.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonsharm2, Front Office Manager at Sheraton Sharm Hotel, Resort, Villas & Spa, responded to this review, December 17, 2012
Hi Dani S
Thank you for your review on Tripadvisor. We are pleased to hear you liked the hotel and your room was comfortable.
Our aim is to provide as much variety to satisfy the different tastes of our guests. During the week we have different theme nights such as Oriental, Italian and Lebanese with live cooking stations so our guests always find something different with a nice selection of desserts and fruits.
It is always a delight to see the names of our staff that have gone the extra mile to serve our guests we will congratulate Mr. Hussein Toufeily.
We will look forward to your return. Do not hesitate to contact us if we can be of any assistance.
Best Regards
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Utrecht, The Netherlands
1 review
5 of 5 stars Reviewed December 4, 2012

The Sheraton Hotel is a fantastic accommodation. Everything is down to the last detail. A large private beach with seaview, very beautiful coral to snorkel. Friendly staff and everything is possible, the service is excellent. The photos on the site also give really how it is there. All rooms have sea view. An ideal place to relax and unwind. The Spa area also surpasses everything. In short a place to to go back!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonsharm2, Front Office Manager at Sheraton Sharm Hotel, Resort, Villas & Spa, responded to this review, December 5, 2012
Dear Guest,

It was such a pleasure to read your positive comment regarding your stay at Sheraton Sharm Hotel, Resort, Villas & spa.
We are delighted to receive your comments as nothing can be more gratifying than favorable comments from our guests. As a Sheraton Sharm team will continue to pass on our passion for excellence to our guests’ .Your constructive feedback is also much appreciated as your satisfaction and comfort are our first priority and highest mission.
We hope to welcome you back on many more occasions and provide you again with the finest hospitality at the Sheraton Sharm.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boras, Sweden
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 1, 2012

Very nice place. Had all inclusive and the food was very good with lots of different food to eat. The service was terrific, our room was very clean and nice.
Snorkling on the reef at the hotel beach was marvelous! Lots of colorful fish!
The bad: Expensive wi-fi, which not worked in our room.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonsharm2, Front Office Manager at Sheraton Sharm Hotel, Resort, Villas & Spa, responded to this review, December 5, 2012
Dear Guest,

It was such a pleasure to read your positive comment regarding your stay at Sheraton Sharm Hotel, Resort, Villas & spa.
We are delighted to receive your comments as nothing can be more gratifying than favorable comments from our guests.Sheraton Sharm team will continue to pass on our passion for excellence to our guests’ .Your constructive feedback is also much appreciated as your satisfaction and comfort are our first priority and highest mission.
We hope to welcome you back on many more occasions and provide you again with the finest hospitality at the Sheraton Sharm.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
1 review
2 of 5 stars Reviewed November 23, 2012

The gist of this review is that the accomodation was substandard not upto 5 star at all, the food was abominable, and the service poor. Also I want to point out that the shuttle bus that the hotel runs to Nama bay has to be booked at 7am for that evening. The return shuttle has to be the one 2 hours later, there is no flexibility and there are only 4 a night.

When I was booking this holiday I relied on the reputation and my previous experience of Sheraton. Unfortunately, the reviews on trip advisor were much more accurate than my expectations. We we're aiming for a relaxed all inclusive holiday with some water sports and good food.

Then Sheraton let us down in accommodation, the pool view resort room was large but dated with the most uncomfortable beds I've ever slept in. The advantage was that you could step out of your room straight into the pool. The disadvantage that you are a trek from the beach. No mini bar in the room and no bath in the bath room, just a cubicle with a curtain.

The food was served in a canteen called Nefertiti, it was repetitive and catered to the Russian palate.

There is no real beach just man made sand with a pier that you have to go down to get in the water.

No free wifi, $26 a day.

If you have not been to Sharm before try and book a hotel on the beach proper, that is smaller and nearer to Nama Bay.

Room Tip: Stay some where else and if not then rooms in the main hotel must be better. The one in the resort a...
See more room tips
  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonsharm2, Manager at Sheraton Sharm Hotel, Resort, Villas & Spa, responded to this review, December 3, 2012
Dear Guest,

Thank you very much for your feedback that you have shared in Trip Advisor following your stay in Sheraton Sharm.

Sheraton Sharm has one of the longest beaches in the city with 950 M long with one of the best snorkeling/Diving spots among Sinai.
Our guests in room experience are a top priority for us and I would like to apologize that your room did not meet the standard you expected. Although mini bar in the resort room is empty and refilling is upon guest request.
Resort rooms designed with stand shower although all the rooms in the main building are with bath tube
Internet provided through a third party with a competitive price among other hotels in the city.
I eagerly look forward to welcoming back to offering you our undivided attention to provide you with the finest hospitality at the Sheraton Sharm.

Best regards,
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Windsor, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 20, 2012

From the pictures the hotel look great, and in fairness the main hotel isn't bad. Unfortunately when I booked there wasn't an option to book the main hotel so on arrival we were put in the "resort" part of the site. We enquired at reception about moving to the main hotel and were told it was for members only!

The grounds of the resort are fairly nice with various swimming pools and bars, with one open until midnight.

We were in room 3133 which was massive and had a decent view over the Mantra pool. The size of the room was the only positive thing about it unfortunately, while the cleaning was adequate in terms of dusting etc. there were various stains on the curtains, mirrors, in the shower and on the mattresses, mine looked like it was falling apart. Speaking of the shower there are two settings, either cold (which wasn’t that bad after a hot day in the sun) or boiling hot to the point that it skin felt as if it was melting! The TV looked as though it belonged in a museum but we only used that once to watch the football so wasn't a big deal

One very big positive for this place is the staff, nearly always friendly especially Wasib who drove the bus around the resort in the afternoon and night.

The restaurant in the Resort was fairly good considering the food wasn't being cooked to order and the staff were very attentive and worked well at serving drinks and clearing tables. We ate in the main hotel's restaurant a couple of times and it was a complete shambles, the staff were working flat out but unfortunately the management / lack of organisation wasn't in place to effectively meet the demand for tables which was a shame.

The beach just outside of the hotel was lovely and the marine life just a couple of feet out was truly amazing

One last gripe which has been mirrored in nearly every review I've read about this resort is the size of the cups on the all-inclusive deal which are about 2 inches tall which allows a couple of sips of a drink before needing a refill, this obviously lead to long queues at the bars as people kept needing refills - again a very poor management decision

In summary the place is adequate, if I were to return it would be to stay in the main hotel or if some investment was placed into the Resort, and only if they addressed the issues in the main hotel restaurant and cup sizes. The staff were amazing but as mentioned I feel the management left quite a bit to be desired

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSharm, Front Office Manager at Sheraton Sharm Hotel, Resort, Villas & Spa, responded to this review, November 25, 2012
Hi Tosh2278
Thank you for your review on Tripadvisor. Through your comments we can improve our day to day operation and detect the areas that need further upgrade and training, as our primary goal is to ensure that our guests are always content with the services they receive at our property.

There are 3 sections in Sheraton Sharm, the Hotel, Resort and Villas each is sold by the Tour agencies with different room categories and all inclusive packages. Upgrading your room from the Resort area to a sea view room in the Hotel main building is available with additional costs according to availability.

We are happy to hear you are happy with the service provided by our staff and we will congratulate Wasib for his efforts.

Plastic disposable cups are used at all the outdoor bars for the safety of our guests. However due to the repeated comments about the size, we have now received larger cups to satisfy our guests. The great thing about all inclusive is there is no limit to the amount of times you visit the bar however if you prefer to sit down and relax our staff are always happy to serve your drinks.

We are glad you had chance to explore the amazing marine life that can be found at the end of our private jetty on the beach.

We hope to see you again in the Hotel or Resort do not hesitate to contact us if we can be of any assistance in the future.

Best Regards

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Conwy
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 19, 2012

Just back from a week in the Egyptian sun, a great 'almost' relaxing break without the children for the first time. I say 'almost' as the vast majority of what the Sheraton offers is good; beach, staff, facilities, average; food and drink, poor; 'resort' rooms, which unfortunately let the whole picture down.

If at all possible pre-departure try and secure rooms in the 'Main Hotel' not the Resort or Villa's as these are better described as 3 Star with 2 Star bathrooms, and trying to do something about once in resource can only be achieved at additional cost of $50/night.

As mentioned in previous reviews avoid the Nefertiti Restaurant and head for the restaurant in the main hotel its far superior with better views and better food

Room Tip: Stay in the main hotel not the Resort or Villa if you can
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSharm, Front Office Manager at Sheraton Sharm Hotel, Resort, Villas & Spa, responded to this review, November 25, 2012
Hi Trofarth
Thank you for your review on Tripadvisor. There are 3 sections in Sheraton Sharm, the Hotel, Resort and Villas each is sold by the Tour agencies with different room categories and all inclusive packages with different price.
We are glad to hear you enjoyed the food in the hotel main building. Our aim is to provide as much variety to satisfy the different tastes of our guests with live cooking stations and theme nights (Italian, Oriental and Lebanese) so our guests always find something different with a nice selection of desserts and fresh fruits.
Best Regards
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Sharm Hotel, Resort, Villas & Spa

Address: Al Pasha Coast, PO box 59,, Sharm El Sheikh, Egypt
Location: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#65 Spa Hotel in Sharm El Sheikh
#76 Top resorts Hotel in Sharm El Sheikh
#99 On the Beach Hotel in Sharm El Sheikh
#108 Luxury Hotel in Sharm El Sheikh
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Sharm Hotel, Resort, Villas & Spa 5*
Number of rooms: 835
Reservation Options:
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Also Known As:
Sheraton Sharm Hotel, Resort And Villas Hotel Sharm El Sheikh
Sheraton Sharm El Sheikh
Sheraton Sharm Resort
Sharm El-Sheikh Sheraton

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