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“Excellent as always” 5 of 5 stars
Review of Sultan Gardens Resort

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Sultan Gardens Resort
5.0 of 5 Resort (All-Inclusive)   |   P.O. Box 111, Coastal Road | Shark's Bay, Sharm El Sheikh, Egypt   |  
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Ranked #16 of 228 Hotels in Sharm El Sheikh
Cairo
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 7 cities Reviews in 7 cities
31 helpful votes 31 helpful votes
“Excellent as always”
5 of 5 stars Reviewed May 10, 2014

This is my second visit to this hotel and all i can say that it was a wonderful visit , i was happy with visit really enjoyed it , everyone was great the reception , the staff , the restaurant , the animation team who did a great effort really and i would like to thank Moose , Bob from the animation team , and also Mohamed the waiter in the restaurant second floor .

it was a vacation i couldn't forget , we were upgraded to the sea view directly , the people were just great

A small tip : eat at the restaurant 2nd floor people are way more friendly up there and do care more , also pool bar people are way too friendly than the beach bar as i felt some of them was rude

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bkhedr, General Manager at Sultan Gardens Resort, responded to this review, May 11, 2014
Dear nayer82,

Thank you for continuing to choose the Sultan Gardens Resort and for taking the time to post your kind review. We appreciate your feedback and we are sorry to read that you felt the service was better in some areas than in others. We will work to address this concern and we look forward to hosting you again soon.

Best Regards
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,740 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (869)
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sharm
Senior Contributor
25 reviews 25 reviews
Reviews in 2 cities Reviews in 2 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed May 9, 2014 via mobile

I love the beach here. Perfect for snorkeling and swimming. Wonderful towel and waiter service. Sharky and salah in the beach excel at their work. Food in fish restaurant fantastic. Thank you all the team.

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bkhedr, General Manager at Sultan Gardens Resort, responded to this review, May 11, 2014
Dear bottle32,

Thank you for choosing the Sultan Gardens Resort and for taking the time to post your kind review. We appreciate your feedback and we hope you will return soon.

Best Regards
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 8, 2014

It was our first trip to Sharm and my daughter and I came here to get our PADI diving qualification. I was really apprehensive because I couldnt believe there would be a decent house reef on a coast with so many hotels. But the reef was brilliant with such a variety of coral and so many beautiful fishes.We even saw rays and an octopus and enjoyed snorkelling as well as diving. The excellent Dive One school was on site and the reef really accessible so it couldn't have been better.
The staff make the hotel and couldn't do enough to make our stay enjoyable from the person who cleaned and tidied our room, the restaurant staff and the animation team - they were all wonderful.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bkhedr, General Manager at Sultan Gardens Resort, responded to this review, May 11, 2014
Dear DeirdreRB,

Thank you for choosing the Sultan Gardens Resort and congratulations on completing your PADI course. We are very happy to read that you enjoyed your stay with us and we hope you will return soon.

Best Regards
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed May 8, 2014

We have just returned after another week here , our 8th stay .
Always a very warm welcome from both staff and management , familiar faces all round .
Our usual block 800 room was waiting for us , spotless & comfortable as usual.
Food seems to get better all the time, minor changes to the many dishes , always fresh & appetizing . We both eat a variety of foods ( rice, salads, ice cream, pasta, meats, soups,burgers etc) & have never had any stomach issues . There are vast options available every day , no one can say there`s nothing to eat here . Also, if you require anything for dietary needs etc , just ask, it will be provided .

The staff really cannot do enough for you , waiters remember your drinks, beach staff/pool staff remember if you need shade, animation all stop by several times each day for a chat ,managers are always around - do speak to them too , they always help if you need anything.
Rooms are kept clean all week, lovely fluffy towels, changed daily , comfortable beds & excellent aircon . Tea/coffee & water refilled daily .

This is most definitely a hotel you can rely on , we`ll be back....soon.

Room Tip: 800 junior suites are a good location
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bkhedr, General Manager at Sultan Gardens Resort, responded to this review, May 11, 2014
Dear kmeWales,

Thank you for continuing to choose the Sultan Gardens Resort and for taking the time to post your kind review. It was a pleasure to host you again and we all look forward to seeing you again soon.

Best Regards
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed May 8, 2014

As the title says - 3rd visit. And once again the Sultan Gardens Hotel & staff came up trumps. It's very difficult to give anything five stars, but I'd certainly give it four and a half if I could.

The hotel itself is clean, well maintained, has good facilities & nothing at all that stands out as a really bad point. But, as I'm sure other posters highlight, just about the main strength of the SG is the quality of the staff - always friendly, always helpful............nothing is too much trouble.

If I had to provide one criticism (purely to give this post a bit of balance) it would be the lack of 'free' or indeed 'reasonably priced' wi-fi..........from memory it is 10 Euro a day per device. This when you have 2 teenagers feeling as though their limbs have been cut-off due to lack of connectivity is an issue. As my eldest says - wi-fi is a basic human right in this day and age !!!!!

As a family Sharm as a main holiday may be behind us now, but should we venture back for a spot of winter sun we'll have no hesitation in re-booking the Sultan Gardens.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bkhedr, General Manager at Sultan Gardens Resort, responded to this review, May 11, 2014
Dear david g,

Thank you for continuing to choose the Sultan Gardens Resort and for taking the time to post your kind review. We are happy to read that you enjoyed your most recent stay with us and we appreciate your feedback.

Regarding WIFI access, please note that all guests are provided with complimentary WIFI access available in the lobby. WIFI access in guest rooms and throughout the property is available against supplement or as part of the Sultan Class all inclusive board option. We apologize if any guest has encountered any inconvenience or difficulty with the network due to bandwidth or stability issues resulting from the city's infrastructure which are beyond our control. The resort has been informed by the authorities that new fiber optic cables will be installed soon to replace the old phone lines and allow for better quality internet in Sharm el Sheikh. We hope this project will be completed soon.

Thank you again for your patronage and your feedback. We hope to see you again soon and we remain at your service.

Best Regards
The Management
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Edinburgh
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 7, 2014

My husband and I went to the Sultan Gardens Resort in March and loved every minute of it. From arriving to leaving nothing was to much trouble for any of the staff. We were really impressed that they had an adult area for eating as this was unexpected, the food was the best we had had in any of the hotels we had stayed in in Egypt. Will definitely be going again.

Room Tip: We enjoyed a room near reception overlooking the pool.
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bkhedr, General Manager at Sultan Gardens Resort, responded to this review, May 11, 2014
Dear Sue S,

Thank you for choosing the Sultan Gardens Resort and for taking the time to post your kind review. We are very happy to read that you enjoyed your stay with us and we hope you will return soon.

Best Regards
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West MIdlands
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed May 7, 2014

We had booked our Easter holiday to Egypt last year. We were originally staying in Dahab at a small and friendly hotel, as we prefer this type of accommodation. Due to the Foreign Office advising against travel to anywhere in Egypt except Sharm, we were no longer insured to travel to Dahab (please check with your insurance company if you are planning on going outside of Sharm, as we have very good business insurance, but they still refused to insure us if we left the Sharm area) so we had to cancel our Dahab hotel and find an alternative in Sharm. We had a bit of a bad Sharm hotel experience previously, so we weren't really looking forward to the prospect of Sharm again, but we had no choice. I booked The Sultan Gardens purely based on the excellent reviews - surely that many people can't be wrong can they?

They are not wrong. Whilst the Sultan Gardens would never have been a resort we would have chosen as we really don't like large complex style hotels, from the minute we arrived they impressed us. We had to wait at check-in as there was a bit of a queue, but they asked us to get a drink at the bar, and within 10 minutes we had our paperwork and keys. This is a very large complex, and it is extremely steep up and down hill and steps access all areas, so if you have any mobility difficulties or you are elderly and would struggle with steep steps and hills then this resort may not be ideal for you. We were taken to our hotel room block by the resort bus that runs up and down the hill. I had booked a sea view room, and wasn't really sure how good this was until the next morning when I could see the view properly, and it was lovely. The bedroom was the best I have had in any of the Egypt resorts I have stayed in ( 6 previous holidays at a variety of places ). The bathroom had a large half-bath with shower over; previously we have had to squeeze into a tiny shower cubicle. The bed was very comfortable, and there was a large flat screen TV on the wall. The bathroom and beach towels were soft, good quality and large enough. The boy that cleaned our room was excellent. As anyone who has previously been to The Red Sea will have learnt, if you tip just £1 a couple of times during your holiday to any of the staff who give you good service they are very grateful, and there is often a time during your holiday when it gets paid back to you in kind. Whilst this is definitely a family resort as is very geared up with lots of entertainment and facilities, it also somehow manages to work for couples seeking a quiet escape as well. The separate adults only dining room is a really nice feature. This restaurant offers the standard run of the mill buffet style food, but it was certainly good enough and two chefs are there to carve meat and cook fresh pasta should you want it. Compared to all my previous visits to Egypt the food was very good and the staff were excellent. I also liked the choice of swimming pools; the large noisy activity filled ones, the family and small children's one which was really hot, and the quiet pool which was mainly adults. Any children who did come to this pool with their parents were very quiet and behaved very well. The bar staff bringing you drinks all day is a very nice touch, and tipping just £1 a couple of times a week ensures you superb service for the duration of your stay - it's up to you if you think it's worth it! The staff are excellent, and extremely well mannered. They like to talk to you, and if you are willing to stop and have a chat, they will remember you were polite to them - some nationalities are not quite so polite; these particular guests may not get served at the bar as fast as you!

I didn't expect to have a brilliant time, but I did. This huge resort somehow manages to offer a very personal service, and has real personality - something I have never found anywhere in a large hotel. I believe it is possibly due to the attitude the staff have. I really enjoyed my week; I wished the sea had not been so rough as we love to snorkel, but we did manage to get out for just one day, and the reef, coral and fish were wonderful. Because of the problems Egypt has had the hotel was not full, which for Eater week is not very good for them. Because of this there were plenty of sunbeds, and no fighting for tables in the restaurant; I don't know if I would have liked this resort quite so much, had it of been very busy.

Book a table at the Indian and Italian restaurants as soon as you arrive, to avoid disappointment, These restaurants are lovely. Don't expect too much from the Indian, as the food doesn't taste like Indian but it's an enjoyable experience. The Italian Restaurant is superb.

I never thought I would say this about a large complex style resort, but I would go back to this one. I would recommend it to active couples and families, but not to anyone with mobility problems or the elderly. Whilst there were guests there in wheelchairs, it is definitely not suitable as there are steps and steep hills across the whole of the complex.

Room Tip: Paying extra for a sea view room is worth it.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bkhedr, General Manager at Sultan Gardens Resort, responded to this review, May 11, 2014
Dear LisaFreeman,

Thank you for choosing the Sultan Gardens Resort and for taking the time to post your kind and informative review. We are very happy that you enjoyed your stay with us and that we were able to exceed your expectations. We all hope to host you again soon and we remain at your service.

Best Regards
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sultan Gardens Resort

Address: P.O. Box 111, Coastal Road | Shark's Bay, Sharm El Sheikh, Egypt
Phone Number:
Location: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Sharm El Sheikh
#11 Family Hotel in Sharm El Sheikh
#11 Romantic Hotel in Sharm El Sheikh
#12 Top resorts Hotel in Sharm El Sheikh
#15 Luxury Hotel in Sharm El Sheikh
#16 On the Beach Hotel in Sharm El Sheikh
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sultan Gardens Resort 5*
Number of rooms: 520
Official Description (provided by the hotel):
Enviably located just 5 km from the international airport, the Sultan Gardens Resort offers superb accommodation in the heart of one of the most popular resort destinations in Egypt. The resort boasts 220 meters of private sandy beaches, and is nestled between the seas and the beautiful mountain ranges of South Sinai. This resort has all the amenities you would expect of 5* resort including water-sports, live entertainment, fine dining, and easy access to local nightlife. The resort boasts 520 spacious rooms, suite and villas, newly refurbished and brimming with modern comfort. All rooms feature a private balcony or terrace with sea, pool or garden view. Smoking and non-smoking rooms are available. When it comes to recreation and entertainment The Sultan Gardens Resort offers a wide variety of choices. There are four large outdoor swimming pools, two of which are heated, as well as a professional diving center, a variety of water sports from windsurfing to jet skiing, basketball, volleyball and foot ball courts, kid's club with jungle gym, two tennis courts, an eighteen hole mini golf course and a fully equipped health club and spa. There is also a hotel singer and a team of professional animators who entertain you throughout the day and put on nightly entertainment in our outdoor Roman style Amphitheatre. In Addition, the resort offers you same day laundry service and 24 hours room service. All rooms come equipped with digital safe boxes free of charge as well as high speed internet access ports, satellite television, individually controlled air condition, mini-fridge and direct dial telephone with long distance calling. ... more   less 
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Also Known As:
Sultan Gardens Hotel Sharm El Sheikh
Sultan Gardens Sharm El Sheikh
Sultan Garden Resort Sharm El Sheikh

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