I stayed in this hotel on business recently for 2 nights. I travel alot and never really use this site to comment as most places are fine overall- but I am just back from Sharm and really think this hotel NEEDS reviewing!... I'm a single lady traveller and some places just don't get it.. this is one of them.
The Novotel is a beautiful looking place- new, and spread out, the pools were just as inviting as in the pictures, however, there it ends.. If you're on your holidays and don't really have any demands other than a nice room, pretty pool and grounds and a decent, not overly expensive restaurant then it's fine. But if you're here on business then beware!!... the service was BAAADDD!- I had booked a private airport transfer to smooth my late night arrival. When I arrived at Sharm airport there was, thankfully, a hotel driver with minibus waiting- but not for me! Apparently they had 'lost' my booking but conveniently managed to find it when I appeared at around midnight in the hotel reception after a VERY long wait to get there. I asked specifically for a room not too far from reception as a lone lady traveller I find this provides me with a bit of extra security. I was of course given a room about half a mile away from the reception, possibly the farthest away anyone could be.. when asked if there was anything else, even if I paid more I was told they had no rooms free- but whilst I was told this I could see the screen the receptionist was reading off and about1/3 of the rooms on his screen were empty/clean.. frustrating to say the least. I trudged off to my room in the darkness..
The hotel were unable to change currency for me which I required as I arrived very late at night and needed to get a taxi the next morning- the cash machine over the road was not working and the reception staff were unwilling to help or suggest an alternative.
There is no taxi service/hotel car service at all- so the security/door man just watched me walk to the roadside and try and flag down a passing taxi- without a hint of coming over to assist me or ensure I got a half decent driver/taxi.
The reception seems to be manned by only one person at a time- not much for a hotel of this grand size and he seemed rather unable to cope with checking guests in and out, answering telephone calls, making bookings and dealing with queries all at the same time, watch you leave plenty of time for all of this!
My room was alright- nothing impressive but clean and functioning, although the aircon struggled to keep the room even vaguely cool when the temp outside was 40C.. not very comfortable for sleeping in.
Finally- my overwhelming impression of the attitude of the all male staff in this hotel was of rudeness and arrogance. They were unwilling to help, discourteous to me at best and downright rude at their worst. I left with such a terrible opinion of this hotel I felt I must let others know..
PS - no WIFI!!!!!
- Official Description (provided by the hotel):
- The Novotel Sharm El Sheikh is a 5 star hotel located on the picturesque Naama Bay in the Egyptian seaside resort town of Sharm el Sheikh. Enjoy the sun and the sea on the private beach or by the heated swimming pools. Whether with your partner or family, enjoy a unique holiday doing whatever you please. The Kids Club offers different programs of popular sports and a childrens pool. Relax at the bars, dine indoors or out at a choice of 3 restaurants, or enjoy the spa with oriental Hammam and massages. ... more less
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- Also Known As:
- Novotel Sharm El Sheikh
- Sharm El-Sheikh Novotel