Firstly this is my third time to Egypt so I know what is good and what is not.
We arrived at this "5 star" and were given a double bed for two single girls, then asked to wait and then when arrived in the room which did not smell clean - we had no electricity. We had to unpack in darkness and ask reception twice to fix this (why was this not prepared for us????)
We then had no hot water - when I complained to reception the reply was "nobody has hot water today" - not good enough!
A wrist band was put on my friend's wrist too tightly - when we asked reception for a replacement they tried to charge this to our room. This seems to be all they want to do! Do not give them your room number! They also tried to charge to call my hotel rep and to see what time our airport pre-paid bus was.....RUBBISH!!
The hotel grounds are very pretty - the pool is not very clean but OK (just not 5star standard). Private beach is lovely however you will struggle to find a sunbed as the Russian's dominate this hotel - very rude and put their towels out at 5am!!
The drinks are horrid, I had to drink beer as this was the only thing that tasted good. The food is the worst food I have ever had in my life. It was uncooked, cold, the same every day and covered in ants and flies. I didn't eat at the hotel at all and wish I read more reviews which you will find are the same.
The recreation team are friendly, however quite flirty with women (expected I guess).
The hotel staff are not helpful or attentive. Do not accept drinks from them ie: fresh juice as they will charge your room without warning! On our last day drinks were removed from my hand because they said "it's my home time" even though check out wasn't until 12pm. - You can imagine how mad I was at the manager who just said "sorry"
The hotel taxi over charge you- £10 for a 5 minute ride.
I would advise not going alone outside of the hotel as men are very dangerous. I was followed twice and had to ask for help.
The bar in the hotel (ground floor) will charge for drinks - be careful - £35 for 4 drinks which isn't even real alcohol - all local.
Lemonade and coke is always flat - juice never in the fridge and the room fridge doesn't even work so don't expect to have any cold water in your room.
They tidy your room every day but do not clean it. The TV is so rubbish - terrible signal and very out of date. The sofa was also filthy - did not use this.
The room does have a lovely balcony although I paid for a sea room and this was "taken" on my arrival.
Don't give your bands in until later on check out day as the staff are very hard work about this - always trying to charge you even though you're all inclusive.
The hotel entertainment is shockingly bad!! I never stayed in the hotel at night as there is nothing to do if you don't have young children.
I am stil shocked at how poor this hotel is. I have stayed in three hotels now and this is the worst.
- Official Description (provided by the hotel):
- Activities & Entertainment Tennis courts ,Table Tennis ,Volley Ball ,Darts, Boccia ,Water Polo & Water aerobics ,Bridge table available, Fitness Center (Gymnasium),Nightly animation shows on the hotel’s Panoramic Music Terrace.Kids' Activities :-Children Buffets for Breakfast ,Kids menu for Lunch and Dinner (on request),Kids Club for children from 4 to 12 years ,Equipped with LCD Screen, movies & music, and other activities, Mini Disco 2,Children Playground & Children Daily ProgramHotel facilities:-24 hour reception multilingual speaking,Parking Lift /elevator,3 outdoors swimming pools, ( main pool / Relax Pool / winter,pool ( Relax & winter pool are heated during winter season)Private Beach with jetty ,Free Sun beds, Umbrellas and beach / pool towels.Room Facilities:-Air conditioning with individual control,Satellite TV with 44 channels in 7 languages,Hairdryer,Safety deposit boxes, Smoke detectors,Nonsmoking rooms,Shaver plug,Baby cot ( upon request ),Room view: - Garden / Pool / Sea view / Beach Front, Room type :- superior pool or Garden view / Superior,Sea view/Deluxe sea front/family suite / presidential suite. ... more less
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