We stayed in Sharm over the last two weeks in Dec 2012. The first week we spent at the Renaissance and the second week at the Savoy.
Pros of the Renaissnce:
1) Very beautiful hotel and lovely grounds. Both my husband and I felt we were staying in a beautiful village in Santorini rather than a resort. None of the buildings are more than 2 stories high. The grounds are huge and have winding pretty alleys with beautiful bougainville and stunning landscapes. A lot of care is taken into looking after the grounds and every day we saw many gardeners working away.
2) Fantastic large rooms. We stayed in a family suite, room 3705 to be precise and I think we must of had the best room in the resort. We had a sea view which was gorgeous, a large living room, fully fitted kitchen with washing machine and large fridge freezer, a very large bathroom with tub and separate shower room, large bedroom with lots of storage. For our needs it was more than perfect.
3) Very good restaurants. The Italian here is one of the best I've ever been to and the Mexican was very good too in my opinion.
4) Fairly quiet location. The neighbouring resorts are not built yet so the hotel is just a little isolated
which I think works to its advantage. Outside 10min walk down the road is Alif Laila wa Laila which is like a cultural park and round the corner from this is a long street with many shops. There is a water park which is walking distance to the resort or 5 mins in a taxi. Old Sharm is also a cheap taxi ride away. The hotel operates a free shuttle bus to Naama bay. We often stayed longer there so got a taxi back which cost us £4 (English pounds).
5) Nice clean pools, one of which is heated so was great for us as we stayed in December.
6) Fantastic kids club and nanny service. This was run by a lady called Ameerah. Both my kids were enchanted with her and she went out of her way to look after them and the other children. The playroom is equipped with lots of toys, Wendy houses, climbing frames, slides and toddler cars. It's ver large and secure. We have stayed at hotels with more swanky kids clubs but they have been a lot more expensive than this hotel which is why I thought this kids club is very good considering the rate.
7) Excellent service. You cannot beat the hospitality in Sharm El Sheikh. The employees including the hotel manager, reception staff, cleaners, valet boys, waiters and chefs were all incrediblly accommodating and really went out of thir way to assist us. A buggy with driver was literally at our disposal to get from our room to the hotel entrance. One night after kids club was closed the hotel manager gave us the keys so that our kids could have a little play. Our washing machine was not working at one point and 2 engineers were sent immediately to fix it. Thereafter we were called by reception to confirm all was okay. The customer service overall is brilliant.
8) Wifi is free in the restaurants and bars.
9) Great beauty salon, gym and very large jacuzzi. The steam room and sauna are great too.
1) The spa and beauty salon are quite expensive and at the time of writing treatments were more expensive than UK prices.
2) The sauna, steam and jacuzzi can get very male dominated at times.
3) The spa is freezing. The temperature in the treatment rooms is controlled at reception. The AC was on full blast when I was getting a treatment and I was absolutely freezing.
4) The floor plan of the spa is a bit stupid. You have to get changed into your robe in a changing room which you get to by walking through a reception hall. It gets a bit embarassing because there are usually a hoard of male staff and again lots of Egyptian men sitting in this area. So whenever a woman has to walk through in only her towel or robe they all tend to stare.
By the way I'm not the only one who felt this way. After my massage I was chatting to a group of Aussie girls who felt the same.
5) The Cleopatra spa treatment. Don't get it. It's the biggest waste of money and involves you having to take 3 showers every time they rub a tiny bit of exfoliator on you. This means 3 trips to the changing room in the space of 45 minutes. And also you are covered in some form of paste or exfoliator every time you go for a shower which gets embarrassing when you walk through the reception and past all those men!!
Thats it on Renaissance. Our next stay was at Savoy which was very different as the Savoy owns Soho square which is very busy and buzzing. The rooms at the Savoy were tiny compared to Renissance and it definitely felt more like a resort but it has a great beach which we loved.
If the management at the Renaissance do read this review Id like to say thanks for a great stay and also that your staff are most definitely your biggest asset.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for finding the time to share such a fabulous feedback regarding your holidays in our resort. I cannot wait to share all your kind words with the team.
Also we took your feedback regarding the Spa seriously , as it is third party I will pass to them you comments so they can follow up with them.
Thank you again for your wonderful feedback. Looking forward to welcome you again soon, just let us know before your arrival to the hotel.
Guest Relations Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.