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“Need to go back ASAP!” 5 of 5 stars
Review of Iberotel Il Mercato

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Iberotel Il Mercato
5.0 of 5 Hotel   |   Hadabet Om El Seed, Sharm El Sheikh, Egypt   |  
Hotel amenities
Ranked #38 of 226 Hotels in Sharm El Sheikh
Southampton, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Need to go back ASAP!”
5 of 5 stars Reviewed November 28, 2013

I recently spent five nights at this hotel and I can honestly say it was the best holiday I have ever had. This was my first holiday in Egypt and it definitely won't be the last. The staff are so incredibly helpful and lovely and really can't do enough for you. Everywhere was kept immaculately clean and our room was cleaned to a top standard every day. Loved the fact it has it's own private beach a short, free shuttle bus ride away that was all inclusive, what's better than laying on the beach with all the free drink you can have!? Get me back to Iberotel Il Mercato!!

Stayed November 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iberotel i, General Manager at Iberotel Il Mercato, responded to this review, December 7, 2013
Dear Iberotel IL Mercato Guest ,

Thank you for your valuable time sharing your experience in Iberotel Il Mercato.

Such reviews are reward to the team for all the effort done to make your stay with us delightful.

We promise you that we will always enhance our services to meet you future expectation.

Sincerely and with kind regards,

Ayman El-Mohammadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,532 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,222)
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English first
Falkirk, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 28, 2013

Just returned from a week long holiday here. Overall very good, it's definitely not a 5 star hotel but I wasn't expecting it to be. £250 all inclusive for two of us for a week is pretty damn good with temperatures still mid 80s everyday, I would certainly go back. Food was good with a big selection to choose from. Room was clean and large, true it was a bit tired looking but still acceptable. The pulsing water pressure in the shower is a pain but you get used to it. The internet access was a problem for me but, as has been mentioned previously in reviews, a stroll along to a shop with your passport and you can buy an Egyptian Sim card with internet access for about £2. The bars are ok, the beer is cold, whisky is awful but the vodka was fine. Staff at the hotel were all very, very helpful.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iberotel i, General Manager at Iberotel Il Mercato, responded to this review, December 7, 2013
Dear Iberotel IL Mercato Guest ,

Thank you for your valuable time sharing your experience in Iberotel Il Mercato.

Such reviews are reward to the team for all the effort done to make your stay with us delightful.

We promise you that we will always enhance our services to meet you future expectation.

We sincerely regret the inconvenience, and please rest assured that we will do our utmost to rectify any negative comments appeared during your stay.

Sincerely and with kind regards,

Ayman El-Mohammadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackburn, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 28, 2013

Me and my best friend have just returned from Egypt having spent 5 nights at this hotel and can honestly say that we were very impressed with the venue, staff and quality of the food. It was our first visit to Egypt and had heard mixed reviews from family and friends. We booked a number of excursions via our hotel rep. which l would certainly recommended to others. We did quad biking, snorkelling, camel riding and star gazing in the beduion camp. All of these were a first for myself however l feel l will need a few more attempts at snorkelling. lol. You can book the excursions in Naama Bay but felt more comfortable going through the hotel.

We went to Naama Bay a few times which is great for shopping but haggling is a must, lol. For info a taxi from the hotel to Naama Bay should cost you no more than 30 egyptian pounds. Personally l would prebook the taxi before you leave from the hotel as it will save you alot of hassle.

Unfortunately at the time we were there (19/11/13 to 24/11/13) we did get bitten loads and l would recommended you take some insect repellent with you or if you have to buy some from a pharmacy over there then their alternative is called 'OFF' which should cost you no more than 20 egyptian pounds. Sadly I purchased the same thing for 45 egyptian pounds as l didnt know any better.

It was an amazing holiday and wish we had booked for longer as I had wanted to visit the Moses Mountain but didnt have enough time. The hotel offers spa facilities but they are quite expensive in comparison to what you would pay for the same treatments in the UK and found that the spa person Aladdin was very rude and talked over you if you declined to proceed.

Would like to pass on our special thanks to Ayman Fawzy who always ensured our cokes were at the table waiting for us and Ahmed Farouk for booking our taxis back and forth to Naama Bay.

Inshallah we are hoping to be back next year with the children.

Anisa & Shaheen

Room Tip: We stayed in room 3101 which had two single beds and a balcony. It was close to the main reception/l...
See more room tips
  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iberotel i, General Manager at Iberotel Il Mercato, responded to this review, December 7, 2013
Dear Iberotel IL Mercato Guest ,

Thank you for your valuable time sharing your experience in Iberotel Il Mercato.

Such reviews are reward to the team for all the effort done to make your stay with us delightful.

We promise you that we will always enhance our services to meet you future expectation.

Sincerely and with kind regards,

Ayman El-Mohammadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 27, 2013

I have recently spent the most fantastic week at this hotel. It was my first visit to Egypt and it definitely won't be my last, I'm already planning my next week after Xmas! My friend and I left London and the rain behind us hoping to have a great week in the sun and we weren't disappointed. From the minute we stepped into the hotel we were made very welcome as the staff are all great and the hotel has everything you could want. We spent our days laying around the pool or at their private beach being very well looked after by the staff, far too many screwdriver cocktails were drunk but hey we were on holiday. The fun didn't stop there when the sun went down the roof terrace was a lovely place to spend the evening and the hotel provides entertainment every night. The best part of the holiday was the animation team Gina, Nicola, Mani and especially Bavy as they worked extremely hard to make sure that everyone is having a great time, we spent some great evening with them and they made our holiday a really memorable experience. I know there are many hotels in Sharm but this one is definitely worth a visit. Thanks for one of the best holidays I've ever had see you after Xmas!

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iberotel i, General Manager at Iberotel Il Mercato, responded to this review, December 7, 2013
Dear Iberotel IL Mercato Guest ,

Thank you for your valuable time sharing your experience in Iberotel Il Mercato.

Such reviews are reward to the team for all the effort done to make your stay with us delightful.

We promise you that we will always enhance our services to meet you future expectation.

Sincerely and with kind regards,

Ayman El-Mohammadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ESSEX
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 27, 2013

Stayed with my husband and our 16 year old boys. Stayed in the main hotel in a Superior room 2224 with balcony looking out onto entrance of hotel. Obviously not a uk 5 star, but a very nice hotel and friendly staff. Mostly British guest when we stayed. Good shopping facilities within easy reach. Good taxi service,don't forget to visit the shops / stalls across from hotel also, sellers are friendly. Did plenty of day trips all round £20:00 pp I recommend the trio of quad bikes, camel ride and star gazing dinner included with a show, fabulous. We booked with a tour operator at the very end of the shopping strip, turn left when you leave hotel, and it's right at the end. If I had to quibble.. Sparkling Drinks are flat, wine not to my taste either. And you have to get up early to beat the pool attendant putting towels out for paying guest.........If you have young children don't bother with the reef beach, you won't stay there long. Other than that everything was great and can't wait to go back again soon.

Room Tip: Main hotel or you'll regret it.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iberotel i, General Manager at Iberotel Il Mercato, responded to this review, December 7, 2013
Dear Iberotel IL Mercato Guest ,

Thank you for your valuable time sharing your experience in Iberotel Il Mercato.

Such reviews are reward to the team for all the effort done to make your stay with us delightful.

We promise you that we will always enhance our services to meet you future expectation.

Sincerely and with kind regards,

Ayman El-Mohammadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merthyr Tydfil, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 27, 2013

Great Hotel spoiled only by it's allowing smoking in public areas and the corridors smell strongly of smoke when the cleaners go in to clean smoker's rooms. It's sad that staff are subjected to these conditions due to selfish tobacco misusers.

Staff are friendly and respectful and most genuinely seem to enjoy their work.

Late check-out until 3pm (£15) is good value as you can enjoy lunch and drinks before transfer, if you have a late flight.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iberotel i, General Manager at Iberotel Il Mercato, responded to this review, December 18, 2013
Dear Iberotel IL Mercato Guest ,

Thank you for your valuable time sharing your experience in Iberotel Il Mercato.

Such reviews are reward to the team for all the effort done to make your stay with us delightful.

We promise you that we will always enhance our services to meet you future expectation.

We sincerely regret the inconvenience, and please rest assured that we will do our utmost to rectify any negative comments appeared during your stay.

Sincerely and with kind regards,

Ayman El-Mohammadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hertford, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 27, 2013

Just got back from our 3rd visit to this hotel and now take for granted that the service will be beyond perfect, which indeed it was.
I hope management is proud of its' awesome staff .....I have travelled all over the world , staying in countless hotels but I honestly believe this team is the best ever.
From the moment you arrive to be greeted like old friends by Emad and the reception team, until the moment you depart, you are treated with the upmost respect and friendliness by every single member of staff.
Rooms are spotless as usual, okay maybe the bathrooms need updating but does that really matter? We all love Islam and his works of art greeting us each day....how sweet!!
Restaurant is as fabulous as we have come to expect.....how do the staff work from 7am until 10pm and still manage to be so smiley and efficient? They are all brilliant but Emad and Ayman the best there is. Come on management, when are you going to promote Ayman.....if there is a more hardworking cheerful waiter anywhere then I have yet to meet him??
Another great guy is Atef from the roof terrace snack bar, a really considerate guy who even made us sandwiches to take to the airport.
We went out most nights so didn't get to see much of the entertainment but, from what we did see, it looked fun.
Just the one slight niggle......we happily spent most of the days at the adult quiet pool but noticed, for the first time, that at least 2 couples were playing quite loud music. This needs to be stopped before it gets out of hand please.
Have already booked for February....can't wait to go back!

Room Tip: any room in the main building will be good
See more room tips
  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iberotel i, General Manager at Iberotel Il Mercato, responded to this review, December 7, 2013
Dear Iberotel IL Mercato Guest ,

Thank you for your valuable time sharing your experience in Iberotel Il Mercato.

Such reviews are reward to the team for all the effort done to make your stay with us delightful.

We promise you that we will always enhance our services to meet you future expectation.

Sincerely and with kind regards,

Ayman El-Mohammadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberotel Il Mercato

Address: Hadabet Om El Seed, Sharm El Sheikh, Egypt
Location: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#13 Best Value Hotel in Sharm El Sheikh
#35 Luxury Hotel in Sharm El Sheikh
#75 Romantic Hotel in Sharm El Sheikh
Price Range (Based on Average Rates): $
Hotel Class:5 star — Iberotel Il Mercato 5*
Number of rooms: 224
Official Description (provided by the hotel):
Iberotel IL Mercato is the latest premium luxury Egypt city hotel added to our portfolio. This exclusive five star hotel located in Hadabet Om El Seed is right in the centre of IL Mercato Promenade which is home to some of the biggest International brands. IL Mercato promenade is an inspired creation from well-known Italian architect Daniele Morelli. Professor Morelli, a Renaissance expert who studied at the prestigious Accademia delle Belle Arti in Florence, is famed for his ability to accurately create contemporary buildings that are informed by iconic classical Roman and Venetian architecture that share the same sense of style, time and place.The lively, dynamic and exciting IL Mercato Promenade offers residents and visitors to Sharm El Sheikh an enchanting shopping and entertainment experience away from the city’s commotion. With 286 spacious and elegantly furnished guest rooms, Iberotel IL Mercato provides a comfortable and exquisite base to explore what is an unforgettable experience. Special facilities in the hotel include a very large spa with sauna, massage rooms, Jacuzzi, and swimming pool ( opening soon) as well as a fitness centre and three luxurious swimming pools (two heated during winter) located around the hotel.Iberotel IL Mercato offers a choice of fine dining including one main restaurant, one à la carte restaurant , one lobby bar and one snack bar offering different cuisines to cater for all tastes. It is the location in the heart of IL Mercato that makes Iberotel IL Mercato so unique and so exciting. Experience the most dazzling street market where shopping meets entertainment. Stroll and drink in the renaissance-style atmosphere or stop at one of the many street cafes. La Piazza, in the centre of IL Mercato, is the place to meet or take in festivals, concerts carnivals, and theatre from dusk until dawn. The more adventurous night owls can light up the bight with excitements and the driving beat of various clubs, discos and bars. Facilities Hotel facilities are excellent, including a selection of buffet style, a la carte restaurant, bars and shops. Three swimming pools (two heated during winter) are available for guest’s convenience. Iberotel IL Mercato also offers 24-hour concierge and room service, free shuttle bus to the beach, beauty centre, doctor service is available 24 hour, laundry service and fax service are also available. ... more   less 
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Also Known As:
Iberotel Il Mercato Hotel Sharm El Sheikh

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